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James Wood Motors, Inc. - Service Center

Decatur, TX

4.6
797 Reviews

797 Reviews of James Wood Motors, Inc. - Service Center

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December 06, 2024

Very efficient and take very good care of customers. Always able to meet the needs we might have when we get our truck serviced. More

by MIKEANDROBBIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn
Dec 09, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your kind words! I am thrilled to hear that you find our service efficient and that we are able to meet your needs when servicing your truck. At James Wood Chevrolet Buick GMC Decatur, I strive to provide the best care for our customers. I appreciate your feedback and look forward to seeing you again! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

December 06, 2024

The purchase of my new truck was very easy. My salesman Drew was great to work with. More

by jd4010b
Recommend Dealer
Yes
Employees Worked With
Drew Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your fantastic review! I'm thrilled to hear that your truck purchase was easy and that Drew provided you with great service. I truly appreciate your feedback and hope to see you again at James Wood Chevrolet Buick GMC Decatur for any future needs. Enjoy your new truck! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

December 06, 2024

Mr. Estes is a breath of fresh air!! I have visited numerous dealerships to determine the best make /model of pick-up truck that would be a great fit for me. I’ve probably worked with more than ten di More

by bighands_ah1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Gunter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Clay Estes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Hooe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your fantastic review! I'm thrilled to hear about your experiences with both Clay and Shawn at James Wood Chevrolet Buick GMC Decatur. It’s great to know that Clay could assist you so well with your new 2025 Silverado 2500 and provide you with the guidance you needed for the transition from your 2006 Silverado 1500HD. I'm proud to have employees like Clay and Shawn, who truly care about our customers and their needs. Your support means the world to me, and I can't wait to welcome you back this month to explore SUVs for your wife. Thank you for recommending us to your friends and family! I look forward to continuing to serve you. Safe travels in your Silverado! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

December 05, 2024

A/C compressor in 2015 Denali Yukon failed on the way to James Wood’s body shop after a minor accident. After the Body Shop shop, the service department was ready with parts and repaired to my satisfaction More

by Dr B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review! I'm thrilled to hear that you were satisfied with the repairs made to your 2015 Denali Yukon, especially getting that A/C working perfectly for those hot Texas days! At James Wood Chevrolet Buick GMC Decatur, I always strive for excellence by using new GM parts and ensuring our customers are pleased with their service. I look forward to seeing you again for any future needs! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

December 05, 2024

My personal service writer does a great job taking care of me and my 2020 Chevy Truck!!! More

by DANWEEKS
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Rhine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review! I'm thrilled to hear that your service writer has been taking great care of you and your 2020 Chevy Truck. At James Wood Chevrolet Buick GMC Decatur, I always strive to provide top-notch service. I look forward to seeing you again soon! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

December 05, 2024

Never a problem with these folks whether its service or buying. Always a pleasure because I trust them to be honest and to do the best they can do to help me More

by GUYDAVIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Rhine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much for your wonderful review! We truly appreciate your trust in us at James Wood Chevrolet Buick GMC Decatur. It's our goal to provide honest service and support, and it's great to hear that you had a positive experience, both in service and purchasing. We look forward to assisting you again in the future! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

December 05, 2024

I went to the GMC Dealership for an oil change and tire rotation. All was good; my appointment was at 10:30, and I was there earlier than expected, so they fitted me in. Advisor was great staff was good . More

by GUNSSSN716C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Stokes
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your feedback! We're glad to hear that your experience at James Wood Chevrolet Buick GMC Decatur for your oil change and tire rotation met your expectations. It's always our aim to provide great service, and we're pleased our team was able to accommodate you. We appreciate your kind words and hope to see you again soon! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

December 04, 2024

I was able to receive an appointment for maintenance quickly. The shop was very busy but, maintenance was completed about 2 hours. Dason was friendly, courteous and. professional. He answered all q More

by ALARAKD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dason
Dec 04, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your fantastic review! I truly appreciate your kind words about your experience at James Wood Chevrolet Buick GMC Decatur. It’s great to hear that Dason provided you with friendly and professional service, and that you found the travel worthwhile. I look forward to seeing you again for your next maintenance appointment! Safe travels! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

December 04, 2024

Came in for emission service on my diesel DEF system and an oil change. Krystal advised me that the technicians would need my truck for a day or more. She scheduled another appointment when a loner would be More

by dmsjogren616
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Krystal Gipson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 05, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for sharing your experience with us! I appreciate your understanding regarding the time needed for the emission service on your diesel DEF system. I'm glad Krystal was able to assist you promptly with the oil change and scheduling your next appointment. If you have any further questions or need assistance, please feel free to contact me at James Wood Chevrolet Buick GMC Decatur. I look forward to seeing you again! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

December 03, 2024

Zach Rhine takes very good care of our automotive service needs and has for years! In regards to management, Rusty Ford is second to none when finding us the best deals. I trade every 2 - 3 years and one More

by SDAVE2007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Ford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Rhine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Starla Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review! I'm thrilled to hear that Zach has consistently taken great care of your automotive service needs and that Rusty has been instrumental in helping you find the best deals at James Wood Chevrolet Buick GMC Decatur. I appreciate your loyalty and look forward to assisting you again in the future. Don't hesitate to reach out when you're ready for your next trade! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com