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James Wood Motors, Inc. - Service Center
Decatur, TX
797 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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797 Reviews of James Wood Motors, Inc. - Service Center
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November 22, 2024
I normally have great service experiences at this dealership. However, my latest oil change took two hours. When I asked what happened, they said it was unusually busy. I had an appointment. What is dealership. However, my latest oil change took two hours. When I asked what happened, they said it was unusually busy. I had an appointment. What is the point in making appointments? Usually it takes an hour and the website even states that they don’t expect it to take long. I texted my service advisor and explained I couldn’t give a 5 star rating. He apologized and informed me that my time was valuable. The next day I get a text supposedly from this advisor asking for a 5 star review and to get back with him if I experienced any challenges. ?? I informed him that I had already expressed my challenges. The next day he responded saying he was out or he would have responded sooner. So, automated texts, long wait times, and snarky comments made the last oil change less than excellent. More
by CLAYW20
Verified CustomerEmployees Worked With
November 20, 2024
I had a recall download, and a rim replaced. I asked if after the rim was replaced if all 4 tires pressures be set the same because they were all 31-32 #s and I figured after the tire was mounte I asked if after the rim was replaced if all 4 tires pressures be set the same because they were all 31-32 #s and I figured after the tire was mounted on the new rim that it would be aired up a lot more. After 3,5 hour wait, my truck was ready. When I got in my truck 3 tires were 31#s and the tire with the new rim was 40#s. It was raining that day and I ended up stopping at a gas station and aired up the other tires to 40 #s. I got soaked doing it. More
by FORMOAK
Employees Worked With
November 20, 2024
I I HAVE 4 VEHICLES I OWN, AND GET SEVERAL SERVICE VISITS PERFORMED ON THESE . EITHER GETTING ROUTINE MAINTANANCE OR HAVING RANDOM PROBLEMS THAT NEED QUICK REPAIRS . BRYAN AND THE TEAM HERE AT JAMES WOODS PE PERFORMED ON THESE . EITHER GETTING ROUTINE MAINTANANCE OR HAVING RANDOM PROBLEMS THAT NEED QUICK REPAIRS . BRYAN AND THE TEAM HERE AT JAMES WOODS PERFORM THE BEST CARE AND IM BACK ON THE ROAD WITH LITTLE DOWNTIME. THE NEXT TIME SOMETHING NEEDS THAT EXTRA QUILITY EFFORT YOU SHOULD TRY THEM . I CANT THANK THEM ENOUGH FOR THE CARE OF MY CATTLE TRUCK REPAIR MOST RECENTLY , MY TRUCKS FIXED AND PULLING CATTLE AGAIN . THANKS More
by CESTES2
November 20, 2024
Bryan Stanley provides great customer service. I have been very pleased with my service except during covid. I have been very pleased with my service except during covid. More
by M_GRIZZ
Employees Worked With
November 20, 2024
They always do a great job in a timely manner. We had an issue with our account not reflecting all the cars we've had over the 20plus years we've been doing business with James Wood, but it got st We had an issue with our account not reflecting all the cars we've had over the 20plus years we've been doing business with James Wood, but it got straightened out. More
by SBECKNER
Employees Worked With
November 18, 2024
The service tech was glad to do what I wanted done. Also had a nice stay in the waiting room. Also had a nice stay in the waiting room. More
by keithpeppersr
Employees Worked With
November 18, 2024
Bryan Stanley was great as usual. Got recalls and service done at the same time. Got recalls and service done at the same time. More
by MIKE.HENDERSON
Employees Worked With
November 18, 2024
We took our Yukon in for recall work and an update to the system. Always a good experience system. Always a good experience More
by Gayla.buchanan
Employees Worked With
November 17, 2024
Drop off was easy, Brian was very kind and respectful. Oil change was done in a timely manner. Oil change was done in a timely manner. More
by ASKJAG05
Employees Worked With
November 17, 2024
First class service. Most impressed by team work and quality of service. Checkout was fast and accurate Most impressed by team work and quality of service. Checkout was fast and accurate More
by GENE.VESTAL
Employees Worked With
