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James Wood Motors, Inc. - Service Center

Decatur, TX

4.6
840 Reviews

840 Reviews of James Wood Motors, Inc. - Service Center

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February 15, 2024

I service department found the part I was looking for and installed it professionally in a timely manner. More

by DONALD.R.GIBBONS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clay Estes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 16, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Donald, thank you for reviewing your service experience! I aim to provide time-efficient and exceptional service for our guests and I am proud that this was received during your time spent with us. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

February 14, 2024

I was clear in the description of the problem and the tech wasn't interested in identifying the problem More

by mkbyram
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Zach Rhine
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 16, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

I would like to speak with you directly in order to better understand the circumstances you’ve described and reach a satisfactory resolution together. Please contact me directly at your earliest convenience. Thank you, I look forward to speaking with you. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

February 13, 2024

Took 2. 5 hours for an oil change even after scheduling an appointment. Needs loaner vehicles equivalent to the vehicle you brought in. More

by claytonmcgilvray
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Zach Rhine
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 15, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your feedback. Your experience is not reflective of the service I aim to provide to our guests. I would like to hear more about your experience so I can ensure we prevent these issues from happening again. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

February 11, 2024

Very clean and friendly staff. Wait time wasn’t to long.A little pricey easy scheduling More

by myrakirby8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Rhine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 13, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

I cannot thank you enough for this glowing review of our service center, Myra! We know how valuable your time is and we aim to provide efficient and thorough maintenance to all our customers. Please do not hesitate to come back again if you need anything else in the future! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

February 11, 2024

Great customer service! AutoNation in North Richland hills said it would take 6 weeks before they can look at my truck, James Wood service department had it fixed in a week. More

by stevendesanto1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Rhine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew J
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Feb 13, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for taking the time to share with us, Steven! The goal of the James Wood team is to ensure a painless and enjoyable process for each of our customers. I'm happy to read that we were able to get you in and out in such a timely manner. Please remember that we're always here to assist you with any future auto needs! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

February 11, 2024

Service is all ways outstanding. This is the only place we like to go. Thank you More

by CLYDEWALL43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Rhine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 13, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Clyde, thank you so much for your feedback as well as your loyalty. We appreciate building long-term customer relationships and we truly value your business. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

February 10, 2024

Bryan listened and kept me informed throughout the morning. When he said I was going to need to leave mine for a few weeks, he got me a loaner. Thank you. More

by hmbalzen
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Rhine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan
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Feb 12, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for leaving us your positive review. I am pleased to hear that you were satisfied with the loaner car we provided and the thorough service you received from us. If there is anything more that I can do please come back and see us again. Take care! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

February 10, 2024

Very good . They are always very nice and their customer service is also excellent. Will be going back . More

by MGARZA181
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Rhine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 13, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

February 09, 2024

Sean Hoe once again came to my rescue…was pleasantly surprised that l only needed a battery to back on the road… More

by ICUB42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Rhine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 09, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much for your review! I really appreciate your business and are so happy that Sean could provide great service to you and your vehicle. I look forward to seeing you again! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

February 09, 2024

Shaun always takes such great care of all my truck’s needs as a service advisor. The James Wood service team is the best in the business! More

by robertdoley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shaun
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Feb 12, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Robert, thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else I can do to help you. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

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