Jannell Ford of Hanover | Page 114

My recent car buying experience @ Jannell could not have been easier or more satisfying. This was a huge purchase for me which I put off for way too long and I'd heard the stories about the stereotypical c been easier or more satisfying. This was a huge purchase for me which I put off for way too long and I'd heard the stories about the stereotypical car salesman and I just didn't want to deal with that, however I recently reached the point where I had to get a new car. I'd been bringing my current car to the service department at Jannell for years and have always been treated fairly and respectfully and I was confident going in that those same courtesies would apply in the Sales department. I met the GM Bill Roderick in the parking lot and he immediately put me at ease. From the way he spoke about Ford, I could tell that he truly believed in the product and not just talking the talk. Bill introduced me to Bassem Yacub who made it clear to me from the get to that he was putting me in a new car that same day (which he did). I told Bassem what I was looking for and gave him my list of “must haves” and “don’t needs” and at no time did he try to sell me something I didn't want. I finally decided on a beautiful 2009 Ford Escape and it was time to talk money which was when I met Jason, the Sales Manager. Jason’s a young, eager guy who honestly believes in the Ford product. He shared Bassem’s enthusiasm and optimism about my getting that car that day and he crunched the numbers made it work (he even gave me money on my old car which had just been rejected for an inspection sticker.) The price I paid for my car was within my range and they were all so excited that I was able to close the deal. These guys genuinely believe in what they are doing and they truly care about what the buyer wants, not just about meeting some quota. I highly recommend putting Jannell on your list of places to visit if you are looking for a new or pre-owned car. You will not be disappointed. Christine Dolan More

The process of getting the paperwork took longer than expected, but the salesmen was very friendly, and very direct and to the point, which, as a new buyer, set me at ease. He didn't try to convince me expected, but the salesmen was very friendly, and very direct and to the point, which, as a new buyer, set me at ease. He didn't try to convince me to buy something that I didn't want. The finance manager, even with the large amount of work she had to do, took time to make sure I understood everything. My only complaint would be that things could have taken a little less time. More

Ron was great to meet and work with. I knew what I was looking for and he made sure to meet that critera. I have use Jannell several times and becuase of how they interact with customers and also the ser looking for and he made sure to meet that critera. I have use Jannell several times and becuase of how they interact with customers and also the service from the service area to fix issues is why I keep coming back when I am looking for either a new or used car. More

Ron, was very knowledgeable, very professional and not pushy at all. Great communication skills and very straight forward. He made me feel comfortable and no high pressure sales tactics. He also greeted m pushy at all. Great communication skills and very straight forward. He made me feel comfortable and no high pressure sales tactics. He also greeted me immediately when he saw me standing around waiting for assistance. Working with Ed the Sales Manager was also a good experience. Nice to work with and listened to all my concerns. This was my third purchase from Jannell and won't be my last. Just an overall positive experience!! More

We were treated very nicely. JOhn and his team searched for a car that would meet our needs. We were given a fair trade allowance on our older car. The whole experience went smoothly and quickly and we wer for a car that would meet our needs. We were given a fair trade allowance on our older car. The whole experience went smoothly and quickly and we were able to drive our new certified preowned car off the lot in a few hours. They even delivered our new registration and container of paint to us a couple of days later. More

John was very helpful, friendly, and attentive. I felt comfortable asking questions and also felt like he was making a great effort to get me proper answers even if he didn't happen to know off-hand. comfortable asking questions and also felt like he was making a great effort to get me proper answers even if he didn't happen to know off-hand. More

Overall it was a very positive experience. The communication between myself and Richard via phone was excellent. Living an hour away from the dealership this was important and helped cut down on t communication between myself and Richard via phone was excellent. Living an hour away from the dealership this was important and helped cut down on trips up there. When at the dealership everything went smoothly and at a quick pace which was nice and they really catered to my needs. Also the GM William was a pleasure to deal with, he was a huge help in making the purchase happen and in a timely fashion. I would recommend this dealership and return in the future. More

We bought a 2011 Explorer a year ago from them and after a couple of ongoing problems they worked with us to trade into another Explorer. They made the whole process very easy and helped us move up to a nic a couple of ongoing problems they worked with us to trade into another Explorer. They made the whole process very easy and helped us move up to a nicer vechicle and still keeping it in our price range making. I would recommend this dealership to anyone of my friends for the sole reason of them standing behind thier vechile and providing good service. More

I have bought a number of cars this was my first time to Jannell Ford, this was the best and easiest experiance I ever had my Salesman Richard and the Manager Jason really made this work for me. I would rec Jannell Ford, this was the best and easiest experiance I ever had my Salesman Richard and the Manager Jason really made this work for me. I would recomend this dealer again More

This is my second vehicle that I purchased from Jannell. They are nothing but professional and courteous. The amount of time they spent withh me make sure I was satisfied is unheard off in today's business They are nothing but professional and courteous. The amount of time they spent withh me make sure I was satisfied is unheard off in today's business climate. In addition the staff from the financial where also excellent , If you live on the South Shore you must stop by Jannell More