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James Wood Motors, Inc. - Service Center

Decatur, TX

4.6
837 Reviews

837 Reviews of James Wood Motors, Inc. - Service Center

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November 22, 2023

Everything done right the first time. Experienced technicians for servicing a diesel truck. Easy to get service scheduled More

by C.GONZAGOWSKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Ford
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 27, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much for your excellent input! I'm proud of our service technicians and hope to pass along your great experience to all of our customers. Please let me know if there is anything else that I can assist you with! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

November 21, 2023

It is Nice to be able to take my vehicles and have the necessary maintenance done easily More

by GONFISHIN001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Nov 22, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

November 19, 2023

James Woods in Decatur, Tx. is awesome!!!!!! Steve in Auto Repair was very helpful and courteous. More

by USSARIZONA62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve in Auto maintence
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Nov 21, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for taking the time to share your feedback. Each employee is a valued member of the James Wood Chevrolet Buick GMC Decatur team and we all strive to provide excellent service! I look forward to seeing you again in the future. Thanks again! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

November 19, 2023

Good quality job all the way around from estimate to pick up. I highly recommend. More

by STUART.T.HIGHLANDER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Lara
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Nov 21, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

I cannot thank you enough for this glowing review of our service center, Stuart! We know how valuable your time is and we aim to provide efficient and thorough maintenance to all our customers. Please do not hesitate to come back again if you need anything else in the future! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

November 18, 2023

Always have great service and done with in a reasonable time frame. I will keep returning More

by RUSTY.STEPHENS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Misty Dyson
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Nov 21, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Rusty, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and I am proud that this was received during your time spent with us. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

November 17, 2023

The service was quick and easy. The employees are always knowledgable and don't hesitate to get me in and out asap. More

by Jack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cathy Spurgeon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 20, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Jack, I appreciate your kind words about our service team. Thank you for choosing James Wood Chevrolet Buick GMC Decatur for your vehicle needs. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

November 17, 2023

I have used this dealership for several years and wouldn't think of buying any where else.At present I have purchased 7 trucks. More

by BILLNEWBY5712
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karen Garrett retired
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Nov 20, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Hi Bill, and thank you! I can't tell you how much I appreciate your customer loyalty! Sincerely, Brandt Wicker General Sales Manager 940-627-7664 bwicker@jameswood.com

November 16, 2023

Rocco has helped me several times and each time he's been very helpful. Highly recommend if you're looking to buy a new vehicle. More

by Jose R.
Recommend Dealer
Yes
Employees Worked With
Rocco Rotundo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 17, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much for giving us the opportunity to earn your business, Jose. I will certainly pass the kind words along to Rocco. Please let me know if I can do anything further to help. Sincerely, Brandt Wicker General Sales Manager 940-627-7664 bwicker@jameswood.com

November 16, 2023

They’ve been my dealership for forty years. Courteous, efficient and very dependable. A community leader. More

by ROSELLEKEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept.
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Nov 17, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much for your feedback as well as your loyalty. I appreciate building long-term customer relationships and I truly value your business. Sincerely, Brandt Wicker General Sales Manager 940-627-7664 bwicker@jameswood.com

November 11, 2023

Rip off. James Wood Service only cares about making money, not taking care of its customers. $160 for a "diagnostic" on a reoccurring issue that should have b More

by titus213
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Zach Rhine
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Nov 14, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

I am concerned about this issue and committed to promptly resolving it. Please contact me directly as soon as you can and we can work on a resolution together. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

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