Janesville Subaru - Service Center

I really appreciate the communication so I always know what to expect in terms of what needs attention, what the cost will be and how quickly it needs to be done. what to expect in terms of what needs attention, what the cost will be and how quickly it needs to be done. More

Had an oil change and tire rotation. They properly corrected tire inflation after the rotation and predicted seasonal temperature change! New filter and oil replaced to the correct level They properly corrected tire inflation after the rotation and predicted seasonal temperature change! New filter and oil replaced to the correct level. Excellent job. Scott tried to convince me to get the fuel induction cleaning. I will never get that service done after a bad experience at a different dealer with a different car. I consider cleaning to be an unnecessary expense unless bad gas has been used. It is not included in the owner's manual list of recommended services. More

Courteous and knowledgeable service who were very attentive to my car's needs. They have a very nice and clean area for the customer to wait in. attentive to my car's needs. They have a very nice and clean area for the customer to wait in. More

Excellent service in a very timely manner! ! Never knew a dealership could be cost effective the oil change was no more then what I of paid at Grease xxxxxx and was just as fast. ! Never knew a dealership could be cost effective the oil change was no more then what I of paid at Grease xxxxxx and was just as fast. More

Smooth process. Very clear as to what jobs were to be completed. Completed on time and well done. Very clear as to what jobs were to be completed. Completed on time and well done. More

I have been having some issues with my car and they are doing everything they can to make sure it gets fixed doing everything they can to make sure it gets fixed More

Scott was great! Super helpful with repairs and arranging a ride for my son to get his car. Highly highly recommend Super helpful with repairs and arranging a ride for my son to get his car. Highly highly recommend More

Drastic errors in service provided. Customer service is wonderful in trying to correct and satisfy customers, but still cost me by having to lose time at work for 2 of the 3 times I had Customer service is wonderful in trying to correct and satisfy customers, but still cost me by having to lose time at work for 2 of the 3 times I had my car in for service. I’m on older woman and the young service person would just not believe that anything was wrong with the car because of the diagnostic code it was throwing. I spent hours on the phone, even telling the m to cancel their diagnostic software. They kept the car for two days and FINALLY found out the diagnostics needed the upgrade I had been trying to get them to take a look at. Next time the first time I drove the car after an oil change it started smoking real bad. Oil got sprayed all over all engine components that it was so bad they had the car for two days again to sufficiently clean it so it did not smoke when driven. When I had some bad issues with service for the previous brand of car they would give you a gas card or something else when the experience was extreme. Here all you get is a sorry we messed up. The customer facing service people are friendly and mostly accommodating, so that is a saving Grace More

Janesville Subaru is simply the best. I drive past closer dealerships to go there. Highly recommend!! I drive past closer dealerships to go there. Highly recommend!! More

All work was done professionally, and on a timely manner. Every employee I dealt with was friendly . Every employee I dealt with was friendly . More