Janesville Kia - Service Center

The service was excellent from start to finish. Would recommend to others if the topic came up. Would recommend to others if the topic came up. More

Our rep was very helpful and made the process an enjoyable experience. He is almost better than koty! All kidding aside, I really enjoy working with everyone in the department! enjoyable experience. He is almost better than koty! All kidding aside, I really enjoy working with everyone in the department! More

Very patient, not pushy, stayed after closing to complete sale, outgoing personality, if didn’t know answer of a question was found out quickly & explained in detail. Highly recommend Janesville KIA! sale, outgoing personality, if didn’t know answer of a question was found out quickly & explained in detail. Highly recommend Janesville KIA! More

Well ran, clean, made me feel welcome and important. Angel was great and is great, listened and sold me the car I am driving now. Angel was great and is great, listened and sold me the car I am driving now. More

When we took it in for service and told them we needed our calipers looked at. We were told that we need new brakes and rotors but had just had them replaced the day before taking it into Kia. While talki our calipers looked at. We were told that we need new brakes and rotors but had just had them replaced the day before taking it into Kia. While talking on the phone to the supervisor was told that our repair cost would be around $450.00 when we went to pick up the car instead of calling us and telling us the correct cost they just went ahead and did the repairs without getting an approval from us. So when we went to pick it up the repair cost was double. Since we were told that what the supervisor quoted us was not approved by the manager but again they went and did the repair without letting us know. Very unprofessional and the way that it was handled will never take our car back there or recommended to anyone! More

Great job guys great service dept and work was great. extra credit to Edger in service dept extra credit to Edger in service dept More

I was very please of there service kept me well inform was very helpful and very plesant was very helpful and very plesant More

While my car was at the dealership for a recall, the staff called several times to suggest I bring my car in for the recall. Another staff member called to ask if I'd like to bring my car in for apprai staff called several times to suggest I bring my car in for the recall. Another staff member called to ask if I'd like to bring my car in for appraisal to trade in on a new one--while it was on their lot. To compound the communication issues, when I called weekly to check on my car, I was transferred and disconnected several times. The folks seem like they mean well, but the experience was frustrating. More

They got me in even though I was late with a flat tire on the way! the way! More

The guy was amazing. He fixed my tire fast especially with the inspection required at every visit. He fixed my tire fast especially with the inspection required at every visit. More