James Wood Motors, Inc. - Service Center
Decatur, TX
797 Reviews of James Wood Motors, Inc. - Service Center
No games, no gimmicks. Honest and straightforward from the beginning. Everything the vast majority of dealerships are not. 3rd vehicle purchase since 2014. That speaks for Honest and straightforward from the beginning. Everything the vast majority of dealerships are not. 3rd vehicle purchase since 2014. That speaks for itself. The service department is worthy of the same accolades. Highly recommended. More
Shawn Howee Friendly knowledgeable customer adviser. He listens to the customer! Work always well done in the timeframe arranged. We have serviced our rare GMC Yukon Hybrid 3 times and will contin He listens to the customer! Work always well done in the timeframe arranged. We have serviced our rare GMC Yukon Hybrid 3 times and will continue to do so at least as long as Shawn Hoee takes care of us. More
We moved from Amarillo. My husband had heard good things about James Wood. I have not been let down. They have always been kind and professional. If I have a question or con My husband had heard good things about James Wood. I have not been let down. They have always been kind and professional. If I have a question or concern I feel I am heard. More
They knew what we wanted and did everything they could to make it happen. We had our doubts but they pulled it off. make it happen. We had our doubts but they pulled it off. More
Zach is always thorough and professional. I never have to worry about the status of my vehicle - he is always ahead of me and always keeps me fully informed. I never have to worry about the status of my vehicle - he is always ahead of me and always keeps me fully informed. More
Krystal and all of the other advisors in service are kind and knowledgeable. Always exceptional service! and knowledgeable. Always exceptional service! More
The service was very good, kept me up to date on everything. I will be back. everything. I will be back. More
The Service Advisor was professional and thorough, and the repair is good. However, the Cashier (Abbey) had a bad attitude and NEEDS CUSTOMER SERVICE TRAINING. She asked me if I was paying with debit or the repair is good. However, the Cashier (Abbey) had a bad attitude and NEEDS CUSTOMER SERVICE TRAINING. She asked me if I was paying with debit or credit, and when I told her credit she did not mention there was a charge for using a credit card until after the card was processed. She said the Service Advisor should have told me. Then she made a snarky comment when the ID she asked for slipped out of my hand and landed in front of her. I hope she isn't there the next time I am in for service. More
The work done on my car was great. The communication was ok but I had to call to find out the status. I was never informed that they would be using a used part. I'm ok with that but I The communication was ok but I had to call to find out the status. I was never informed that they would be using a used part. I'm ok with that but I was never told until I got the bill. That brings me to my major issue with this dealership. If you pay with a credit card they charge you a transaction fee. Come on!! Who does that anymore? It's very inconvenient. They should price their services to include this. It really irritates me. More
Very hard to get to take your calls. Very hard to get a fast service, I guess they are to busy with all the return vehicles. Very hard to get a fast service, I guess they are to busy with all the return vehicles. More