Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
James Wood Motors, Inc. - Service Center
Decatur, TX
799 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
799 Reviews of James Wood Motors, Inc. - Service Center
Sort by
October 31, 2024
The employees which I deal with are very good and great customer support with good communication. customer support with good communication. More
by sergioweser
Verified CustomerEmployees Worked With
October 31, 2024
Clayton Estes was fantastic, helped me find the right truck and we were able to take care of most of the buying process before I even set foot at the dealership. Once we went over the last details, he r truck and we were able to take care of most of the buying process before I even set foot at the dealership. Once we went over the last details, he ran me through the functions of the truck and helped me set on the technology, no high pressure sales, just a good down to earth guy, but really knowledgeable and professional. Ruben in finance was also really helpful and thorough getting the financing handled, he made it very easy and was great to work with as well. More
by pnoonan64
October 31, 2024
The staff is very friendly and helpful. They see that you and your vehicles needs are met and taken care of and that your questions are answered. They see that you and your vehicles needs are met and taken care of and that your questions are answered. More
by odom_gaodom
October 30, 2024
Customer service is very nice and informative. They do not do anything without consulting you first, so no surprise fees or charges. I had gone to get the oil change and wanted a quote on brakes They do not do anything without consulting you first, so no surprise fees or charges. I had gone to get the oil change and wanted a quote on brakes and they inspected my brakes and let me know there was no need. For context, there was no reason to think anything was wrong with them, I just had not changed them since buying the car 4 years ago. More
by skeeter.86.cp
Employees Worked With
October 28, 2024
Always excellent service , your service department is top notch and takes care of all our issues. notch and takes care of all our issues. More
by robert_chaney
Employees Worked With
October 27, 2024
Service advisor was nice. I did not like being called for my car by intercom as I am slightly hard of hearing. I did not like being called for my car by intercom as I am slightly hard of hearing. More
by CMACRAE06
Employees Worked With
October 24, 2024
Got my truck serviced, tires rotated etc. needed a new battery-they washed it too. Shawn Hooe made sure everything went smooth. Couldn’t ask for better needed a new battery-they washed it too. Shawn Hooe made sure everything went smooth. Couldn’t ask for better More
by DAMOS321
Employees Worked With
October 24, 2024
I like to have dealerships work on my truck, and the price doesn’t really bother me. But It seems like The service process is like the buying process. Take your vehicle back, and then draw the timeline price doesn’t really bother me. But It seems like The service process is like the buying process. Take your vehicle back, and then draw the timeline out. I understand the 50 point inspection process, but oil change should be quicker. And once the vehicles in the back you have no option but to wait. I’m not a big fan of catching a release when you want to. More
by BARNEYPRDS
Employees Worked With
October 23, 2024
Great service; good relationship with the service manager. Loaner car was great! Bryan Stanley did a great job! manager. Loaner car was great! Bryan Stanley did a great job! More
by WES17
Employees Worked With
