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James Wood Motors, Inc. - Service Center

Decatur, TX

4.6
899 Reviews

899 Reviews of James Wood Motors, Inc. - Service Center

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August 26, 2023

James Wood service department is the best around. I have 100% confidence that when I take my vehicle in to be serviced, that everything will be fixed right the first time and my vehicle will come bac More

by CUDABACK169
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

I appreciate your input. I'm glad to hear that you are consistently impressed with the service we offer here at James Wood Chevrolet Buick GMC Decatur. If there is anything more I can do for you please come back and see us any time! Take care! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

August 26, 2023

I’ve been a customer of. James Wood since 1989. I’ve lost count of how many vehicles we have purchased in all those years and there have been many. There has NEVER been any p More

by lyndablocker
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Landon East
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

I cannot thank you enough for your wonderful review of James Wood Chevrolet Buick GMC Decatur and for your referrals and recommendation! It was a pleasure to assist you and please let me know when I can do so again! Sincerely, Amanda Williams | Internet Director - James Wood, Inc. | 940-627-7643 | amanda_williams@jameswood.com | JamesWoodDecatur.com

August 26, 2023

Always a pleasure to have a vehicle worked on at James Wood the personnel and service are always great More

by WCHOLLOWAY1917
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Stanley
Aug 28, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for the kind words. We're completely committed to providing top quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At James Wood Chevrolet Buick GMC Decatur, we value our customers and we look forward to seeing you down the road. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

August 24, 2023

Ge servuce center staff is consistent, courteous and professional. Christina is always prompt, helpful and honest. More

by EAB88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Misty Dyson
Aug 25, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I am glad that our team made such a great impression on you. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

August 23, 2023

James Wood always does a great job. They have a great service center. Fast service center. More

by DMRUNNEBERG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Gunter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Culpepper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Beau Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Trey Moss, Shelly Renaud
Aug 25, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers is 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

August 23, 2023

Everyone knows what there doing there fast and responsive which makes it the place to get the work done and done right More

by JLADDINGTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Counter help that’s keeps me going
Aug 25, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for this amazing review! I really appreciate your business. Sincerely, Amanda Williams | Internet Director - James Wood, Inc. | 940-627-7643 | amanda_williams@jameswood.com | JamesWoodDecatur.com

August 22, 2023

2 hours and 20 minutes for an oil change seems a bit excessive since I made an appointment a week in advance. My truck sat for 20 minutes in the arrival bay before it was ever taken back for the oil cha More

by jdm816
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown
Aug 24, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Your experience with us does not reflect our standards of customer service. Your time is valuable to us and we strive to provide fast and competent service. Please get in touch with me at your earliest convenience so we can discuss this further. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

August 22, 2023

We are always relieved and happy to have Shawn for our service representative. He takes the time time to listen to our concerns and is efficient in providing a remedy. We feel valued as customers and it More

by ZEEPCAT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn - service center
Aug 24, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for the awesome feedback! You're right, Shawn is an excellent service adviser and we appreciate all he does for us! I'm very happy to hear that he was there to provide you with great service. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

August 21, 2023

On the day I chose the have our Equinox serviced I was not able to be one of the first in line - I did not get there until after 9:00am. Zack Rhine let me know the wait would be long and offered to get m More

by JACKIE50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Rhine
Aug 23, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for taking the time to share your feedback. Each employee is a valued member of the James Wood Chevrolet Buick GMC Decatur team and we all strive to provide excellent service! I look forward to seeing you again in the future. Thanks again! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

August 21, 2023

Always excellant service. ..Service department is top notch. Sales department is second to none. Finance guys are easy to work with. More

by SBOUL.DS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rocco Rotundo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much for your feedback as well as your loyalty. I appreciate building long term customer relationships and I truly value your business. Sincerely, Amanda Williams | Internet Director - James Wood, Inc. | 940-627-7643 | amanda_williams@jameswood.com | JamesWoodDecatur.com

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