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James Wood Motors, Inc. - Service Center

Decatur, TX

4.6
797 Reviews

797 Reviews of James Wood Motors, Inc. - Service Center

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November 17, 2024

No games, no gimmicks. Honest and straightforward from the beginning. Everything the vast majority of dealerships are not. 3rd vehicle purchase since 2014. That speaks for More

by mikeandsis45
Recommend Dealer
Yes
Employees Worked With
Andrew Baier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kim Short
Nov 19, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much for your wonderful review! I'm thrilled to hear that your experiences at James Wood Chevrolet Buick GMC Decatur have been honest and straightforward. Your continued trust in us for your vehicle purchases means a lot. I'm also glad to know you appreciate our service department. I look forward to serving you again for your next vehicle! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

November 15, 2024

Shawn Howee Friendly knowledgeable customer adviser. He listens to the customer! Work always well done in the timeframe arranged. We have serviced our rare GMC Yukon Hybrid 3 times and will contin More

by retobon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Hooe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your fantastic review! I'm thrilled to hear about your positive experiences with our knowledgeable customer adviser and the service you've received for your GMC Yukon Hybrid at James Wood Chevrolet Buick GMC Decatur. It's great to know that we meet your expectations time and again. I look forward to assisting you in the future! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

November 15, 2024

We moved from Amarillo. My husband had heard good things about James Wood. I have not been let down. They have always been kind and professional. If I have a question or con More

by ZAMJON2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review! I truly appreciate your kind words about James Wood Chevrolet Buick GMC Decatur. It's fantastic to hear that you feel valued and heard during your visits. Your satisfaction is our priority, and I look forward to continuing to serve you and your husband. Please don't hesitate to reach out if you have any questions in the future! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

November 15, 2024

They knew what we wanted and did everything they could to make it happen. We had our doubts but they pulled it off. More

by heath.wilson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandt Wicker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Starla Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Hooe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your kind words! I'm thrilled to hear that our team at James Wood Chevrolet Buick GMC Decatur was able to meet your expectations and make it happen for you. Your satisfaction means a lot to me. I look forward to serving you again in the future! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

November 12, 2024

Zach is always thorough and professional. I never have to worry about the status of my vehicle - he is always ahead of me and always keeps me fully informed. More

by SHELLEYARNETTE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Rhine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review! I'm thrilled to hear that Zach has provided you with thorough and professional service at James Wood Chevrolet Buick GMC Decatur. Keeping our customers informed is our priority, and it's great to know that Zach excels in this. I appreciate your feedback and look forward to serving you again! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

November 12, 2024

Krystal and all of the other advisors in service are kind and knowledgeable. Always exceptional service! More

by KG7723
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Rhine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Huff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Hooe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Krystal Gipson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review! I appreciate your kind words about our service team here at James Wood Chevrolet Buick GMC Decatur. It’s our goal to provide exceptional service, and I'm thrilled to hear that you experienced just that. I look forward to seeing you again next time! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

November 11, 2024

The service was very good, kept me up to date on everything. I will be back. More

by RICK@DMWCURVING.NET
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Krystal Gipson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your kind words! We're thrilled to hear that you had a great experience with our service team at James Wood Chevrolet Buick GMC Decatur. We appreciate your trust in us and look forward to welcoming you back on your next visit! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

November 11, 2024

The Service Advisor was professional and thorough, and the repair is good. However, the Cashier (Abbey) had a bad attitude and NEEDS CUSTOMER SERVICE TRAINING. She asked me if I was paying with debit or More

by MARYWHIZ16
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Hooe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Stanley
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your feedback. I appreciate your kind words about our Service Advisor's professionalism and the quality of the repair at James Wood Chevrolet Buick GMC Decatur. I also acknowledge your experience with the cashier and understand your concerns regarding customer service. Your feedback is valuable, and we will address this internally to ensure a better experience in the future. If you have any further concerns or wish to discuss this matter, please feel free to contact me directly. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

November 10, 2024

The work done on my car was great. The communication was ok but I had to call to find out the status. I was never informed that they would be using a used part. I'm ok with that but I More

by WILL241
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Hooe
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for sharing your experience with us. I appreciate your feedback regarding the work done on your car and understand your concerns about communication and the use of a used part. At James Wood Chevrolet Buick GMC Decatur, I strive to keep our customers informed throughout the process. I also recognize your frustration with the credit card transaction fee. Your comments will be taken into consideration as I continuously work to improve our services. If you have any further concerns or if there’s anything I can assist you with, please feel free to reach out to me. Thank you for choosing James Wood Chevrolet Buick GMC Decatur, and I hope to serve you better in the future. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

November 09, 2024

Very hard to get to take your calls. Very hard to get a fast service, I guess they are to busy with all the return vehicles. More

by RANDY_REAVES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Zach Rhine
2.0
This rating includes all reviews, with more weight given to recent reviews.
Krystal Gipson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 12, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for sharing your experience with us. I understand your frustration regarding the service you received at James Wood Chevrolet Buick GMC Decatur. We appreciate your feedback, and will share your feedback with our team. Please feel free to reach out to me directly if you'd like to discuss this further. We hope to have the opportunity to provide you with a better experience in the future. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

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