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James Wood Motors, Inc. - Service Center

Decatur, TX

4.6
831 Reviews

831 Reviews of James Wood Motors, Inc. - Service Center

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June 24, 2023

We came in for a oil change and tire rotation. It was done quickly, the car wash was a hit. They didn't stock the oil we wanted so they purchased it at the local auto store. We will be back. More

by flavorsofthewest
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't remember who we worked with.
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Jun 27, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Your great feedback truly made our day! I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

June 24, 2023

Employees always ready to help, keep you updated, and service of work is always good and on time. More

by sergioweser
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Steve Frazier
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 27, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay yours to the team. Take care and have a great day. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

June 23, 2023

Excellent service and very friendly. Top notch service and very timely I ll keep going back More

by DAVEBOB65
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Service
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Jun 23, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for putting your trust in James Wood Chevrolet Buick GMC Decatur! I pride ourselves in our service department’s ability to provide world class customer service. I wish you happy travels and look forward to seeing you at your next service appointment. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

June 23, 2023

Have been dealing with James Wood for a long time. Always great service and people More

by lmathers340
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Beau Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carey Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandt Wicker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Randy Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Huddleston
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 26, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much for your feedback as well as your loyalty. I appreciate building long-term customer relationships and truly value your business. Sincerely, Amanda Williams | Internet Director - James Wood, Inc. | 940-627-7643 | amanda_williams@jameswood.com | JamesWoodDecatur.com

June 23, 2023

The service was good. They didn’t talk to me afterwards but it was handled quickly. More

by TWINKLERSMITHBKL
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Zach
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Jun 26, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

I am glad to hear that your visit was an overall positive one. Please contact me if you would like to further discuss the less satisfying aspects of your experience, so we may continue to grow as a dealership and provide excellent customer service. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

June 23, 2023

I have 20 years of experience with the dealership. I am sold on every level; sales, service and management. Wonderful products and great people. More

by EVANGELISTWAYNEHUDSON
Workmanship
Recommend Dealer
Yes
Employees Worked With
Billy Balderas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karen Pattison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zach Rhine, Paul Johnson
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Jun 26, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else I can do to help you. Sincerely, Amanda Williams | Internet Director - James Wood, Inc. | 940-627-7643 | amanda_williams@jameswood.com | JamesWoodDecatur.com

June 23, 2023

Their service dept. is very good. iI have never had a bad experience with them. Bryan is very good. More

by JACK-BALLINGER
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Billy Balderas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 26, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much for taking the time to write such great feedback, Jack. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that Bryan was able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

June 20, 2023

Service department use too wash truck after oil change. They didn't clean anything this time.. More

by kendall5
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
didnt get service persons name
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Jun 22, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Kendall, I am not pleased to hear of the incident you've described in this review. I want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact me at your earliest convenience. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

June 18, 2023

James Wood Motors has great service, and they have friendly, helpful employes who really know their stuff! More

by SPANNCLAN5
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Rine
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Jun 21, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

June 16, 2023

I waited less than an hour for the scheduled service on my 2020 Silverado. pickup. More

by KWB178
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Gunter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 20, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your kind words. I know servicing your vehicle takes time out of your day and I strive to make every experience a pleasant one. I am extremely happy that you left satisfied and I do appreciate your business. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

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