Janesville Kia - Service Center

Very boring waiting area. No snacks. Only coffee and tea. I scheduled 2 recalls about 3 weeks out. At the dealer they told me “we MIGHT have the parts to complete it”. Tur No snacks. Only coffee and tea. I scheduled 2 recalls about 3 weeks out. At the dealer they told me “we MIGHT have the parts to complete it”. Turns out they did have the parts in stock. Isn’t that something to figure out prior to me getting there? More

They are very good to me and they take care of their customers And I am very happy with the service I get with them customers And I am very happy with the service I get with them More

Brought in my Kia to get a recall serviced and from the moment I walked in, Edgar was the perfect gentleman. He opened the door, started the check in process and had the service dept begin my recall proces moment I walked in, Edgar was the perfect gentleman. He opened the door, started the check in process and had the service dept begin my recall process. He was kind, thorough and professional. I even had the option to receive a ride and pick up. He is definitely the one I like to see at Kia when I have to take my car in. A previous time, he also helped me with a tire. The service dept was quick, efficient and kind. More

Service was great. Got my vehicle finished in a timely manner and let me know about upcoming maintenance. Even went above and beyond and cleaned it after they were fini Got my vehicle finished in a timely manner and let me know about upcoming maintenance. Even went above and beyond and cleaned it after they were finished with the recall service More

These ladies and guys are awesome! They are constantly pleasing and make my worries sway away! They are constantly pleasing and make my worries sway away! More

Janesville Kia is much further from my home than another Kia dealer and service center. I go to Janesville Kia because of the level of professionalism and quality. Kia dealer and service center. I go to Janesville Kia because of the level of professionalism and quality. More

They did my oil change tire rotation and took care of my last recall within a 1 hour. Also they gave me a discount on the oil change which was much appreciated last recall within a 1 hour. Also they gave me a discount on the oil change which was much appreciated More

Car repaired as requested, finished early, no complaints with that or the customer service aspect. with that or the customer service aspect. More

Edgar, the service writer is knowledgeable and is happy to provide answers to any questions you may have regarding your vehicle service. The technicians are also thorough in keeping my car taken care of. to provide answers to any questions you may have regarding your vehicle service. The technicians are also thorough in keeping my car taken care of. More

No follow up for days after having photos sent to an outside Kia rep to verify if it was covered by my extended warranty. I was then told that even though a part fell off of my 2023 Sportage, it was not outside Kia rep to verify if it was covered by my extended warranty. I was then told that even though a part fell off of my 2023 Sportage, it was not covered. Also, if you buy a new sportage do not take it through a car wash because it will ruin some of the trim and that is also not covered. I’m honestly not sure what is covered. I was in LOVE with my car, but I will never buy a Kia again after this experience. More