Janesville Kia - Service Center

Very good, friendly communication. I was able to get my car in right away and even got a free car wash. All very much appreciated. I was able to get my car in right away and even got a free car wash. All very much appreciated. More

Delightful experience. Felt like I was in the company of friends I’ve known for years. Kept me in the loop about everything going on. Felt like I was in the company of friends I’ve known for years. Kept me in the loop about everything going on. More

I was a little disappointed not to be greeted or have the door held for me as I walked up using my cane until I leaned forward to hold the door open with my head as my purse got stuck on the door. Then one door held for me as I walked up using my cane until I leaned forward to hold the door open with my head as my purse got stuck on the door. Then one of the 3 men standing there quickly came forward to get the door. I was kept informed of the progress of my car, what needs to be done, how long it should take, and approximate costs. When my car was finished, he did walk me to my car and held the door for me. I also appreciated the free car wash. More

Usually they’re awesome, however we brought in our vehicle with an unknown issue and likely it was the battery or alternator. Gave us a call and said they’d start with the battery so we gave them the vehicle with an unknown issue and likely it was the battery or alternator. Gave us a call and said they’d start with the battery so we gave them the consent to do so in order to move forward (or so we thought), instead they charged an insane amount of money for the battery and service and sent us on our way. The issue was not solved for us nor fixed. More

When I purchased this vehicle i was promised a free oil change, when I got to the dealer I mentioned that, when I got there I mentioned that fact and they said they would look into it, my free oil change d change, when I got to the dealer I mentioned that, when I got there I mentioned that fact and they said they would look into it, my free oil change didn’t happen I ended up paying $84 and payed it and walker away angree More

They are fantastic . They are courteous, friendly people. They offered to give me a lift if I needed it They are courteous, friendly people. They offered to give me a lift if I needed it More

Emily Madey ( service advisor/ 223*W* ) Emily is always wonderful, always professional and is positive. wonderful, always professional and is positive. More

Very pleasant and knowledgeable staff to work with and waiting time for vehicle was short. waiting time for vehicle was short. More

The fact that I was expected to pay 19,000 dollars to fix my car is absolutely ridiculous. Especially sine it has been there multiple times and nothing was ever caught. Cars just don't go bad in 6 months esp my car is absolutely ridiculous. Especially sine it has been there multiple times and nothing was ever caught. Cars just don't go bad in 6 months especially sine it was at the dealership twice in those 6 months. I am beyond frustrated and will never being buying another Kia. More

Another great experience. Have been to the dealership multiple times and have always had a positive experience. Have been to the dealership multiple times and have always had a positive experience. More