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James Wood Motors, Inc. - Service Center

Decatur, TX

4.6
900 Reviews

900 Reviews of James Wood Motors, Inc. - Service Center

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November 07, 2023

Great service. I have had no issues with any maintenance they have performed on my truck. I will happily use them for major maint in the future. More

by RAY.JASON.R
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I can’t remember my service managers name.
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Nov 08, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Ray, thank you for leaving us this review. I am happy to hear that you were pleased with the service you received from James Wood Chevrolet Buick GMC Decatur. If there is anything more that I can do, please come back and see us again. Take care! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

November 07, 2023

Brian always makes sure I am taken care of! The service center is always great More

by RTASBMCLAIN2004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Stanley
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Nov 08, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else I can do to help you. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

November 04, 2023

Friendly, informative, and their prices are very comparable with other mechanical shops I’ve dealt with. More

by Scotberger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Rhine
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Nov 07, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

I appreciate you working with our service department to keep your vehicle in tip-top shape, Scot. Please don't hesitate to call if I can help with anything at all. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

November 03, 2023

Service was done as expected and as ordered Bryan greated me when I got there and took care of everthing More

by tom_7816
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Nov 06, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

I truly appreciate you taking the time to write about your experience at our service department, Tom. We want to provide all of our customers with quick and efficient vehicle maintenance, and I'm thrilled to hear that you feel you had such a wonderful experience with our entire team. I'm happy to hear that you can trust us with your vehicle, and I hope you continue to choose us whenever you need your car serviced. We can’t wait to see you again soon! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

November 02, 2023

Two and a half hours to wait for a tire rotation and oil change is way too long. James Wood needs to change the wait time. More

by KORENMARCIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None
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November 01, 2023

I’ve been happy with this service center since I bought my first car here in 1988. I have a sales person that went beyond and above in making me happy with my new Traverse! More

by CBROWN1945
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karen Pattison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Department Thomas Shawn Hope the best!, Jeff Harwell
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Nov 04, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much for your feedback as well as your loyalty! We appreciate building long-term customer relationships and we truly value your business. Sincerely, Brandt Wicker General Sales Manager 940-627-7664 bwicker@jameswood.com

September 06, 2023

Coalby and Bryan were both over-the-top helpful! They clearly communicated, went above and beyond in customer service, and were honest. I will definitely be coming back and sending others to James W More

by kjmed11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beau Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Coalby Graham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Stanley
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Sep 08, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Your great feedback truly made my day! I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let me know. Take care! Sincerely, Amanda Williams | Internet Director - James Wood, Inc. | 940-627-7643 | amanda_williams@jameswood.com | JamesWoodDecatur.com

September 04, 2023

James Wood Decatur service department is always great. Fast service; quality work. I have worked with Brian for over 20 years and he is great. More

by GDMANSIR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Stanley
Report | Print
Sep 05, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your outstanding rating about our service department. I appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review. It really matters to our dealership! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

September 04, 2023

Everything went very smoothly. My technician was amazing and kept me notified throughout the process. More

by SEW1312
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew
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Sep 06, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Your compliments and kind words mean so much to us and our team! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming to see us. We hope that we can have the opportunity to work with you again soon. Take care! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

September 04, 2023

Great friendly service. Nick is a great person and his character reflects on his staff. Thank you for a great experience! More

by TDROBINSON1448
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Ford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Randy Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Wheat
5.0
This rating includes all reviews, with more weight given to recent reviews.
Asa Johnson Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Huff
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Sep 06, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Have a great day! Sincerely, Amanda Williams | Internet Director - James Wood, Inc. | 940-627-7643 | amanda_williams@jameswood.com | JamesWoodDecatur.com

Sep 11, 2023 -

TDROBINSON1448 responded

Thank you!

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