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James Wood Motors, Inc. - Service Center

Decatur, TX

4.6
835 Reviews

835 Reviews of James Wood Motors, Inc. - Service Center

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August 08, 2023

Communication was lacking. I had to call multiple times for updates and my car was left with trash inside that wasn’t mine. More

by taylkizer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Report | Print
Aug 11, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for taking the time to share your recent experience at James Wood Chevrolet Buick GMC Decatur. We want each customer to be completely satisfied upon visiting us, and the impression you received from our dealership is not okay. We would sincerely appreciate the opportunity to amend the situation, so please contact me directly. Thank you. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

August 08, 2023

This is the second time I took my car in since I purchased it on July 14 2023. They said two times now they can’t find anything wrong with it but it’s still doing the same thing as the day I got it. More

by Michelle Hays
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Paul Johnson
Report | Print
Aug 11, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for alerting us of this issue, Michelle. I would like to assure you that we never intend to do anything but provide the best possible customer service experience. If you are willing to contact us at your convenience, we would be more than happy to further discuss this issue and move forward in a positive direction. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

August 08, 2023

Their service department is always informative, friendly and easy to work with! Shawn Hooe is the BEST service writer!! More

by kasondra63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Hooe, service department
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Aug 10, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your kind words. I feel our service department is what makes James Wood Chevrolet Buick GMC Decatur special, and reviews like yours help me to make sure that we're meeting the needs of our customers. Thank you again for the fantastic feedback and I look forward to seeing you for your next service appointment. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

August 05, 2023

All personnel are extremely polite and ready to help with problems you may have with your vehicle. I have always had a good experience there ! More

by WCHOLLOWAY1917
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Stanley
Report | Print
Aug 08, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

We really appreciate your feedback. We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won’t hesitate to reach out to us. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

August 05, 2023

Charging 75 dollars to diagnose a shift to park defect in your vehicles is low. Since you are aware of it and then telling your customers it is 700 to fix it. I guess you wanted an extra 75 on top of the 700 More

by nursesam8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
All aware of this
Report | Print
Aug 08, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

I am concerned about this issue and committed to promptly resolving it. Please contact me directly as soon as you can and we can work on a resolution together. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

August 04, 2023

Excellent experience, everyone, especially Shawn, was professional including the initial service rep and the technicians. More

by VICTORG1667
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The entire service department
Report | Print
Aug 08, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much for the nice review, Victor! We really appreciate this feedback and I'll be certain to share your compliments with Shawn and the rest of the staff. We pride ourselves on offering high-quality customer service, and I'm glad we were able to take care of you. It was our pleasure! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

August 03, 2023

Very courteous & professional. I will continue to come to them for service & to purchase vehicles. More

by BEVSIMMONS.LSUMOM
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department Brian Stanley
Report | Print
Aug 04, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

August 02, 2023

Shawn is the best service advisor there You can depend on him to get the job done More

by FANDMHUNT1031
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Report | Print
Aug 04, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

August 02, 2023

Tyler mayfield goes above & beyond to help. I highly recommend him to anyone that ask about a dealership/saleman. we have bought 2 trucks from him and he has ALWAYS made buying a new truck a More

by weaver-kd
Recommend Dealer
Yes
Employees Worked With
Tyler Mayfield
Report | Print
Aug 04, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Amanda Williams | Internet Director - James Wood, Inc. | 940-627-7643 | amanda_williams@jameswood.com | JamesWoodDecatur.com

August 02, 2023

I made an appointment for oil change and tire rotation. The job was done in a hour which I expect. All personal perfection. More

by CLIFF.HALE979
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karen Pattison
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 04, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Amanda Williams | Internet Director - James Wood, Inc. | 940-627-7643 | amanda_williams@jameswood.com | JamesWoodDecatur.com

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