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James Wood Motors, Inc. - Service Center

Decatur, TX

4.6
837 Reviews

837 Reviews of James Wood Motors, Inc. - Service Center

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November 03, 2023

Service was done as expected and as ordered Bryan greated me when I got there and took care of everthing More

by tom_7816
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 06, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

I truly appreciate you taking the time to write about your experience at our service department, Tom. We want to provide all of our customers with quick and efficient vehicle maintenance, and I'm thrilled to hear that you feel you had such a wonderful experience with our entire team. I'm happy to hear that you can trust us with your vehicle, and I hope you continue to choose us whenever you need your car serviced. We can’t wait to see you again soon! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

November 02, 2023

Two and a half hours to wait for a tire rotation and oil change is way too long. James Wood needs to change the wait time. More

by KORENMARCIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None
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November 01, 2023

I’ve been happy with this service center since I bought my first car here in 1988. I have a sales person that went beyond and above in making me happy with my new Traverse! More

by CBROWN1945
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karen Pattison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Department Thomas Shawn Hope the best!, Jeff Harwell
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Nov 04, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much for your feedback as well as your loyalty! We appreciate building long-term customer relationships and we truly value your business. Sincerely, Brandt Wicker General Sales Manager 940-627-7664 bwicker@jameswood.com

September 06, 2023

Coalby and Bryan were both over-the-top helpful! They clearly communicated, went above and beyond in customer service, and were honest. I will definitely be coming back and sending others to James W More

by kjmed11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beau Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Coalby Graham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Stanley
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Sep 08, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Your great feedback truly made my day! I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let me know. Take care! Sincerely, Amanda Williams | Internet Director - James Wood, Inc. | 940-627-7643 | amanda_williams@jameswood.com | JamesWoodDecatur.com

September 04, 2023

James Wood Decatur service department is always great. Fast service; quality work. I have worked with Brian for over 20 years and he is great. More

by GDMANSIR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Stanley
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Sep 05, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your outstanding rating about our service department. I appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review. It really matters to our dealership! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

September 04, 2023

Everything went very smoothly. My technician was amazing and kept me notified throughout the process. More

by SEW1312
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew
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Sep 06, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Your compliments and kind words mean so much to us and our team! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming to see us. We hope that we can have the opportunity to work with you again soon. Take care! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

September 04, 2023

Great friendly service. Nick is a great person and his character reflects on his staff. Thank you for a great experience! More

by TDROBINSON1448
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Ford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Randy Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Wheat
5.0
This rating includes all reviews, with more weight given to recent reviews.
Asa Johnson Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Huff
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Sep 06, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Have a great day! Sincerely, Amanda Williams | Internet Director - James Wood, Inc. | 940-627-7643 | amanda_williams@jameswood.com | JamesWoodDecatur.com

Sep 11, 2023 -

TDROBINSON1448 responded

Thank you!

September 02, 2023

Lack of communication. Scheduled an appointment and truck was on the lot for 3 weeks. Not one of the 3 service advisors I talked to had the same story. I was then told i More

by jcsmitty99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t care to share
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Sep 06, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Your experience with us does not reflect our standards of customer service. Your time is valuable to me and I strive to provide fast and competent service. Please contact me at your earliest convenience so we can discuss this further. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

September 02, 2023

Fast ,courteous and professional. Made my running board install a priority. Looks great on the truck. More

by Djmstuff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rocco Rotundo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 05, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for leaving us this review. I am happy to hear that you were pleased with the service you received from James Wood Chevrolet Buick GMC Decatur. If there is anything more that I can do, please come back and see us again. Take care! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

September 01, 2023

Always get professional experience when I bring my truck up to the dealership. I feel like my truck is in good hands each time. Thank you Bryan Stanley for keeping me updated on the progress of my truck mai More

by TLDH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Stanley 5 stars for sure!!
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Sep 01, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else I can do to help you. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

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