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James Wood Motors, Inc. - Service Center

Decatur, TX

4.6
802 Reviews

802 Reviews of James Wood Motors, Inc. - Service Center

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October 03, 2024

I HAVE NOT HAD A GOOD EXPERIENCE IN THE LAST SEVERAL SERVICES I HAVE HAD THERE! JUST APOLOGIES AND NO ONE MAKES ANYTHING RIGHT! More

by brogan.richelle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shawn Hooe
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 04, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Your feedback has been forwarded on to our team and we are currently looking into this matter.

October 01, 2024

Bryan has always done a great job with keeping my vehicles in tip top shape. Definitely recommend James Wood Service department…. More

by Happy buyer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Huff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 03, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful feedback! I'm delighted to hear that our service department, especially Bryan, has been keeping your vehicles in tip-top shape. Your recommendation means a lot to me! I look forward to serving you again at James Wood Chevrolet Buick GMC Decatur. Safe travels! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

September 29, 2024

Great service. I have used James Wood Decatur for 20+ years and value their service department above all others. More

by JCMANSIR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Rhine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 01, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much for your kind words! I greatly appreciate your loyalty to James Wood Chevrolet Buick GMC Decatur over the past 20+ years. It's wonderful to hear that you value our service department so highly. I look forward to continuing to provide you with excellent service in the future! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

September 29, 2024

I love everything about this dealership. From the purchase of my 2021 Tahoe to regular service appointments, James Wood is fantastic! My son was there today from Argyle/Flower Mound buying More

by KATHYNOBLES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Krystal Gipson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 01, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much for your wonderful review! I truly appreciate your kind words about James Wood Chevrolet Buick GMC Decatur and I am thrilled to hear about your positive experience with your 2021 Tahoe. It's fantastic to know that your son chose us for his new truck as well! I look forward to serving you both in the future and hope to see you for your next service appointment or vehicle purchase. Thank you for being a part of our community! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

September 28, 2024

James Wood Collision Center repaired my vehicle above satisfactory expectations. Jenn Westerlund super nice and kept me informed every step of the way. Madesta Browne made the billing a breeze and helpfu More

by copperheadrow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Westerlund
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Madesta Browne
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Sep 30, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful feedback! We're thrilled to hear that James Wood Collision Center exceeded your expectations with the repairs and that Jenn and Madesta provided exceptional service. We appreciate you taking the time to recognize their efforts. We look forward to assisting you again in the future! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

September 28, 2024

I was pleased with the manager in the Service Department. He fixed the problem which had been caused by one of the people in the Service Department. I am impressed with James Wood Dealership. I purchased More

by GENELIDDY
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 01, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for taking the time to share your experience with us. I’m glad to hear that we were able to address your concerns and that you were impressed with James Wood Chevrolet Buick GMC Decatur. I appreciate your feedback regarding the additional services like car washes and cleaning that you're accustomed to on the Hyundai side. Your insights help us understand how we can continually improve our offerings. Please feel free to reach out to me directly if you have further suggestions or if there's anything else we can assist you with. We look forward to serving you again! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

September 25, 2024

They are the only place to service your vehicle. Shawn is the best. Outstanding service everytime More

by GTODASH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Hooe
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Stokes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 26, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review! We truly appreciate your kind words about Shawn and our outstanding service at James Wood Chevrolet Buick GMC Decatur. We're glad to hear that we consistently meet your expectations. We look forward to serving you again in the future! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

September 25, 2024

Awesome as always. Chevy Silverado advisor Zach is extremely knowledgeable and very professional. Russell in the parts department is extremely knowledgeable as well. Al More

by martyvaldez1959
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Asa Johnson Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Rhine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Huff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Hooe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Russell Fox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 26, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much for your kind words! We're thrilled to hear that you had a great experience at James Wood Chevrolet Buick GMC Decatur. It's wonderful to know that Zach and Russell made a positive impact with their knowledge and professionalism. We appreciate your support and look forward to assisting you again in the future! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

September 23, 2024

Great service done in a timely manner. The employees at James Wood are very nice. More

by alisasarnold
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 24, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your kind words! I'm thrilled to hear that you received great service and found our employees to be friendly. At James Wood Chevrolet Buick GMC Decatur, I strive to provide timely and attentive service to all our customers. I look forward to seeing you again soon! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

September 23, 2024

Easy to schedule, follow up was good and repairs went very smoothly and quickly. Thanks More

by reopritchard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 24, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful feedback! I'm delighted to hear that scheduling your service was easy and that the repairs went smoothly and quickly at James Wood Chevrolet Buick GMC Decatur. Your satisfaction is our priority, and I appreciate your support. I look forward to serving you again! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

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