Janesville Kia

I came in to purchase a 2024 VW Tiguan SE R-Line that was advertised at $26,987. After the test drive, the dealership added more than $1,600 in hidden fees, including a $1,250 used car inspection fee and a $ advertised at $26,987. After the test drive, the dealership added more than $1,600 in hidden fees, including a $1,250 used car inspection fee and a $400 VIN etch. They also claimed their online price was actually a military discount. Even after removing the inspection fee, they refused to move on the $400 etch charge which they claimed was mandatory and ultimately cost them the sale. I was prepared with a $10,000 down payment and ready to finalize the purchase at sticker price, but they wouldn’t honor it. For a dealership to lose a serious buyer over a $400 junk fee shows where their priorities are. Buyers should be aware of these hidden add-ons before wasting their time here. More

Great job will be using you again thank you for the work you did for me you did for me More

I had a great experience at this facility. Ismael is absolutely wonderful and was able to get me into the car of my dreams. He cares, he's friendly and he took the time to show me numerous car Ismael is absolutely wonderful and was able to get me into the car of my dreams. He cares, he's friendly and he took the time to show me numerous cars. Ismael is an asset to Kia Janesville and they are lucky to have him. Thank you! More

Unorganized and dishonest. Need to work communication within their different department so people come in and have a more positive buying experience. Need to work communication within their different department so people come in and have a more positive buying experience. More

Straight forward and friendly deal. I was disappointed by 3 other dealerships before I found this one. I would recommend to anyone and everyone! I was disappointed by 3 other dealerships before I found this one. I would recommend to anyone and everyone! More

Great communication! Great service! The appointment took longer than anticipated so would love to get an estimated timeframe next time, but other than that, great! Great service! The appointment took longer than anticipated so would love to get an estimated timeframe next time, but other than that, great! More

I looked closer at the 2014 mercedes benz E350 i purchased from you guys. I noticed there are multiple dents, scratches, and scuffs all over the car. The worst of them is on the wheel wells. The pai purchased from you guys. I noticed there are multiple dents, scratches, and scuffs all over the car. The worst of them is on the wheel wells. The paint is peeling off on top. The rear driver's side tire has a big piece cut out of it hanging loose. One of the power window switches is colored with what looks like a black marker. The windshield has scratches all over it as well. These are really noticeable when the sun shines on it. There's also a bulge on the side of the front driver's side tire and one of the brakes wobble when stopping. I guess my biggest fault in all this is i thought I could trust a sales person. He seemed professional and reliable. I messaged him the issues I found and I got no reply from him. This tells me either he knew at the time and didn't say anything, or he doesn't care. If this car passed inspection like it says, then how were all of these things missed? Can something please be done to fix the issues with my now financed car? More

Nathaniel Chamley was very knowledgeable and helpful both before and after the sale. We would recommend him to anyone. before and after the sale. We would recommend him to anyone. More

Mark was a good salesman. Made the process very easy. He was extremely helpful and knowledgeable. Made the process very easy. He was extremely helpful and knowledgeable. More