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James Wood Motors, Inc. - Service Center

Decatur, TX

4.6
837 Reviews

837 Reviews of James Wood Motors, Inc. - Service Center

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December 28, 2023

Service advisors helpful and work done on time and no issues with the service performed More

by pkb001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Dec 29, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

December 27, 2023

This was a terrible experience, I tried to get a tire that was under manufacturer and extended warranty replaced. After 4 days of no call or information I called the dealership service advisor, he was ru More

by CHRISSTEEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t recall Service advisers name I spoke with.
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Dec 28, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Chris, I appreciate your feedback about your recent experience with us. Your experience with us is not the customer service that I strive to provide. Please contact me at your earliest convenience, I look forward to speaking with you. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

December 27, 2023

Service staff took care of all the issues promptly and efficiently, vehicle was ready when promised. More

by slimke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
service advisors
Report | Print
Dec 29, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

We truly appreciate you taking the time to write about your experience at our service department. We want to provide all of our customers with quick and efficient vehicle maintenance, and we’re thrilled to hear that you feel you had such a wonderful experience with our entire team. We’re happy to hear that you can trust us with your vehicle, and we hope you continue to choose us whenever you need your car serviced. We can’t wait to see you again soon! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

December 26, 2023

excellent good people purchase went off with out any problems would buy from them again More

by dewb40
Recommend Dealer
Yes
Employees Worked With
Clay Estes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 28, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. I will share your comments with our team and we look forward to working with you again down the road. Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

December 26, 2023

Service was very good. Only problem was after they fixed problem, cruse control did not function More

by LEHNBROOKS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Dec 28, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

I am disappointed to hear that you feel your vehicle's needs were not met during your recent visit with us. Your feedback will be reviewed with our team, and we would like to address any concerns you may still have. Feel free to contact me if you'd like to discuss this further. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

December 23, 2023

Not getting the service we should started going to Polk Chevrolet in Sanger better service and they diagnosed the problem correctly More

by minst65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
Report | Print
Dec 26, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

I appreciate you sharing your feedback with us. We strive to create a positive experience for all our customers and would appreciate the opportunity to gain more insight into your visit. Please contact me at your earliest convenience so we can work together to resolve this. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

December 22, 2023

Great people who really care about customer service. They also have a great service department More

by tearl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Gunter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rocco Rotundo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rusty Ford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 22, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Your compliments and kind words mean so much to us and our team! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

December 22, 2023

The buying of my vehicle was easy and they were very helpful in the process. More

by mckel1019
Recommend Dealer
Yes
Employees Worked With
Rocco Rotundo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 26, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for taking the time to write this 5-star review. We strive to provide courteous service to all our guests and are glad to hear that we helped you find the car you were looking for. Please keep us in mind for your future auto needs, as our team is always here to assist you. Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

December 21, 2023

great job done by the service department and Shawn Hooe thanks very much for your help More

by PLEIJA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
shawn hooe
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Dec 22, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

It’s great to know that Shawn provided an exceptional service experience for you. We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding your vehicle please let us know! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

December 21, 2023

Service was great and the customer service was exceptional! I dropped my vahicle off early and it was out 4 hours after my scheduled appointment even with them haveing to replace a defective part More

by tracitucker5976
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandt Wicker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rusty Ford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cathy Spurgeon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Randy Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Wheat
5.0
This rating includes all reviews, with more weight given to recent reviews.
Asa Johnson Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shawn Houoe
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Dec 22, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

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