Janesville Subaru - Service Center

The person who checked me in & out couldn't have been more professional or kind. more professional or kind. More

When I booked my service the oil change and the tire rotation were included. When I arrived at the service center I was tooled the tire rotation was not included.The car was washed and when I got home I rotation were included. When I arrived at the service center I was tooled the tire rotation was not included.The car was washed and when I got home I had to redo the windows because they were water spotted. When I went to pay my bill you could write a check or use a debit card. Not informed there was an extra charge for using a credit card prior to service. More

The staff here are friendly, professional and caring. Everyone has treated us like life long friends. Everyone has treated us like life long friends. More

I am very happy with the Janesville Subaru dealership. The team was excellent and helpful from my purchase of the vehicle to the first oil change this weekend. The team was excellent and helpful from my purchase of the vehicle to the first oil change this weekend. More

I trust this dealership to take excellent care of my 2017 Forester. I have been very happy with the service and bought my tires there as well. Forester. I have been very happy with the service and bought my tires there as well. More

Best service, best sales. Always a great experience! Deanna is the best in sales and will get my business again and again. Always a great experience! Deanna is the best in sales and will get my business again and again. More

Julie is fantastic, I'd recommend her to anyone buying a car! Repeat customer because of Julie. car! Repeat customer because of Julie. More

Scott Lease is an outstanding “service tech advisor”, who always makes me feel like my car is in great hands and that he has my best interest in mind. always makes me feel like my car is in great hands and that he has my best interest in mind. More

Courteous, prompt, thurough, I had a positive experience also a $105.00 walnut in my motor mount. experience also a $105.00 walnut in my motor mount. More

I came in for a warranty repair that was supposed to take approximately 30 minutes (according to the letter I received notifying me of the recall and then person I spoke with at the dealership to schedule th approximately 30 minutes (according to the letter I received notifying me of the recall and then person I spoke with at the dealership to schedule the repair). I arrived 10 minutes early and the “host” told me it would be about 45 minutes, and I was happy to wait. After an hour and ten minutes, I left the waiting room to ask the “host” if everything was ok; he informed me that they hadn’t even started my repair, but they would be momentarily. It took another 15 minutes to finish. I’m not disappointed in the quality of the work, but I am disappointed in the quality of the service. It would’ve been nice to have been given an accurate wait time, and if the mechanics were running behind, it wouldn’t have taken much for the “host” to politely let me know that the wait time would be longer than expected. I don’t know if I’ll come back to this service center. It was a real drag to sit there forever without any acknowledgment. I try to only leave positive reviews and keep the negative ones to myself, but the excessive effort from this dealership to contact me about my experience has pushed me to leave this review. I hope that this is constructive criticism and that this service center can use it to improve its operations. More