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James Wood Motors, Inc. - Service Center

Decatur, TX

4.6
998 Reviews

998 Reviews of James Wood Motors, Inc. - Service Center

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May 30, 2025

Jennifer did an outstanding job managing and coordinating the repair. Made me feel comfortable that they could handle the extensive repair. They completed the repair on time. More

by TCROSSNO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Westerlund
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review! I'm thrilled to hear that you had such a positive experience with the repair process at James Wood Chevrolet Buick GMC Decatur. Our team takes pride in providing excellent service and completing repairs on time, and it’s great to know that Jennifer made you feel comfortable throughout. We appreciate your feedback and look forward to serving you again in the future! Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

May 30, 2025

I recommend James Wood Motors for purchasing a new vehicle and their service dept. They always take care of my car needs! I wouldn’t shop anywhere else! I have been a satisfied customer for many ye More

by JACQUIDUFFLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Rhine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review, Jacqui! I truly appreciate your recommendation of James Wood Chevrolet Buick GMC Decatur for both purchasing a new vehicle and our service department. It’s fantastic to hear that you've been a satisfied customer for many years and that our team consistently provides excellent service. We look forward to continuing to meet your car needs and seeing you again soon! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

May 30, 2025

At one time before we were happy with the service but last time our service was very slow and communication was poor. We had 3 requests for service and let them know what we accepted and declined on lin More

by BAXTERM1976
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Huff
3.0
This rating includes all reviews, with more weight given to recent reviews.
Krystal Gipson
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your feedback. I understand your concerns regarding the delays and communication issues you experienced with your service at James Wood Chevrolet Buick GMC Decatur. Your input is valuable, and we are committed to improving our processes to ensure a better experience in the future. If you reconsider, I encourage you to reach out directly so we can address your concerns more thoroughly. We appreciate your time and wish you the best with your vehicle. Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

May 27, 2025

Folks in your Service dept are always so friendly and helpful. I always enjoy my visit when having my GMC serviced. Keep up the great work. See you all next time! Krystal was very friendly when speakin More

by MARTIN.NEGRETE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Huff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Hooe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Krystal Gipson
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Stokes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dason Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Miss Zach, he normally helped me upon arriving. I understand he retired.!
May 27, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you, Martin! We truly appreciate your kind words about our Service department at James Wood Chevrolet Buick GMC Decatur. It's wonderful to hear that you enjoy your visits, and we're glad Krystal made a positive impression during your time with us. We look forward to seeing you again next time! Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

May 27, 2025

Krystal was able to get my car in for oil change and tire rotation the same day we were picking up my husband’s truck from repair. Very efficient and polite. More

by ZTABEAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Krystal Gipson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much for your feedback! I'm glad to know Krystal provided you with efficient service at James Wood Chevrolet Buick GMC Decatur. We appreciate your kind words and hope to see you again for your future service needs. Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

May 26, 2025

Dayson did an excellent job of keeping us informed throughout the process. My vehicle was ready when promised, washed and ready when we arrived to pick it up! Excellent service! Will highly recommend More

by SBAILEY0219
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dason Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Your cashier Krista was very friendly and professional!
May 26, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your feedback! It's great to hear that Dayson provided excellent service and kept you informed throughout the process. We're happy your vehicle was ready and looking its best when you arrived. We appreciate your recommendation and look forward to serving you again at James Wood Chevrolet Buick GMC Decatur. Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

May 26, 2025

Work done was great. Oil change was done. Bearing in wheel was repaired and no more noise More

by LANDNHAWK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your review! I'm glad that the oil change and wheel bearing repair met your expectations and that your vehicle is running smoothly now. We appreciate your trust in James Wood Chevrolet Buick GMC Decatur and look forward to assisting you again in the future! Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

May 26, 2025

Kyle was very kind and helpful! He had an upbeat demeanor which helps when the vehicle is costing me money! Lol More

by ANNIEOAKLEYTX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle is a great CSR. Paul Johnson too. I have not felt with any body else except Zach and he has left the company.
May 26, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you, Annie! I truly appreciate your kind words about our team, especially Kyle's positive attitude. At James Wood Chevrolet Buick GMC Decatur, we're here to make your experience as enjoyable as possible, even when it comes to a big investment like a vehicle. We look forward to assisting you again in the future! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

May 25, 2025

Brian has always taken care of our vehicle needs. He keeps us informed and up to date on what is going on. More

by greatdane407
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your fantastic review! We're thrilled to hear that Brian has been attentive to your vehicle needs and has kept you informed throughout the process. Your feedback means a lot to us at James Wood Chevrolet Buick GMC Decatur. We look forward to assisting you again in the future! Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

May 24, 2025

This is a great dealer. There service department does a great job, and you can trust them. I would not take my vehicle to any other dealership, very friendly folks!!! More

by SONNY.GOODE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Starla Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Hooe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Krystal Gipson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your kind words! We're thrilled to hear that you had a great experience with our service department at James Wood Chevrolet Buick GMC Decatur. Your trust means a lot to us, and we appreciate your recommendation. We look forward to serving you again in the future! Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com