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James Wood Motors, Inc. - Service Center

Decatur, TX

4.6
900 Reviews

900 Reviews of James Wood Motors, Inc. - Service Center

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December 02, 2023

Great service experience. Everyone was friendly, knowledgeable and the entire process was much quicker than expected. Will definitely keep coming back. More

by mudeer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept
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Dec 05, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thanks for your perfect review! We're glad to hear that our team was friendly, knowledgeable, and quick! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

December 01, 2023

Always a pleasure getting service here at James Wood Motors in Decatur! Bryan Stanley is always super nice and courteous, and the best part is my car is usually ready before the time Bryan tells me! Tha More

by cwalker92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beau Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carey Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandt Wicker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rusty Ford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Mayfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Asa Johnson Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Huddleston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Misty Dyson
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Dec 04, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else I can do to help you. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

December 01, 2023

I got home and found a broken screw on my Air filter housing cover.. tks More

by BIGTINA55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn
Report | Print
Dec 04, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

December 01, 2023

We bought 3 vehicles from James Woods and have had excellent experience and service there. All of the staff is very friendly and helpful. More

by homewithtucker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricky Delgado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 01, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Brandt Wicker General Sales Manager 940-627-7664 bwicker@jameswood.com

December 01, 2023

Bryan and Andrew have been instrumental at valeting our vehicle when service is needed. They are reliable and timely. James Wood Motors is very helpful and friendly. More

by bgaylor77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan, Andrew
Report | Print
Dec 02, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much for taking the time to write such great feedback. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that Andrew and Bryan were able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Sincerely, Amanda Williams | Internet Director - James Wood, Inc. | 940-627-7643 | amanda_williams@jameswood.com | JamesWoodDecatur.com

November 30, 2023

Bryan was professional, courteous and provided quality service. The administrative assistants were courteous and helpful. More

by mike.henslee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Stanley
Report | Print
Dec 01, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much for taking the time to write such great feedback, Mike. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that Bryan was able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

November 29, 2023

Service advisor Zach Rhine is great. Very responsive and personable to work with. No fault of Zach's or the dealer, but the availability of loaner cars is challenging. In today's More

by PJW148
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Rhine
Report | Print
Dec 04, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

I greatly appreciate you providing such honest feedback. Your comments will be reviewed with our team, and I encourage you to give me a call to discuss this further. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

November 28, 2023

Really didn’t help me at all. I purchased a new truck had trouble with it. They acted like they didn’t want nothing to do with it. More

by pgomez9446
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Clay Estes
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 29, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Brandt Wicker General Sales Manager 940-627-7664 bwicker@jameswood.com

November 28, 2023

My wife waited nearly two hours on her truck for oil change and rotation. It takes longer each time we go in. More

by smithjm1244
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
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Nov 30, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Hello, your wife's experience with us does not reflect our standards of customer service. Our customers' time is valuable to us and we strive to provide fast and competent service. Please contact me at your earliest convenience so we can discuss this further. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

November 27, 2023

Our Service advisor Shawn Hoe is great! !! He always gets us in and out quickly!!We take all of our vehicle to James Woods Service Center More

by AMY56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Hoe
Report | Print
Nov 29, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Amy, thank you for the awesome feedback! You're right, Shawn is an excellent service adviser and I appreciate all he does for us! I'm very happy to hear that he was there to provide you with great service. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

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