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James Wood Motors, Inc. - Service Center

Decatur, TX

4.6
899 Reviews

899 Reviews of James Wood Motors, Inc. - Service Center

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March 08, 2025

I buy all my cars here and maintain them as well. Plus my family too More

by dawglb76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Rhine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Huff
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Stokes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your continued trust in James Wood Chevrolet Buick GMC Decatur! We're thrilled to hear that you and your family choose us for your vehicle purchases and maintenance. Your loyalty means a lot to us, and we look forward to serving you again in the future! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

March 08, 2025

The service is usually great but my last visit wasn’t, the tech didn’t pay attention to what I was expecting More

by charlie.east74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Krystal Gipson
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for sharing your experience with us. I appreciate your feedback regarding your recent visit to James Wood Chevrolet Buick GMC Decatur. We strive for great service, and I understand how disappointing it can be when expectations aren't met. If you would like to discuss this further, please feel free to reach out to us directly. We value your input and are committed to enhancing our services. Paul Johnson - Service Manger - 940-627-7664 - pjohnson@jameswood.com

March 07, 2025

They did a great job changing the oil. They also fixed my key fobs I was having trouble with. They were fast and accommodating. Thanks yall. More

by LINCOR7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your kind words! We're thrilled to hear that you had a great experience with the oil change and key fob repairs at James Wood Chevrolet Buick GMC Decatur. Our team always aims to provide fast and accommodating service for our customers. We appreciate your support and look forward to seeing you again! Paul Johnson - Service Manger - 940-627-7664 - pjohnson@jameswood.com

March 07, 2025

Long time customer I always come here for all major service. Great place. Great people😊👋 More

by shirleyoldcat1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dason Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review! We're thrilled to hear that you consistently choose James Wood Chevrolet Buick GMC Decatur for your major service needs. Our team strives to provide excellent service, and it's rewarding to know that you appreciate it. We look forward to seeing you again soon! Paul Johnson - Service Manger - 940-627-7664 - pjohnson@jameswood.com

March 06, 2025

Krystal is the best service writer ever. Nick is a good person to be in his position at James Woods in Decatur. More

by JHOLIFIELD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Huff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Krystal Gipson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for the fantastic review! We're thrilled to hear that Krystal and Nick made such a positive impact during your visit to James Wood Chevrolet Buick GMC Decatur. We appreciate your kind words and hope to see you again soon! Sincerely, Amanda Williams | Internet Director - James Wood, Inc. | 940-627-7643 | amanda_williams@jameswood.com | JamesWoodDecatur.com

March 06, 2025

Shawn and the service team did a great job setting and exceeding my expectations of excellence in customer service and affordability to maintain my older model vehicle. More

by mendylmdavis00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Hooe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you, Shawn, for your wonderful review! We’re thrilled to hear that our service team exceeded your expectations with their dedication to customer service and affordability at James Wood Chevrolet Buick GMC Decatur. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, Amanda Williams | Internet Director - James Wood, Inc. | 940-627-7643 | amanda_williams@jameswood.com | JamesWoodDecatur.com

March 05, 2025

When i was looking to buy a car I went to James Woods. I walked around for about 30 minutes looking at cars in the lot and nobody ever came to help. So, I went elsewhere. When I had an issue with my car More

by LINZEE0422
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Starla Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Stanley
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for sharing your experiences at James Wood Chevrolet Buick GMC Decatur and to face ongoing issues with your car after multiple visits. We appreciate your long-standing support of our business, and are disappointed that we did not meet your expectations this time. I would like to encourage you to reach out to us directly so we can address your concerns and work towards a resolution. Your feedback is valuable to us, and we aim to provide the best service possible. Thank you for bringing this to our attention. Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

March 04, 2025

Shawn helped make everything run smoothly. I was appreciative of the free car wash that was done More

by SHERRIFOLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Hooe
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 04, 2025

We purchased a pre-owned traverse from James Woods and brought it for the first time to their service department. We had a great experience. Krystal took great care of us and ensured the work was done in More

by scott@northtarrant.org
Recommend Dealer
Yes
Employees Worked With
Krystal Gipson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 05, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review! We're thrilled to hear that you had a great experience with your pre-owned Traverse at James Wood Chevrolet Buick GMC Decatur. It's fantastic to know that Krystal provided exceptional service and ensured everything was completed promptly. We appreciate your feedback and look forward to seeing you again for your future service needs! Paul Johnson - Service Manger - 940-627-7664 - pjohnson@jameswood.com

March 04, 2025

We always use Shawn Hooe, he is always willing to help us! Thank you for your service. More

by JUDY25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Hooe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 05, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much for your kind words! We're thrilled to hear that Shawn has been helpful during your visits to James Wood Chevrolet Buick GMC Decatur. We appreciate your trust in us and look forward to assisting you again in the future! Paul Johnson - Service Manger - 940-627-7664 - pjohnson@jameswood.com

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