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James Wood Motors, Inc. - Service Center

Decatur, TX

4.6
797 Reviews

797 Reviews of James Wood Motors, Inc. - Service Center

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November 09, 2024

The staff is very polite and courteous. Repairs done promptly and service done perfectly. Great place to get work done. More

by CUSH1967
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Rhine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Lara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 12, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful feedback! I'm thrilled to hear that you found our staff at James Wood Chevrolet Buick GMC Decatur polite and courteous, and that the repairs and service met your expectations. I appreciate your support and look forward to assisting you again in the future! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

November 09, 2024

Bryan was very professional. Ialways ask for Bryan because he always keeps me up to date on the services being performed. Thank you Bryan for your excellent service. Ce More

by ALVORDJACKSONS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 12, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review! I'm thrilled to hear that Bryan provided you with excellent service and kept you informed throughout your visit. At James Wood Chevrolet Buick GMC Decatur, I strive for professionalism, and it's great to know that Bryan made a positive impact on your experience. I look forward to welcoming you back soon! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

November 09, 2024

Usually very good at appointments being on time, but this time I made an appointment for 9:45am on a Monday but wasn't able to get my truck for almost 3 full days. Why make an appointment if they put off the More

by TERRIMEEKS80
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Rhine
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for sharing your experience with us. I appreciate your feedback regarding the delays in getting your truck serviced. While I am glad to hear that you were satisfied with the repairs, I understand the importance of timely service at James Wood Chevrolet Buick GMC Decatur. Your comments will be taken into consideration as I strive to improve our scheduling and service efficiency. If you have any further concerns, please feel free to reach out to me directly. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

November 07, 2024

My appointment time had to be changed to a later time. They were very helpful in getting it changed and accommodating my needs. More

by RLSVBC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Rhine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your positive feedback! We’re glad to hear that our team at James Wood Chevrolet Buick GMC Decatur was able to accommodate your needs and assist with rescheduling your appointment. We appreciate your understanding and look forward to seeing you again soon! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

November 07, 2024

I asked to have the dome light checked as it often will not turn off after exiting the vehicle. It still has the problem. More

by RKLEIBRINK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Rhine
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for sharing your experience with us. I appreciate your feedback regarding the dome light issue in your vehicle. Your concerns are important, and I encourage you to reach out to me at James Wood Chevrolet Buick GMC Decatur so I can assist you further in resolving this matter. We are committed to providing you with the best service possible and look forward to helping you. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

November 07, 2024

Found my issue and took of the problem in a timely manner took care of the warranty coverage and all was good !!! More

by ekms377
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your feedback! We appreciate you taking the time to share your experience with James Wood Chevrolet Buick GMC Decatur. It's great to hear that we were able to address your issue and promptly take care of the warranty coverage. If you have any further questions or need assistance in the future, feel free to reach out to us. We look forward to serving you again! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

November 06, 2024

Quick and easy to work with. Updates frequently. Spoke withy multiple people and all were very helpful. More

by LAMAR4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Rhine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Krystal Gipson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review! We're glad to hear your experience at James Wood Chevrolet Buick GMC Decatur was quick and easy, and that our team provided helpful updates throughout the process. We look forward to assisting you again in the future! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

November 06, 2024

They were very professional and knowledgeable handled everything with speed and accuracy and did a really great job matching the colors ! They even detailed it very well I will definitely give them my fu More

by JEFFLESTER0413
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Krystal Gipson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Westerlund
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much for your wonderful review! We greatly appreciate your kind words about our team's professionalism and expertise at James Wood Chevrolet Buick GMC Decatur. We're thrilled to hear that you loved the color matching and detailing of your vehicle. Your support means a lot to us, and we look forward to serving you again in the future. Don’t hesitate to reach out if you need anything else! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

November 06, 2024

Friendly service & wonderful maintenance. Service personnel come & talk to you personally if there is any questions or changes More

by MG_EMERSON82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Rhine
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for taking the time to share your experience! We're glad to hear that you appreciated the friendly service and personal interactions from our maintenance team at James Wood Chevrolet Buick GMC Decatur. Your feedback is important to us, and we strive to ensure our customers feel informed and valued. We look forward to seeing you again for your future service needs! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

November 05, 2024

Service reps are professional, the dealership is clean All work is done in a timely manner More

by BWRANDOLPH4570
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karen Pattison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Starla Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much for your wonderful review! I am thrilled to hear that you found our service representatives professional and that you appreciated the cleanliness of James Wood Chevrolet Buick GMC Decatur. Timely service is a priority for us, and I'm glad that you had a positive experience. I look forward to seeing you again soon! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

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