James Wood Motors, Inc. - Service Center

Svc team is inattentive to details. Made appointment, explained concerns n what I was hoping to have checked. Dropped car off Thu at 3:30pm. On day of svc (friday), called to check stat Made appointment, explained concerns n what I was hoping to have checked. Dropped car off Thu at 3:30pm. On day of svc (friday), called to check status n clerk mentioned my appt for an ‘oil change’ - this was not reason for appt (mentioned car was driving rough n i wanted it checked to see if anythg was wrong - maybe shocks or alignment; asked to have brakes checked too). Talked w svc rep agn and went over svc request. He said shocks were fine, brakes were fine and they were doing multi-point svc check at that time. This was at noon Friday. I told him that we would be there to pickup car at 2:30pm…he replied that would be perfect. We arrived at 2:40pm - car was not ready. Rep said would be ready ‘soon’. We waited another hour before car was finally ready. Ran into a friend of mine while waiting. She had brought her car in that day with no appt and her car was ready n she was able to leave before my car was finished. Not sure what the point is of having made an appt if ppl who bring car in same day and wait receive priority. I used to like this svc dept, they were always friendlier and seemed to care - even washed your car each time - not anymore. I will not be bringing my car here agn. Big disappointment. More

Got to the dealership at 9am the day I was at work and didn't get attended until noon. My appointment was at 9am. didn't get attended until noon. My appointment was at 9am. More

Always great service. Shawn is the best! On time and my car always come ba c k clean Shawn is the best! On time and my car always come ba c k clean More

We always receive excellent customer service if we call or if we come in for service or if we come in for service More

Quick scheduling. Called on Tuesday and got a Wednesday morning appointment. Work was complete and I was on the road before noon. Called on Tuesday and got a Wednesday morning appointment. Work was complete and I was on the road before noon. More

Good service and started to work at appointed time. All dealerships I have been to have a problem with washing cars in a timely manner. Vehicle was at car wash for 30 minutes and still wasn’t washed. All dealerships I have been to have a problem with washing cars in a timely manner. Vehicle was at car wash for 30 minutes and still wasn’t washed. More

Placed our Tahoe at James Wood Decatur, Texas for routine maintenance. Our professional Service Advisor Mr. Bryan Stanley greeted me by Name, smile and a handshake. We reviewed the items on my list and I w maintenance. Our professional Service Advisor Mr. Bryan Stanley greeted me by Name, smile and a handshake. We reviewed the items on my list and I was off. After carefully resurfacing our front brake rotors, tightening up the emergency brake pedal, performing an Oil, Filter and Tire Rotation, our car was washed and made ready for pickup. Mr. Stanley called me to advise she was ready to go. I enjoy the personal service we receive at James Wood, Decatur, Texas. More

We had an appointment for an oil change and tire rotation. It took two hours to complete. In the time we waited, at least 4 other customers came in and left. What happened?????? rotation. It took two hours to complete. In the time we waited, at least 4 other customers came in and left. What happened?????? More

Always a pleasure taking the car and getting what I need done or ask for with no trouble done or ask for with no trouble More