Janesville Kia - Service Center

I dealt with Edgar Morales. This was my first time having Edgar as each time I go in I have someone different. He was very professional and gave me a detailed write up what need This was my first time having Edgar as each time I go in I have someone different. He was very professional and gave me a detailed write up what needs to be done including prices. I appreciated his feedback and hope he stays around. More

The vehicle was brought back within an hour of ownership and they fixed a part that caused oil to leak all over the ground and didn't even want to do that. Excuses were made when i asked for a refund. The and they fixed a part that caused oil to leak all over the ground and didn't even want to do that. Excuses were made when i asked for a refund. The dealer lied on the buyers report and failed to fix drivetrain noise as a condition of sale. Wasted 3 hours at the dealership and they claimed to have checked it despite having it on the wrong lift (drive on) where you couldn’t correctly identify hub or driveline noise by rotating wheels. They covered for each other and do not care about doing the right thing. More

Very helpful and friendly took the time to give us a ride home and offered to pick us up home and offered to pick us up More

Quick service and excellent professionalism. Edgar is always so kind, professional and welcoming when getting the car serviced. Edgar is always so kind, professional and welcoming when getting the car serviced. More

Service was friendly, and they knew precisely the reason for my visit. I appreciated their help. I was hoping I would have avoided having to come back for the brake line recall, but I need to. I realized th for my visit. I appreciated their help. I was hoping I would have avoided having to come back for the brake line recall, but I need to. I realized there is nothing they could do about that. More

Friendly staff and timely service for getting my 5k check done on my new Sportage. Also, great experience when buying my Kia, not feeling pressured. Being pressured is a huge turn off! done on my new Sportage. Also, great experience when buying my Kia, not feeling pressured. Being pressured is a huge turn off! More

The installation of my free anti theft device was fine. I give this dealership a LOW RATING because their salesman lied to me when I bought my 2019 Soul from them. He said it was not easily stolen like the I give this dealership a LOW RATING because their salesman lied to me when I bought my 2019 Soul from them. He said it was not easily stolen like the earlier models; however, my car was stolen mere months after purchase. When I communicated with the dealership via registered mail, they ignored me completely, and ignored my husband’s complaint as well. More

My Kia van broke down and I contacted the Kia dealership closest to me and was told that it would be 1.5-2 weeks until they could even look at it. I called Janesville Kia and they said not only could they g closest to me and was told that it would be 1.5-2 weeks until they could even look at it. I called Janesville Kia and they said not only could they get it in that day, but most likely it would be fixed that day as well. They were right. I was impressed with their service, communication and professionalism. I will gladly drive the extra 30 minutes for all of that! More

Very boring waiting area. No snacks. Only coffee and tea. I scheduled 2 recalls about 3 weeks out. At the dealer they told me “we MIGHT have the parts to complete it”. Tur No snacks. Only coffee and tea. I scheduled 2 recalls about 3 weeks out. At the dealer they told me “we MIGHT have the parts to complete it”. Turns out they did have the parts in stock. Isn’t that something to figure out prior to me getting there? More

They are very good to me and they take care of their customers And I am very happy with the service I get with them customers And I am very happy with the service I get with them More