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James Wood Motors, Inc. - Service Center

Decatur, TX

4.6
864 Reviews

864 Reviews of James Wood Motors, Inc. - Service Center

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February 09, 2025

Great service Zach really took great care of my car while it was in service. More

by LARY1989
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Rhine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 11, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your kind words! We appreciate your feedback and are thrilled to hear that Zach provided great service for your vehicle at James Wood Chevrolet Buick GMC Decatur. We look forward to seeing you again for any future needs! Paul Johnson - Service Manger - 940-627-7664 - pjohnson@jameswood.com

February 08, 2025

Work was done on my vehicle faster than I thought and I was on the road again More

by ROBERTMITCHELL37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Hooe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Krystal Gipson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review! I'm thrilled to hear that the work on your vehicle was completed faster than expected and that you were back on the road in no time. Your satisfaction is our top priority at James Wood Chevrolet Buick GMC Decatur. I look forward to serving you again in the future! Paul Johnson - Service Manger - 940-627-7664 - pjohnson@jameswood.com

February 08, 2025

All of the people in the service area were very courteous and kept me posted on the progress of my vehicle. More

by gmavh9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Krystal Gipson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dason Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your feedback! I'm glad to hear that our service team at James Wood Chevrolet Buick GMC Decatur kept you informed and provided courteous service during your visit. If you have any further comments or need assistance, please don't hesitate to reach out. I look forward to seeing you again! Paul Johnson - Service Manger - 940-627-7664 - pjohnson@jameswood.com

February 08, 2025

They are nice and friendly people I would go there again if I need another car More

by patriciadorris807
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Westerlund
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your kind words! I'm thrilled to hear that you had a positive experience with us at James Wood Chevrolet Buick GMC Decatur. I appreciate your support and look forward to assisting you again in the future when you're in need of another car! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

February 08, 2025

Excellent service. Everyone was respectful to me. I was provided a vehicle to drive that was comparable to mine and that meant alit to me. More

by VRNELSON07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review! We at James Wood Chevrolet Buick GMC Decatur are thrilled to hear that you received excellent service and that our team treated you with respect. It's great to know that the vehicle we provided was comparable to yours and made a difference for you. I appreciate your feedback and look forward to serving you again in the future! Paul Johnson - Service Manger - 940-627-7664 - pjohnson@jameswood.com

February 07, 2025

Easy scheduling, great reception on arrival, escorted to service representative, Bryan Stanley, ensure way was requested for service and coordinated additional recall service. Process was quick, with face t More

by DEFENDERONTHEROAD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Krystal Gipson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Westerlund
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cashiers are always friendly
Feb 10, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your positive review! I'm thrilled to hear about your seamless experience at James Wood Chevrolet Buick GMC Decatur and how Bryan provided you with excellent service. It's great to know that your truck was taken care of and came back looking good. I appreciate your feedback and look forward to seeing you again for your next service! Paul Johnson - Service Manger - 940-627-7664 - pjohnson@jameswood.com

February 07, 2025

We broke down in Decatur Chrystal helped us at 7 am, she got us in a loaner vehicle. She stayed at n touch with us and gave us updates on the progress of the repair. We think will will buy our next vehicl More

by MIKEROYCE59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Starla Johnson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Krystal Gipson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for sharing your experience with us! I'm glad that Chrystal was able to assist you promptly and keep you updated during your repair process at James Wood Chevrolet Buick GMC Decatur. Your decision to consider us for your next vehicle means a lot, and I look forward to serving you again in the future. If you have any further questions, feel free to reach out. Paul Johnson - Service Manger - 940-627-7664 - pjohnson@jameswood.com

February 07, 2025

We broke down outside of Decatur in route from Lexington Texas several hundred miles away. Krystal helped us at 7 am, The car was diagnosed and a loaner vehicle was given to us in a very timely fashion. Kr More

by MIKEROYCE59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Starla Johnson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Krystal Gipson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The ladies where you paid. They were excellent
Feb 10, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review! I'm glad to hear that Krystal was able to assist you promptly during your breakdown and kept you informed throughout the process. I always strive to provide top-notch service at James Wood Chevrolet Buick GMC Decatur, and it’s great to know that you had a positive experience. Safe travels, and I look forward to assisting you again in the future! Paul Johnson - Service Manger - 940-627-7664 - pjohnson@jameswood.com

February 06, 2025

Just like tha rest in some ways and better in some ways , i like my free ride home when i drop my vehicle off , i like james woods ! More

by JCHARLAN55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dason Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review! We're thrilled to hear you enjoy the complimentary ride home when dropping off your vehicle. At James Wood Chevrolet Buick GMC Decatur, we strive to provide the best service possible, and it's great to know you appreciate that. We look forward to assisting you next time! Paul Johnson - Service Manger - 940-627-7664 - pjohnson@jameswood.com

February 06, 2025

Brian is always great to work with. Good people. Good service. Very accommodating!! I recommend. More

by JDBJ1824
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you! We truly appreciate your kind words and feedback about your experience at James Wood Chevrolet Buick GMC Decatur. It's wonderful to hear that you found our team accommodating and our service to your satisfaction. We look forward to serving you again in the future! Paul Johnson - Service Manger - 940-627-7664 - pjohnson@jameswood.com

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