Janesville Subaru

I have had the extreme pleasure of working with Scott Lease in the service department. He is so kind, listens to what I have to say and is always accommodating . I couldn’t ask for more personalized trea Lease in the service department. He is so kind, listens to what I have to say and is always accommodating . I couldn’t ask for more personalized treatment at Janesville Subaru. As always, THANK YOU , Scott. More

Everyone friendly from greeting at door to final checkout. Service staff were helpful locating my vehicle in parking lot saturated with new inventory. checkout. Service staff were helpful locating my vehicle in parking lot saturated with new inventory. More

I was persuaded to write this review while I sat at the desk with Michael and told to give 5 stars. I was pushed to write it prior to having an opportunity to review everything. I originally gave 5 stars a desk with Michael and told to give 5 stars. I was pushed to write it prior to having an opportunity to review everything. I originally gave 5 stars as it seemed like a decent rainy day laughing experience while I sat there with my 21 year old daughter while she purchased her first car. What seemed like a good experience turned into a dealership swindling my daughter and I into buying a piece of junk 2015 chevy cruze. This cruze is a rust bucket hiding below bondo on each of the rocker panels and under the car. The rust bucket is falling apart and to make matters worse, she still owes 11,000.00 on a car that is worth 4,000.00. We know we just tried to get out of it. Embarrassing? Yes. I am embarrassed I took my daughter to subaru where I bought my car thinking this place has an ounce of decency. Humiliated? Yes, I have to face my daughter whom I let down for falling for your gimmicks and lies. Word of mouth, yep. I will be sure everyone i can tell knows how we were pushed to apply for loans even though we were already approved through a credit union. Let's not forget we were forced into buying a package to protect the fabric and told that was the deal. I'm ashamed I allowed this and will take my responsibility in it as a lesson learned. Your company lost a whole lot more. Your reputation amongst this city is known for these tactics. Heard a few today. Sales is tough, but should not be so deceitful and harmful to others. Let me add, Michael told is if he didn't get 5 stars the company would take away his commission. Is this how you get so many 5 stars? More

I offered a deal to Janesville at 9:30 at night. The next morning they came back with an offer and told me they would have the car ready for me that afternoon. There was zero hassle at all. I would The next morning they came back with an offer and told me they would have the car ready for me that afternoon. There was zero hassle at all. I would recommend them to anyone. More

I was acknowledged right away, didn't have to wait around. Service was friendly and professional. Everything was explained to me. Was asked if i had any questions. Was very pleased with everything around. Service was friendly and professional. Everything was explained to me. Was asked if i had any questions. Was very pleased with everything. More

Staff is very friendly and professional. Service was fast. Waiting area is nice and comfortable. Service was fast. Waiting area is nice and comfortable. More

The person who checked me in & out couldn't have been more professional or kind. more professional or kind. More

When I booked my service the oil change and the tire rotation were included. When I arrived at the service center I was tooled the tire rotation was not included.The car was washed and when I got home I rotation were included. When I arrived at the service center I was tooled the tire rotation was not included.The car was washed and when I got home I had to redo the windows because they were water spotted. When I went to pay my bill you could write a check or use a debit card. Not informed there was an extra charge for using a credit card prior to service. More

The staff here are friendly, professional and caring. Everyone has treated us like life long friends. Everyone has treated us like life long friends. More

I am very happy with the Janesville Subaru dealership. The team was excellent and helpful from my purchase of the vehicle to the first oil change this weekend. The team was excellent and helpful from my purchase of the vehicle to the first oil change this weekend. More