Janesville Subaru

DO NOT GO HERE! !! I was interested in a vehicle, which I test drove. When we got back to the building, they told me they could not give me an estimate of numbers wit !! I was interested in a vehicle, which I test drove. When we got back to the building, they told me they could not give me an estimate of numbers without running my credit report- which is not true! Once I gave them the ok, Phil told me he was going to run it through ONE place. Phil submitted it to THIRTEEN locations without asking or informing me!! After I declined the offer to the sales rep, I went to Gordie Boucher which this is where I found out Subaru of Janesville ran my credit THIRTEEN times. Phil contacted me after I left stating he “got me the best rate” and proceeded to LIE about running my credit thirteen times. I then sent him a picture providing proof that he did in fact run it thirteen times. They are known for this!!! Do not go here!!! More

The people are knowledgeable, helpful and friendly. Julie Zucaro was a pleasure to work with. Julie Zucaro was a pleasure to work with. More

The inspection for the problem was finished quickly. The technician was very courteous. The repair with a new part will be done with no charge. The technician was very courteous. The repair with a new part will be done with no charge. More

I just want to comment that Jonathan, in the service dept, was Most helpful yesterday. I stopped in after the tire pressure warning light came on in my Outback. I saw a nail in the tire and was concerne dept, was Most helpful yesterday. I stopped in after the tire pressure warning light came on in my Outback. I saw a nail in the tire and was concerned about driving home. Jonathan looked at the nail, said it was too close to the side to repair, took a measurement and advised I'd have to have a new tire "shaved" to match the wear on the other tires, explained why, and said it would be a few days to get that done. As I don't live in Janesville, he suggested that they could do it there, or I could go to the dealer nearer where I work in Madison. He gave me the info to provide to the Madison dealer, and reassured me it should be fine to drive, just watch the tire pressure. I am VERY impressed with his attitude. Just wanted to give a Kudo's for his help. THANKS! More

Tony,Alec,and Jeremy in finance did an outstanding job. From start to finish a very easy process.They listened to all our questions and explained everything to us.I alwaysdread the trip to finance but Jere From start to finish a very easy process.They listened to all our questions and explained everything to us.I alwaysdread the trip to finance but Jeremy provided a stress free experience.I also send a thanks out to Javier and Cassie in there internet department they provided me with quick and honest responses.All and all it was a great experience in buying a new car.Unlike another dealer there were no dealer add ons which I appreciate.A special thanks to Tony Sierra for driving the car to our house on his day off,much appreciated.He also took the time to go over all the details of the vehicle with us which really helps.Thanks to all of you for making it a non stressful buying experience.I would highly recommend this dealership.Thank you. More

Carter and Tabitha were amazing. A stress free experience all around. Looking forward to a long happy relationship with Subaru Janesville. A stress free experience all around. Looking forward to a long happy relationship with Subaru Janesville. More

Janesville Subaru helped me find a car that would fit all of my personal interests. Thank you to the staff for spending time explaining different topics to me. You all are awesome and I will be recommending of my personal interests. Thank you to the staff for spending time explaining different topics to me. You all are awesome and I will be recommending you to other people I know. More

I went to buy Subaru Impreza in September 2022 driving long distance from Madison because on the phone they said they have one in stock. When I went there I was told that it was sold, but another one comi long distance from Madison because on the phone they said they have one in stock. When I went there I was told that it was sold, but another one coming soon. I paid a deposit of $500 (deposit receipt did not mention what the deposit was for). Then next week they mentioned that one was sold also and returned me the deposit. They (Skip Bushey and Noel) told me to put a build request in early October and promised verbally that I will get the car by November. Around October 7th, I sent the build order request for a Subaru Impreza Premium to Skip by email that was signed by myself and Noel. At that time he did not mention about deposit. I sent email and tried to call Skip several times about update without any clear response from him. Then in November, he said it will be December before the care arrives. Then in early December when I pressed for the delivery date, he said that he did not order our car. They have some assigned cars coming in January if I am interested. He gave the excuse that we did not pay the deposit, but all the time during email and verbal communication he never mentioned about deposit to me and that my build order was not placed. This dealership is a fraud and caused significant delay, monetary damage and safety concern for me (since the car I had did not have AWD and safety features). Subaru should remove this type of dealers from Subaru business because it also creates a bad impression on Subaru in my mind. I am looking into legal options. Stay away from this dealer. More

Drove to #Janesville Subaru from a few towns away to buy a truck advertised on their site for X amount. Test drove it and everything. Sitting down with the guy ready to buy they raised the price over $2000. a truck advertised on their site for X amount. Test drove it and everything. Sitting down with the guy ready to buy they raised the price over $2000.00(of the base price of the car on the tag). They said the tag price was a mistake even though they had it advertised at the price online and had the same price on the hanging window tag! What a Scam Dealership More