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James Wood Motors, Inc. - Service Center

Decatur, TX

4.6
797 Reviews

797 Reviews of James Wood Motors, Inc. - Service Center

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December 01, 2024

They did the oil change and tire rotation quickly. Bryan was awesome as always and very detailed when talking over the phone. More

by ASHLEY_ZAMORA25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 03, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you, Ashley, for your wonderful review! We're thrilled to hear that Bryan provided you with excellent service during your oil change and tire rotation at James Wood Chevrolet Buick GMC Decatur. Your kind words about his detailed communication are much appreciated. We look forward to seeing you again for your next service! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

December 01, 2024

I like the service center but it takes way to long to get the service work done. Took my Cadillac in for a simple repair and it took two weeks. So that was two weeks without a vehicle. To long More

by KATBOWEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Hooe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Stanley
1.0
This rating includes all reviews, with more weight given to recent reviews.
Krystal Gipson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 04, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for sharing your experience with us. I appreciate your feedback regarding the service time for your Cadillac at James Wood Chevrolet Buick GMC Decatur. While I am glad to hear that you like our service center, I understand that a two-week wait for repairs is not ideal. We strive to improve our processes and your comments will help us in that effort. Please feel free to reach out to me directly if you have any further concerns or suggestions. We value your business and hope to serve you better in the future. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

December 01, 2024

Had to tell them 3 times I did not want a tire rotation also asked for car wash and it wasn’t washed. More

by SHERRY.F910
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Krystal Gipson
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 04, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you, Sherry, for sharing your experience with us. I understand that clear communication is essential, and I'm disappointed to hear that there were issues regarding your tire rotation request and the car wash at James Wood Chevrolet Buick GMC Decatur. Your feedback is invaluable, and I encourage you to reach out to me directly so I can address your concerns and ensure a better experience next time. Thank you for your input. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

November 30, 2024

The customer service has always been great friendly and courteous and professional . The service department is clean More

by BWRANDOLPH4570
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beau Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karen Pattison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Starla Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Russell Fox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Westerlund
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 03, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review! We're thrilled to hear that you've consistently experienced great customer service at James Wood Chevrolet Buick GMC Decatur. Our team takes pride in being friendly, courteous, and professional, and we appreciate your acknowledgment of our clean service department. We look forward to serving you again on your next visit! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

November 28, 2024

everyone did an outstandnig job only downside was the wait time to have truck serviced with an appt( 3hrs) More

by BOBRSTROLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 04, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your feedback! I'm thrilled to hear that our team did an outstanding job during your visit to James Wood Chevrolet Buick GMC Decatur. I understand that the wait time for service is an important aspect of your experience, and I appreciate you bringing it to my attention. Your comments help us improve, and I hope to provide a more efficient experience next time. I look forward to seeing you again! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

November 26, 2024

They were able to help me troubleshoot a problem with the brakes on my truck. More

by BOB.BLACKWOOD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Krystal Gipson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 27, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your positive feedback! We're glad to hear that we could assist you in troubleshooting the brake problem on your truck. Your satisfaction is important to us at James Wood Chevrolet Buick GMC Decatur. We look forward to helping you again in the future! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

November 24, 2024

Communication was excellent and everyone was very friendly and welcoming. I will definitely be back again! More

by Kaylee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Rhine
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 26, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review! I'm thrilled to hear that you experienced excellent communication and felt welcomed at James Wood Chevrolet Buick GMC Decatur. I look forward to seeing you again soon! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

November 24, 2024

James Woods sale's department is Awesome,and care about the customer. The service is very good at what they do including the technicians. VERY PROFESSIONAL More

by donaldsherry13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 26, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful feedback! I'm thrilled to hear that you had a great experience with our sales department and service technicians at James Wood Chevrolet Buick GMC Decatur. Providing professional and caring service to our customers is our top priority. I appreciate your kind words and hope to see you again soon! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

November 22, 2024

Bryan Stanley in service is fabulous! He always keeps me updated on progress of repairs, oil changes, etc., whatever I am in service for. Thank you!! More

by cwalker92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 25, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review! I'm thrilled to hear that Bryan in our service department provides you with excellent updates on your repairs and oil changes. At James Wood Chevrolet Buick GMC Decatur, I strive to ensure our customers feel informed and valued. I appreciate your kind words and look forward to seeing you again for your next service! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

November 22, 2024

I was impressed with the salesman when I bought the truck. I have been well taken care of when I have gotten service also. More

by RANGERONEYANDDIXIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beau Bell
4.0
This rating includes all reviews, with more weight given to recent reviews.
Landon East
4.0
This rating includes all reviews, with more weight given to recent reviews.
Starla Johnson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Hooe
4.0
This rating includes all reviews, with more weight given to recent reviews.
Krystal Gipson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Russell Fox
4.0
This rating includes all reviews, with more weight given to recent reviews.
James Love
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 25, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review! I'm delighted to hear that you had a positive experience with our salesman during your truck purchase and that our service team has continued to take great care of you. At James Wood Chevrolet Buick GMC Decatur, I strive for excellence in both sales and service. I look forward to seeing you again for your future needs! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

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