Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
James Wood Motors, Inc. - Service Center
Decatur, TX
910 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
910 Reviews of James Wood Motors, Inc. - Service Center
Sort by
March 15, 2025
Zach was able to get my car in quick and check out all I mentioned as an issue. Clay found the probably and fortunately the parts were under warranty. They also made me aware of some other minor issues and mentioned as an issue. Clay found the probably and fortunately the parts were under warranty. They also made me aware of some other minor issues and I was able to get on the road seamlessly. All work was performed while I was at work. It’s nice to have a team that you trust when you’re dealing with a vehicle that’s such a huge part of everyday life. Thanks guys! More
by BROOKLYNN.STAPLETON
Verified Customer
March 13, 2025
Service advisor was very friendly and service was quality., as expected I will definitely use Woods again. quality., as expected I will definitely use Woods again. More
by rwchris
Employees Worked With
March 12, 2025
Always efficient and fast they always tell me what they need to do and how much it will be before they start need to do and how much it will be before they start More
by PAULAHUMPHRIES77
Employees Worked With
March 11, 2025
Went in for an oil change. They have great customer service here. They made everything seamless. They have great customer service here. They made everything seamless. More
by EDY.GALVAN
Employees Worked With
March 10, 2025
James Wood Body Shop provided excellent service, delivering high-quality repairs with great attention to detail. The staff was professional, knowledgeable, and ensured the work was completed efficie delivering high-quality repairs with great attention to detail. The staff was professional, knowledgeable, and ensured the work was completed efficiently. However, they do charge an additional fee for credit card transactions, which is something to keep in mind when making payments. Overall, their workmanship and customer service make them a reliable choice for auto body repairs. More
by pinal
March 10, 2025
Friendly staff! Got me approved over the phone!Will go back to James wood Decatur Got me approved over the phone!Will go back to James wood Decatur More
by garrettconkright
Employees Worked With
March 09, 2025
Krystal is the best service writer ever. If ya need anything for your vehicle maintenance at James Woods in Decatur call Krystal! If ya need anything for your vehicle maintenance at James Woods in Decatur call Krystal! More
by JHOLIFIELD
Employees Worked With
March 09, 2025
This visit was to correct two recalls and oil/lube/filter. Chassis was not greased. oil/lube/filter. Chassis was not greased. More
by gsltexas61
Employees Worked With
March 09, 2025
The repairs were completed on schedule and at the price quoted. Bryan was very helpful and friendly. Would definitely recommend him and will use this dealership for all my needs. quoted. Bryan was very helpful and friendly. Would definitely recommend him and will use this dealership for all my needs. More
by jmercer703
Employees Worked With
March 08, 2025
Have an issue with a 4-day-old GMC 3500 truck we purchased here. Truck grosses a significant amount of money per day, so when its down, we lose money, this was relayed to service. Brand new trucks h purchased here. Truck grosses a significant amount of money per day, so when its down, we lose money, this was relayed to service. Brand new trucks has to go into the shop for a DPF/REgen issue for 2 days and finally after not hearing anything I call and am told they haven't actually touched it other than drive it; they are just waiting to hear from GM what to do. So I lost about 3-4k in revenue due to a brand new truck being down for what could have been a phone call. Plus, don't count on any form of a loaner, cause from what I can tell, they don't exist. Been 2 weeks, and I guess GM still hasn't told them anything cause I still haven't received a phone call. Not too happy after just spending 120k dollars on 2 vehicles here. More
by SIMPSONFIREFLEETSOLUTIONS
Employees Worked With
