Janesville Kia - Service Center

I drove my 2017 Kia Niro to Janesville Kia after scheduling an appointment to have them look at it. An issue was presenting that I blamed on the transmission. They could not get the car to act up as scheduling an appointment to have them look at it. An issue was presenting that I blamed on the transmission. They could not get the car to act up as I described. They still suggested two "repairs" that I agreed to: the HCA and the OCV sensor. After they made those "repairs", they called me to say that they suspected there were other issues with the transmission that would be extremely expensive to even diagnose let alone fix. They mentioned a slave cylinder and a fly wheel. I agreed to pay them for the HCA and OCV "repairs" and told them to leave it at that. The service manager then told me that they were recommending that I don't drive the car. I stopped by and paid them for the repairs and a service writer went to get my car in the parking lot. He pulled up in the car, got out and handed me the key. I got in to see a huge warning displayed on the dashboard mentioning the hybrid system. It was telling me to shut the car off. I still tried to drive it. The car couldn't achieve speeds above 25 mph. The internal combination engine would run but it would only generate electricity for the electric motor to use. I got about a mile from Janesville Kia and realized that the recommendation of not driving the car really meant that my car wasn't going anywhere without a tow truck. I've decided it's best for me to never do business with Janesville Kia. And I would need an incredibly low price before I bought another Kia. But I am willing to listen if the general manager or owner at Janesville Kia would like to try and change my mind. More

I was met with a very friendly greeting on arrival. I had been looking online at a certain car, but was unsure of what I wanted coming in. Peyton listened, gave me all the information I needed and more I had been looking online at a certain car, but was unsure of what I wanted coming in. Peyton listened, gave me all the information I needed and more, and was patient with me. I ended up leaving with the car I initially came in with and I love it! More

Oil changes and tire rotations have always been pretty quick and thorough. Also getting an appointment is super easy and quick quick and thorough. Also getting an appointment is super easy and quick More

Dealership salesmen were friendly and willing to help me find the car I was interested in. Were great about getting out for a test drive and working with another dealership to find the perfect match when th find the car I was interested in. Were great about getting out for a test drive and working with another dealership to find the perfect match when they didn’t have what I wanted in stock. Was disappointed the day of picking up my car - very slow and unorganized during the buying process. More

Vehicle was picked up in a timely manner and service worked completed as expected during very cold temperatures. worked completed as expected during very cold temperatures. More

Emily did a nice job during the service work. I will work with her again I will work with her again More

Very easy to work with and completed our repairs in the expected time estimate we were given. Also appreciated the complete car wash as part of the service visit. expected time estimate we were given. Also appreciated the complete car wash as part of the service visit. More

They were kind and honest about my service, what they would recommend if I couldn’t pay for everything recommended would recommend if I couldn’t pay for everything recommended More

The dealership was very quick in getting the engine replaced in my 2017 Kia sorrento replaced in my 2017 Kia sorrento More

Very pleased with the service. Service department are very attentive. Car was done in a timely manner. Thank you. Service department are very attentive. Car was done in a timely manner. Thank you. More