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James Wood Motors, Inc. - Service Center

Decatur, TX

4.6
833 Reviews

833 Reviews of James Wood Motors, Inc. - Service Center

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July 30, 2023

Great service Karen Garrett friendly careing person did everything she said she would and more More

by randy.reeves1149
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karen Garrett
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Aug 02, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for taking the time to write this review. I am pleased to hear that Karen was able to provide an efficient and overall positive experience. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

July 29, 2023

professional customer oriented appointment on time normal waiting period truck washed and looked sharp will be back More

by jcrunnincreek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
service personnel great lady in check out very accommidating
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Aug 01, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

July 28, 2023

The service department is prompt, professional, and is dedicated to pleasing their customers! Great service always! More

by JEHARDY1122
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Ford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shawn in service
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Aug 01, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

July 28, 2023

Unbelievable Service with Paul Johnson and Shawn Hooe at James Wood in Decatur. Communication was excellent in all areas. More

by kw3family
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carey Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 01, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thanks for your awesome review! I'm very happy to hear that Paul and Shawn were of such great help to you. They take pride in their customer service and always makes sure our customers know everything that is going on! We strive to provide excellent customer service, and I'm glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Amanda Williams | Internet Director - James Wood, Inc. | 940-627-7643 | amanda_williams@jameswood.com | JamesWoodDecatur.com

July 28, 2023

I Was not pleased with the wait time to have my oil changed this tme. More

by BEHENSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Stanley- Service Department and he is the best!
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Aug 02, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thanks for your great rating. We do appreciate your patience for the extended wait that you encountered. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

July 27, 2023

Absolutely the best and friendliest dealership and service team that I have ever worked with. More

by steve.rhine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carey Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Mayfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Asa Johnson Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zach Rhine
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Jul 28, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Steve, thank you for taking the time to submit this amazing feedback. Our team takes pride in their fast, friendly, and efficient customer service and will be happy to hear that you left James Wood Chevrolet Buick GMC Decatur satisfied. We are very appreciative of your 5-star review and recommendation. I appreciate you trusting us with your car buying needs and we hope you enjoy your new vehicle! Sincerely, Amanda Williams | Internet Director - James Wood, Inc. | 940-627-7643 | amanda_williams@jameswood.com | JamesWoodDecatur.com

July 27, 2023

The dealership is great. All of the staff are friendly and knowledgeable. My purchase was quick and to the point, which I greatly appreciated. This was my second purchase f More

by pbrocknc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clay Estes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rusty Ford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 28, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for leaving us this great review. I am very happy to hear that we could provide you with a second car buying experience that was just as good or better as the first! Please come back and see us again in the future with anything else you might need. Take care! Sincerely, Amanda Williams | Internet Director - James Wood, Inc. | 940-627-7643 | amanda_williams@jameswood.com | JamesWoodDecatur.com

July 26, 2023

The service center does a fantastic job. They always take care of us and make us feel at home. The service is always top notch. They are fair and honest. More

by tiffanyt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Blake
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Jul 28, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Your kind words and fantastic review are greatly appreciated! I am elated to hear that our team was able to provide you with the pressure-free and knowledgeable service we strive to deliver to each of our guests. Thank you for spreading the word about your excellent experience; we look forward to working with you, your family, and your friends in the future. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

July 24, 2023

The guys in the Service Department are great! ! Shout out to Bryan and David for taking care of my car. Thanks to both. More

by STEVE.732
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Stanley, David Stokes
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Jul 26, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Steve, your great feedback truly made our day! I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

July 24, 2023

We have been a James Wood customer for over twenty years, service & purchase of vehicles. More

by LYDIA.ACOSTA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian and Kristina in service dept. - 5 stars for each one
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Jul 26, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for the wonderful review, Lydia! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Amanda Williams | Internet Director - James Wood, Inc. | 940-627-7643 | amanda_williams@jameswood.com | JamesWoodDecatur.com

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