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James Wood Motors, Inc. - Service Center

Decatur, TX

4.6
899 Reviews

899 Reviews of James Wood Motors, Inc. - Service Center

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August 10, 2023

They are always great and very knowledgeable. Easy to work with and that’s about it. More

by UTFU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Rhine
Report | Print
Aug 11, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for this amazing review! I really appreciate your business. Sincerely, Amanda Williams | Internet Director - James Wood, Inc. | 940-627-7643 | amanda_williams@jameswood.com | JamesWoodDecatur.com

August 10, 2023

Two hours for an oil change is ridiculous and didn’t want to wait any longer for the complimentary car wash. More

by stevegatorspeed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
Report | Print
Aug 11, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Steve, your experience with us does not reflect our standards of customer service. Your time is valuable to us and we strive to provide fast and competent service. Please contact me at your earliest convenience so we can discuss this further. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

August 09, 2023

car had a shutter on acceleration from a stop. They test drove when we drop off the car. Nick identified the issue was probable torque convert related and said it would need further diagnostic. Th More

by mrbill6398
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bryan and Nick Huff
Report | Print
Aug 11, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

I appreciate learning about your experience at our dealership. Our number one priority after learning about your experience is to remedy it and offer a resolution. Please contact me at your earliest convenience. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

August 09, 2023

Waiting room amid bathroom was very clean. Coffee was good. People were professional and friendly. Fast service. More

by LORAINE5465
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Harwell
Report | Print
Aug 11, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

To say thank you is not enough, Loraine! I am thrilled to read your kind words about our employees, facility, and overall experience with us. Please stop by James Wood Chevrolet Buick GMC Decatur again! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

August 08, 2023

Communication was lacking. I had to call multiple times for updates and my car was left with trash inside that wasn’t mine. More

by taylkizer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Report | Print
Aug 11, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for taking the time to share your recent experience at James Wood Chevrolet Buick GMC Decatur. We want each customer to be completely satisfied upon visiting us, and the impression you received from our dealership is not okay. We would sincerely appreciate the opportunity to amend the situation, so please contact me directly. Thank you. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

August 08, 2023

This is the second time I took my car in since I purchased it on July 14 2023. They said two times now they can’t find anything wrong with it but it’s still doing the same thing as the day I got it. More

by Michelle Hays
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Paul Johnson
Report | Print
Aug 11, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for alerting us of this issue, Michelle. I would like to assure you that we never intend to do anything but provide the best possible customer service experience. If you are willing to contact us at your convenience, we would be more than happy to further discuss this issue and move forward in a positive direction. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

August 08, 2023

Their service department is always informative, friendly and easy to work with! Shawn Hooe is the BEST service writer!! More

by kasondra63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Hooe, service department
Report | Print
Aug 10, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your kind words. I feel our service department is what makes James Wood Chevrolet Buick GMC Decatur special, and reviews like yours help me to make sure that we're meeting the needs of our customers. Thank you again for the fantastic feedback and I look forward to seeing you for your next service appointment. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

August 05, 2023

All personnel are extremely polite and ready to help with problems you may have with your vehicle. I have always had a good experience there ! More

by WCHOLLOWAY1917
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Stanley
Report | Print
Aug 08, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

We really appreciate your feedback. We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won’t hesitate to reach out to us. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

August 05, 2023

Charging 75 dollars to diagnose a shift to park defect in your vehicles is low. Since you are aware of it and then telling your customers it is 700 to fix it. I guess you wanted an extra 75 on top of the 700 More

by nursesam8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
All aware of this
Report | Print
Aug 08, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

I am concerned about this issue and committed to promptly resolving it. Please contact me directly as soon as you can and we can work on a resolution together. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

August 04, 2023

Excellent experience, everyone, especially Shawn, was professional including the initial service rep and the technicians. More

by VICTORG1667
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The entire service department
Report | Print
Aug 08, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much for the nice review, Victor! We really appreciate this feedback and I'll be certain to share your compliments with Shawn and the rest of the staff. We pride ourselves on offering high-quality customer service, and I'm glad we were able to take care of you. It was our pleasure! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

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