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James Wood Motors, Inc. - Service Center

Decatur, TX

4.6
899 Reviews

899 Reviews of James Wood Motors, Inc. - Service Center

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August 03, 2023

Very courteous & professional. I will continue to come to them for service & to purchase vehicles. More

by BEVSIMMONS.LSUMOM
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department Brian Stanley
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Aug 04, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

August 02, 2023

Shawn Hoe is one of the best service reps a customer could ask for Helpful / Polite and very professional More

by R.PARKCUSTOMHOMES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carey Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Mayfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Asa Johnson Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Huddleston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Karen Garrett
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Aug 04, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Amanda Williams | Internet Director - James Wood, Inc. | 940-627-7643 | amanda_williams@jameswood.com | JamesWoodDecatur.com

August 02, 2023

Shawn is the best service advisor there You can depend on him to get the job done More

by FANDMHUNT1031
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Aug 04, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

August 02, 2023

Tyler mayfield goes above & beyond to help. I highly recommend him to anyone that ask about a dealership/saleman. we have bought 2 trucks from him and he has ALWAYS made buying a new truck a More

by weaver-kd
Recommend Dealer
Yes
Employees Worked With
Tyler Mayfield
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Aug 04, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Amanda Williams | Internet Director - James Wood, Inc. | 940-627-7643 | amanda_williams@jameswood.com | JamesWoodDecatur.com

August 02, 2023

I made an appointment for oil change and tire rotation. The job was done in a hour which I expect. All personal perfection. More

by CLIFF.HALE979
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karen Pattison
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 04, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Amanda Williams | Internet Director - James Wood, Inc. | 940-627-7643 | amanda_williams@jameswood.com | JamesWoodDecatur.com

July 31, 2023

I'm frustrated that after we purchased a Certified Pre-Owned unit from your James Wood Used Car Department your Service Department has been unable to satisfactorily resolve the mechanical issues. We' More

by CraigR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Zach
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Aug 03, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

We appreciate you taking the time to share your experience with our dealership, Craig. I would like to speak with you about the details of your time with us. Please contact me directly at your earliest convenience. Thank you! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

July 30, 2023

Great service Karen Garrett friendly careing person did everything she said she would and more More

by randy.reeves1149
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karen Garrett
Report | Print
Aug 02, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for taking the time to write this review. I am pleased to hear that Karen was able to provide an efficient and overall positive experience. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

July 29, 2023

professional customer oriented appointment on time normal waiting period truck washed and looked sharp will be back More

by jcrunnincreek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
service personnel great lady in check out very accommidating
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Aug 01, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

July 28, 2023

The service department is prompt, professional, and is dedicated to pleasing their customers! Great service always! More

by JEHARDY1122
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Ford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shawn in service
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Aug 01, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

July 28, 2023

Unbelievable Service with Paul Johnson and Shawn Hooe at James Wood in Decatur. Communication was excellent in all areas. More

by kw3family
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carey Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 01, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thanks for your awesome review! I'm very happy to hear that Paul and Shawn were of such great help to you. They take pride in their customer service and always makes sure our customers know everything that is going on! We strive to provide excellent customer service, and I'm glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Amanda Williams | Internet Director - James Wood, Inc. | 940-627-7643 | amanda_williams@jameswood.com | JamesWoodDecatur.com

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