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James Wood Motors, Inc. - Service Center

Decatur, TX

4.6
1,026 Reviews

1,026 Reviews of James Wood Motors, Inc. - Service Center

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June 17, 2025

Great. Service provider is very nice. Check out ladies are very friendly. Every thing is nice and clean More

by SFORREST2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dason Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your fantastic review! I'm thrilled to hear that you had a great experience at James Wood Chevrolet Buick GMC Decatur. Our team takes pride in providing friendly and clean service, and it's wonderful to know that it made a positive impression on you. We look forward to welcoming you back on your next visit! Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

June 14, 2025

So far so good. My second visit in a "newer" vehicle for me. All went well. Wait time a bit longer than I anticipated and price was right for an oil change & tire ro More

by JBPOPS47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Hooe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for sharing your experience with us! I'm glad to hear that your second visit for your newer vehicle went well and that you found the pricing for the oil change and tire rotation to be reasonable. I appreciate your feedback regarding the wait time, and we'll work on improving that for our customers. We hope to see you again at James Wood Chevrolet Buick GMC Decatur! Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

June 14, 2025

It says a multi point inspection was done in addition to oil change but there was no checklist or mention of any issues. Was hoping to have that information but don’t want to take back just for that More

by SHARPE6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Krystal Gipson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 15, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your feedback. We appreciate your concerns regarding the multi-point inspection at James Wood Chevrolet Buick GMC Decatur. Your experience is important to us, and we understand the value of having clear documentation of any inspection findings. We encourage you to reach out to us directly, and we'll be happy to provide you with any information you need without requiring an additional visit. Thank you for choosing us! Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

June 14, 2025

The dealership its self has been a big help and easy to work with. How ever the Chevy I bought has had issues since day two of owning it. Hopefully things get resolved soon. Jameswoods has done an outstand More

by JOSHUAK89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Rhine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Huff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Krystal Gipson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your feedback, Joshua. We're glad to hear that you found James Wood Chevrolet Buick GMC Decatur easy to work with and that our team has been quick in addressing the issues with your Chevy. We understand how frustrating it can be to experience troubles with your vehicle and appreciate your patience as we work to resolve this. If you have any further concerns, please don't hesitate to reach out to us directly. We’re here to help! Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

June 13, 2025

I am always very pleased with Shawn and my service. Shawn does a great job for my family every time one of our vehicles go in. However, I had something taken out of my car and I have been unable to re More

by LYNETTE FULTZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Hooe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your continued trust and for sharing your experience, Lynette. It’s great to know that Shawn consistently provides excellent service for you and your family at James Wood Chevrolet Buick GMC Decatur. I appreciate you bringing the other matter to our attention, and we encourage you to reach out to our team directly so we can look into it further. Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

June 12, 2025

Great service department! Krystal was great to work with and answered all my questions. I will always use James Wood More

by SARAN311
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Krystal Gipson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for the wonderful feedback! The team is thrilled to hear you had a great experience with our service department and that Krystal was able to assist you effectively. I appreciate your loyalty to James Wood Chevrolet Buick GMC Decatur, and we look forward to serving you again in the future! Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

June 12, 2025

I took my Hyundai to James Wood and received prompt and excellent service on the vehicle and would highly recommend this dealership More

by scottclunn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Rhine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Huff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Hooe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Krystal Gipson
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Stokes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dason Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for sharing your experience, Scott! I'm glad to hear you received prompt and excellent service at James Wood Chevrolet Buick GMC Decatur. Your recommendation means a lot, and we’re here anytime you need assistance with your Hyundai or anything else down the road. Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

June 12, 2025

Great service department. I have both of our vehicles serviced here regularly. Always prompt and professional. More

by DKNIGHT20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your kind words! I truly appreciate your loyalty to James Wood Chevrolet Buick GMC Decatur and are delighted to hear that you find our service department prompt and professional. We look forward to continuing to serve you and your vehicles in the future! Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

June 12, 2025

Great communication from our service advisor on repairs needed to our Blazer. We will definitely be back to James Wood for our service needs. More

by chris_allen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustan
Jun 13, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your feedback, Chris! I'm glad you had a great experience with our service advisor regarding your Blazer repairs. We're looking forward to welcoming you back to James Wood Chevrolet Buick GMC Decatur for your future service needs. Safe travels! Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

June 11, 2025

ALWAYS ENJOY MY VISIT. DERICK DOES A GREAT JOB AND PROVIDES THE VERY BEST SERVICE More

by DSHELTON6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Huff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Hooe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Krystal Gipson
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Stokes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dason Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review! We’re thrilled to hear that you always enjoy your visits to James Wood Chevrolet Buick GMC Decatur and appreciate Derick's exceptional service. We look forward to seeing you again soon! Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com