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James Wood Motors, Inc. - Service Center

Decatur, TX

4.6
837 Reviews

837 Reviews of James Wood Motors, Inc. - Service Center

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January 05, 2024

Great efficient work that was communicated well by the service writer. Very happy and pleased with the work completed. More

by L.LUEVANOS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy Balderas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Stanley
Jan 08, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for reaching out! Our service department works hard day in and day out to provide the best results for our customers! I will personally share your feedback with my team to ensure we continue to provide the same level of service for all of our customers. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

January 05, 2024

We had to adjust our appointment day of but was told it would only be an hour wait even though it was a later time. The wait was over 2 hours with no update, reason for the delay or apology. More

by vtrichel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure
Jan 09, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

I appreciate this feedback about your experience with us. Your time is valuable to me and I strive to provide fast and competent service. Please contact me at your earliest convenience so we can discuss this further. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

January 05, 2024

The sales and service teams are amazing. Every time I ask for any help in any way their is someone ready and willing to help me. My wife and I have relied on the Decatur James Wood dealershi More

by J.W.MCKIBBEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Gunter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Beau Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rusty Ford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jennifer Westerlund, Shawn Hooe, Nick Huff.
Jan 08, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

January 05, 2024

Very professional and helpful with everything we need as always we will continue to always go to James Wood More

by robyngilliam71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Rhine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 08, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Robyn, thank you so much for your feedback as well as your loyalty. We appreciate building long-term customer relationships and we truly value your business. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

January 03, 2024

Scheduling for an oil change should be a 30 minute or less wait. Otherwise, great! More

by brwoodhouse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/A
Jan 05, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thanks for your review. I do appreciate your patience for the extended wait that you encountered during your oil change service. We strive to provide excellent customer service, and I'm glad that this was the case for you! Please let me know if there's anything else we can do for you. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

January 01, 2024

I have dealt with Zak a service adviser for about 7 to 9 years now and he has been great he is not ALL ABOUT THE MONEY he is honest and is truthful about what needs to be done. They have been very good and More

by odiswaynebickers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Wheat
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zak from service advisor is top notch
Jan 03, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for the awesome feedback! You're right, Zak is an excellent service adviser and I appreciate all he does for us! I'm very happy to hear that he was there to provide you with great service. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

December 31, 2023

Staff is always courteous. They fixed the problems. I will always choose James Wood - whether it’s sales or service. More

by HWARD0906
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandt Wicker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

December 30, 2023

Experts at what they do and very knowledgeable about their vehicles. It was the easiest vehicle purchase I’ve ever made More

by CHICNRON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rocco Rotundo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carey Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandt Wicker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for taking the time to review James Wood Chevrolet Buick GMC Decatur. I'm glad to hear that you found the sales process to be smooth and easy. If you have any further questions, please don't hesitate to let us know. Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

December 29, 2023

Always excellent service, service advisors and staff are always cheerful and willing to help! That is why I drive 80 miles one way for my service! More

by abknowles6613
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan in service
Jan 02, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for the wonderful review and for traveling to James Wood Chevrolet Buick GMC Decatur from quite a distance, we appreciate your business. Thank you again for your kind words and please feel free to reach out if you have any questions. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

December 29, 2023

Service was great. They got me in and out quickly and my truck looked fantastic after the wash. More

by preciousarrington73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Stanley
Jan 02, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and I am proud that this was received during your time spent with us. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

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