Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
James Wood Motors, Inc. - Service Center
Decatur, TX
840 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
840 Reviews of James Wood Motors, Inc. - Service Center
Sort by
February 07, 2024
I always get really good service from Shawn and the job is done perfectly. I really like James Woods Motors. is done perfectly. I really like James Woods Motors. More
by STVRICKS
Verified CustomerEmployees Worked With
February 07, 2024
These people are outstanding, highly Professional, if they make a mistake they will let you know.We have used James Woods for a very long time, we will continue to use them. they make a mistake they will let you know.We have used James Woods for a very long time, we will continue to use them. More
by RBCUCA47
Employees Worked With
Shawn Hoo
February 05, 2024
Great Service! A special thanks goes out to Brian Stanley, David Stokes and River for going above and beyond an unusual situation in a timely manner. A special thanks goes out to Brian Stanley, David Stokes and River for going above and beyond an unusual situation in a timely manner. More
by dwireeves
Employees Worked With
Stanley, Brian
February 05, 2024
Took my ‘09 HHR in for oil change Jan. 26, 2024. After not even 200 miles, check engine light came on. Took it to two different mechanics & both said oil had NOT been changed. Both said 26, 2024. After not even 200 miles, check engine light came on. Took it to two different mechanics & both said oil had NOT been changed. Both said the housing was still dusty & dirty and the dip stick didn’t even register any oil at all! So after only 200 miles, where did the oil go? Even if my HHR had a massive oil leak, it would have been all over the drive after losing 5 quarts of oil and there wasn’t any. Talked to service manager & he wanted me to bring it back in. I’m out $90 but NO WAY WILL I EVER GO BACK to James Woods Decatur Tx even to get this corrected. If I could have given it ZERO stars, I would!!! More
by lowens0653
Employees Worked With
Nick Huff
February 03, 2024
I was not offered the ability to use my gmc rewards at this dealership to reduce my cost. this dealership to reduce my cost. More
by GARY.CURRY1955
Employees Worked With
February 03, 2024
Kind people. Easy to work with. Listens and professionalism. Clean waiting room and clean bathroom . Easy to work with. Listens and professionalism. Clean waiting room and clean bathroom . More
by chatacarter
Employees Worked With
February 03, 2024
Have used James Wood Decatur since 1993, have always been treated as if we were part of the family. treated as if we were part of the family. More
by blklaus77
Employees Worked With
February 01, 2024
No attention to detail. Poor overall customer service. It was not the experience I was expecting. Poor overall customer service. It was not the experience I was expecting. More
by jbbrunet
Employees Worked With
January 31, 2024
I had an appointment today to fix a camera issue that I have been having with my 2024 Silverado since the day I brought it home. This is the 3rd attempt at a fix. After the 2nd attempt, I was told it wou have been having with my 2024 Silverado since the day I brought it home. This is the 3rd attempt at a fix. After the 2nd attempt, I was told it would take a special order part from GM. I waited about 8 weeks and was told the part was in. I left work and drove 45mins to this dealer to get the part installed. After an hour in the waiting room, I was told GM shipped the wrong part. So they had to reinstall the bad part and I am back in "waiting for a part" mode" This has been completely unacceptable for a brand new 2024 truck. I have now owned the truck for 4 months and nobody can fix the camera. It is time for GM to give me a new truck if they cannot fix it. More
by PJW148
Employees Worked With
