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James Wood Motors, Inc. - Service Center
Decatur, TX
998 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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998 Reviews of James Wood Motors, Inc. - Service Center
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May 30, 2025
Jennifer did an outstanding job managing and coordinating the repair. Made me feel comfortable that they could handle the extensive repair. They completed the repair on time. the repair. Made me feel comfortable that they could handle the extensive repair. They completed the repair on time. More
by TCROSSNO
Verified CustomerEmployees Worked With
May 30, 2025
I recommend James Wood Motors for purchasing a new vehicle and their service dept. They always take care of my car needs! I wouldn’t shop anywhere else! I have been a satisfied customer for many ye vehicle and their service dept. They always take care of my car needs! I wouldn’t shop anywhere else! I have been a satisfied customer for many years! Excellent customer service always! More
by JACQUIDUFFLEY
May 30, 2025
At one time before we were happy with the service but last time our service was very slow and communication was poor. We had 3 requests for service and let them know what we accepted and declined on lin last time our service was very slow and communication was poor. We had 3 requests for service and let them know what we accepted and declined on line thru their website. It took almost 3 weeks and I had to call about my car. Received a call from service manager later after I picked my car up and he told me he would check to see why it took so long never got a call back. No problem I’ll take it somewhere else. More
by BAXTERM1976
May 27, 2025
Folks in your Service dept are always so friendly and helpful. I always enjoy my visit when having my GMC serviced. Keep up the great work. See you all next time! Krystal was very friendly when speakin helpful. I always enjoy my visit when having my GMC serviced. Keep up the great work. See you all next time! Krystal was very friendly when speaking to her on the newly remodeled waiting and service dept. More
by MARTIN.NEGRETE
Employees Worked With
Other Employees :
Miss Zach, he normally helped me upon arriving. I understand he retired.!
May 27, 2025
Krystal was able to get my car in for oil change and tire rotation the same day we were picking up my husband’s truck from repair. Very efficient and polite. rotation the same day we were picking up my husband’s truck from repair. Very efficient and polite. More
by ZTABEAR
Employees Worked With
May 26, 2025
Dayson did an excellent job of keeping us informed throughout the process. My vehicle was ready when promised, washed and ready when we arrived to pick it up! Excellent service! Will highly recommend throughout the process. My vehicle was ready when promised, washed and ready when we arrived to pick it up! Excellent service! Will highly recommend Dayson and James Wood to everyone that needs service on their GM vehicle. More
by SBAILEY0219
Employees Worked With
Other Employees :
Your cashier Krista was very friendly and professional!
May 26, 2025
Work done was great. Oil change was done. Bearing in wheel was repaired and no more noise Oil change was done. Bearing in wheel was repaired and no more noise More
by LANDNHAWK
Employees Worked With
May 26, 2025
Kyle was very kind and helpful! He had an upbeat demeanor which helps when the vehicle is costing me money! Lol He had an upbeat demeanor which helps when the vehicle is costing me money! Lol More
by ANNIEOAKLEYTX
Employees Worked With
Other Employees :
Kyle is a great CSR. Paul Johnson too. I have not felt with any body else except Zach and he has left the company.
May 25, 2025
Brian has always taken care of our vehicle needs. He keeps us informed and up to date on what is going on. He keeps us informed and up to date on what is going on. More
by greatdane407
Employees Worked With
May 24, 2025
This is a great dealer. There service department does a great job, and you can trust them. I would not take my vehicle to any other dealership, very friendly folks!!! There service department does a great job, and you can trust them. I would not take my vehicle to any other dealership, very friendly folks!!! More
by SONNY.GOODE
