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James Wood Motors, Inc. - Service Center

Decatur, TX

4.6
832 Reviews

832 Reviews of James Wood Motors, Inc. - Service Center

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July 04, 2023

Friendly staff and knowledgeable. Clean facilities and comfortable. Time was exactly what I was told. More

by RICHARD-KIRKLAND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas Sean Hooe
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Jul 06, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

To say thank you is not enough, Richard! I am thrilled to read your kind words about our employees, facility and overall experience with us. Please stop by James Wood Chevrolet Buick GMC Decatur again! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

Jul 07, 2023 -

RICHARD-KIRKLAND responded

It’s always a pleasure working with James Woods. I’m 70 years old and have bought a lot of vehicles in my day. Last year my wife and I bought two trucks from you, one for her and one for me. From working with Derek Ward in sales and Sean Hooe in service we have had great experiences compared to many other dealerships we’ve worked with. You guys know how to treat your customers and it’s very much appreciated. Thank you for being a great dealership to buy from and work with. Richard Kirkland

July 04, 2023

Excellent service, efficient and very courteous! They even washed my car! Appreciate the friendly and courteous office personnel More

by SLAUGHTEREMMA52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Didn’t work with anyone
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Jul 06, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much for your review! Happy customers are our goal and our mission at James Wood Chevrolet Buick GMC Decatur, and it’s exciting to see that this service was delivered to you during your visit. Should there be anything else you need, please don’t hesitate to let me know. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

July 04, 2023

It just takes so long. Everybody there was extremely nice. It just took a long time to get the service completed. More

by BHART2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Miller
3.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Baugh
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 06, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and I value your business. Your feedback will be reviewed with our team and please don’t hesitate to call me if you’d like to discuss anything in greater detail. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

July 02, 2023

Everyone I have met at this dealership were friendly and they spoke with a smile and they looked you in the eyes some places everyone is texting and looking at the phone and say can I help you I don’t like More

by skbowen27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clay Estes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Billy Balderas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 05, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Your review brightened my day! Thank you for sharing your positive experience, and I'd love to have you back at our dealership. Sincerely, Amanda Williams | Internet Director - James Wood, Inc. | 940-627-7643 | amanda_williams@jameswood.com | JamesWoodDecatur.com

July 02, 2023

They did not do as I asked when they looked at my car. Called me & said it was ready, when it was not. Charged mre to replace a part I did not need. Told me I needed a new motor. I will never do business More

by LISAACOTTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Manager
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Jul 06, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

July 01, 2023

We have traded with James since he opened and will continue to do so. they are great. More

by ahcrawford0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carey Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rusty Ford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Randy Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shaun Hooie
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Jul 05, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much for your feedback as well as your loyalty. I appreciate building long term customer relationships and I truly value your business. Sincerely, Amanda Williams | Internet Director - James Wood, Inc. | 940-627-7643 | amanda_williams@jameswood.com | JamesWoodDecatur.com

July 01, 2023

Shelly keep us in the loop during the entire process. Very courteous, professional, and knowledgeable. More

by rahales
Recommend Dealer
Yes
Employees Worked With
Shelly
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Jul 05, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

I loved reading this review! Happy customers are our aim, and it appears Shelly really hit the bullseye. I'll make sure to share your experience with her, and if you have any further questions or worries, I'm always available to help. Sincerely, Amanda Williams | Internet Director - James Wood, Inc. | 940-627-7643 | amanda_williams@jameswood.com | JamesWoodDecatur.com

July 01, 2023

Great service! Wonderful service depart! Friendly workers nice atmosphere! Vehicle cleaned and serviced in a timely manner! More

by MDTAYLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carey Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffrey Bockemehl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Harwell, Misty Dyson
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Jul 05, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your kind words. I feel our service department is what makes James Wood Chevrolet Buick GMC Decatur special, and reviews like yours help me to make sure that we're meeting the needs of our customers. Thank you again for the fantastic feedback and I look forward to seeing you for your next service appointment. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

July 01, 2023

Takes a little longer to get work done but it’s always done right! Recommend them More

by LACOR54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
Report | Print
Jul 05, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

I strive to provide the best service possible and I am glad we were able to ensure you were taken care of. Don’t hesitate to reach out to me for anything else. Thank you for choosing James Wood Chevrolet Buick GMC Decatur's Service Department. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

June 30, 2023

There always nice and does a great job keeping you informed on what is going on with your vehicle and they do a great job of fixing it More

by dwn1348
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Stanley
Report | Print
Jul 03, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

I do my best to ensure nothing but a positive experience for our customers and I am glad to hear that was what you received. If there are any other automotive needs I can assist you with, please don't hesitate to let me know. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

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