James Wood Motors, Inc. - Service Center

Great fast easy service experience Zac Rhine, service advisor, always knowledgeable, friendly and takes care of my vehicle needs. advisor, always knowledgeable, friendly and takes care of my vehicle needs. More

Drew is a great salesperson to deal with. ..Could not ask for better service from a sales department. ..Could not ask for better service from a sales department. More

Excellent as always. James wood is always first class. Professional staff! I will always come to James wood James wood is always first class. Professional staff! I will always come to James wood More

All good have always had a good experience at James wood service department.service is excellent. service department.service is excellent. More

Prompt friendly service. Christina was very helpful and provided additional information for future service that may be needed. Christina was very helpful and provided additional information for future service that may be needed. More

Svc team is inattentive to details. Made appointment, explained concerns n what I was hoping to have checked. Dropped car off Thu at 3:30pm. On day of svc (friday), called to check stat Made appointment, explained concerns n what I was hoping to have checked. Dropped car off Thu at 3:30pm. On day of svc (friday), called to check status n clerk mentioned my appt for an ‘oil change’ - this was not reason for appt (mentioned car was driving rough n i wanted it checked to see if anythg was wrong - maybe shocks or alignment; asked to have brakes checked too). Talked w svc rep agn and went over svc request. He said shocks were fine, brakes were fine and they were doing multi-point svc check at that time. This was at noon Friday. I told him that we would be there to pickup car at 2:30pm…he replied that would be perfect. We arrived at 2:40pm - car was not ready. Rep said would be ready ‘soon’. We waited another hour before car was finally ready. Ran into a friend of mine while waiting. She had brought her car in that day with no appt and her car was ready n she was able to leave before my car was finished. Not sure what the point is of having made an appt if ppl who bring car in same day and wait receive priority. I used to like this svc dept, they were always friendlier and seemed to care - even washed your car each time - not anymore. I will not be bringing my car here agn. Big disappointment. More

Got to the dealership at 9am the day I was at work and didn't get attended until noon. My appointment was at 9am. didn't get attended until noon. My appointment was at 9am. More

Always great service. Shawn is the best! On time and my car always come ba c k clean Shawn is the best! On time and my car always come ba c k clean More

We always receive excellent customer service if we call or if we come in for service or if we come in for service More

Quick scheduling. Called on Tuesday and got a Wednesday morning appointment. Work was complete and I was on the road before noon. Called on Tuesday and got a Wednesday morning appointment. Work was complete and I was on the road before noon. More