Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
James Wood Motors, Inc. - Service Center
Decatur, TX
802 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
802 Reviews of James Wood Motors, Inc. - Service Center
Sort by
October 10, 2024
Excellent care given to my Silverado. I would recommend "James Wood dealership" for all your auto needs. I would recommend "James Wood dealership" for all your auto needs. More
by JIMSMITH45
Verified CustomerEmployees Worked With
October 08, 2024
I contacted Krystal Gipson regarding service of my Blazer and she got me in quickly. Ms. Gipson made the service so easy and kept me informed of the status. and she got me in quickly. Ms. Gipson made the service so easy and kept me informed of the status. More
by J.ADKINS222
Employees Worked With
October 08, 2024
Well they were using a new check in for service and it was very slow was very slow More
by LARY1989
Employees Worked With
October 07, 2024
I appreciate the ease of the vehicle loan program while repairs were made to my vehicle. My vehicle was having check engine lights for admissions systems. I’d also asked that they figure out why my truck w repairs were made to my vehicle. My vehicle was having check engine lights for admissions systems. I’d also asked that they figure out why my truck was having a slow start. They replaced the battery and a visit before they replace the battery cable. My truck is still starting and slow. I was told we would have to make another appointment to determine the issue. I wish this had been completed while Jameswood had my vehicle for almost 2 months. More
by ECFIRE1967
October 06, 2024
Great service ! Friendly and courteous staff and truck was serviced in a timely manner Thank you Friendly and courteous staff and truck was serviced in a timely manner Thank you More
by SUSIEBURT1322
Employees Worked With
October 06, 2024
This is the first time that I didn't have to wait "forever" for an oil change. "forever" for an oil change. More
by KORENMARCIA
Employees Worked With
October 06, 2024
James Wood Decature service department is horrible. I reached out to Krystal who never followed up, called or reached out once with any status. Finally, after being totally frustrated, I reached out to I reached out to Krystal who never followed up, called or reached out once with any status. Finally, after being totally frustrated, I reached out to the service manager. He made lots of promises, which never came through, including regular followup. Finally, after being completely frustrated I spoke to the GM. He was the only person who did exactly what he said he would do. Then after being returned back to Krystal, it was exactly the same. No communication and never once delivered as promised. More
by slhah
Employees Worked With
October 05, 2024
I have purchased multiple vehicles from this dealership as well as using the service department as well as using the service department More
by tomw9
October 04, 2024
Took freaking FOREVER! !!!! I let the service advisor know when I showed up that I would be waiting thinking it shouldn't take long for an oil change & software update. Boy !!!! I let the service advisor know when I showed up that I would be waiting thinking it shouldn't take long for an oil change & software update. Boy was I wrong…. At that point he could’ve told me what the wait was looking like so I could make other plans, but he didn’t… I had to ask after waiting for two hours when my truck would be ready and was told it would take another hour and a half for the recall/update. Again, after waiting another two more hours I text’d the service advisor asking how long it would be and didn’t even get a response back. I will say my truck was ready 5 minutes after I sent the text so maybe that’s why he didn’t respond, but after waiting that long a response would’ve been a nice courtesy. Or a courtesy wash…. More
by lou.davis
Employees Worked With
