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James Wood Motors, Inc. - Service Center

Decatur, TX

4.6
868 Reviews

868 Reviews of James Wood Motors, Inc. - Service Center

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April 09, 2023

Got to the dealership at 9am the day I was at work and didn't get attended until noon. My appointment was at 9am. More

by chebosir
Recommend Dealer
No
Employees Worked With
Amanda Williams
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Apr 11, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

I am not pleased to hear of the incident you described in this review. I want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact me at your earliest convenience. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

April 08, 2023

Always great service. Shawn is the best! On time and my car always come ba c k clean More

by BBEARCAT915
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Williams
Report | Print
Apr 11, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

I appreciate your input. I'm glad to hear that you are consistently impressed with the service we offer here at James Wood Chevrolet Buick GMC Decatur. If there is anything more I can do for you please come back and see us any time! Take care! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

April 08, 2023

We always receive excellent customer service if we call or if we come in for service More

by PATFRANK_10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian, Amanda Williams
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Apr 11, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else I can do to help you. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

April 08, 2023

Quick scheduling. Called on Tuesday and got a Wednesday morning appointment. Work was complete and I was on the road before noon. More

by JDnTX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina.
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Apr 11, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your kind words. I know servicing your vehicle takes time out of your day and I strive to make every experience a pleasant one. I am extremely happy that you left satisfied and I do appreciate your business. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

April 08, 2023

Good service and started to work at appointed time. All dealerships I have been to have a problem with washing cars in a timely manner. Vehicle was at car wash for 30 minutes and still wasn’t washed. More

by glennandlisa2
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
NA
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Apr 11, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

I strive to provide the best service possible and I am glad we were able to ensure you were taken care of. Don’t hesitate to reach out to me for anything else. Thank you for choosing James Wood Chevrolet Buick GMC Decatur's Service Department. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

April 08, 2023

Placed our Tahoe at James Wood Decatur, Texas for routine maintenance. Our professional Service Advisor Mr. Bryan Stanley greeted me by Name, smile and a handshake. We reviewed the items on my list and I w More

by robcox15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Stanley
Report | Print
Apr 11, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

It is wonderful to hear that our team was able to provide you with a great experience! I really appreciate this feedback and I will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact me. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

April 07, 2023

We had an appointment for an oil change and tire rotation. It took two hours to complete. In the time we waited, at least 4 other customers came in and left. What happened?????? More

by vgbiel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Andrew
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Apr 10, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for sharing your experience with us. Here at James Wood Chevrolet Buick GMC Decatur, we work hard to process everything as efficiently as possible. If you would like to discuss more details with us, please contact us directly. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

April 07, 2023

Always a pleasure taking the car and getting what I need done or ask for with no trouble More

by AMUNN74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Hooe
Report | Print
Apr 10, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

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