Janesville Kia - Service Center

Edgar, the service writer is knowledgeable and is happy to provide answers to any questions you may have regarding your vehicle service. The technicians are also thorough in keeping my car taken care of. to provide answers to any questions you may have regarding your vehicle service. The technicians are also thorough in keeping my car taken care of. More

Car repaired as requested, finished early, no complaints with that or the customer service aspect. with that or the customer service aspect. More

No follow up for days after having photos sent to an outside Kia rep to verify if it was covered by my extended warranty. I was then told that even though a part fell off of my 2023 Sportage, it was not outside Kia rep to verify if it was covered by my extended warranty. I was then told that even though a part fell off of my 2023 Sportage, it was not covered. Also, if you buy a new sportage do not take it through a car wash because it will ruin some of the trim and that is also not covered. I’m honestly not sure what is covered. I was in LOVE with my car, but I will never buy a Kia again after this experience. More

I was so impressed with the service I received, especially from Mark. He went out of his way to provide a service for me that would've been quite expensive, but got it covered under my warranty. especially from Mark. He went out of his way to provide a service for me that would've been quite expensive, but got it covered under my warranty. More

Great service. They are always very kind. I love that after any service they provide a car wash. They are always very kind. I love that after any service they provide a car wash. More

The absolute worst, my Kia was broken into had to go there for a new fuse, couple recalls and a clock spring. I had to call every other day to hand hold these people through the process of working with there for a new fuse, couple recalls and a clock spring. I had to call every other day to hand hold these people through the process of working with my insurance adjuster. They didn't call me when the part came in, I had to call them. I took it back to my other mechanic and he tells me that it looked like a 2 year old put the parts back together under the steering wheel after he had it all perfect and we drove like that. Could have had a serious accident they way they had the xxxx hanging under the wheel, not a care in the world that we had to drive like that. Thankfully nothing did happen, but I have pictures just in case. More

Great service all around. They were concerned about you. Emily was fantastic.she made sure I had all that I needed. They were concerned about you. Emily was fantastic.she made sure I had all that I needed. More

Very courteous and prompt. Covered everything in detail and finished the job before given time. Covered everything in detail and finished the job before given time. More

Horrible communication from the service department, car broke down within a day of them dropping a new engine in my vehicle which was recalled , and Paid ton of money to get my vehicle towing back and fort broke down within a day of them dropping a new engine in my vehicle which was recalled , and Paid ton of money to get my vehicle towing back and forth to them. More

This store has stolen $302. 48 from me. The Service Center was fine but I will not feel good about giving this store anymore money. 48 from me. The Service Center was fine but I will not feel good about giving this store anymore money. More