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James Wood Motors, Inc. - Service Center
Decatur, TX
996 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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996 Reviews of James Wood Motors, Inc. - Service Center
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June 03, 2025
I set up an appointment with Shawn earlier in the week. Showed up on time and he took it from there. Took care of what needed to be done - oil change and tire rotation. I drove in around 7:15am and was Showed up on time and he took it from there. Took care of what needed to be done - oil change and tire rotation. I drove in around 7:15am and was leaving before 9am. Thanks Shawn! More
by STAN32
Verified CustomerEmployees Worked With
June 02, 2025
Always pleased with the Decatur GMC team, and they outdid themselves again. First service on my new Elevation: Handled quickly, professionally, and always friendly. Thanks again - . themselves again. First service on my new Elevation: Handled quickly, professionally, and always friendly. Thanks again - . More
by ericjbuttner
Employees Worked With
June 02, 2025
The service has always been top notch and the people are always friendly. I would recommend them to anyone. always friendly. I would recommend them to anyone. More
by JB76073
Employees Worked With
June 02, 2025
Service was great and was pleased with work that was performed. Staff was friendly and helpful. Turn around time for repairs done was spot on . I purchased this vehicle from James Woods in 2020 and w performed. Staff was friendly and helpful. Turn around time for repairs done was spot on . I purchased this vehicle from James Woods in 2020 and would recommend them to anyone. More
by JSIMPSON15
Employees Worked With
June 02, 2025
Super helpful staff! Always friendly and willing to go the extra mile. I scheduled an oil change and while I was there I asked them to look at my washer fluid sprayer and Always friendly and willing to go the extra mile. I scheduled an oil change and while I was there I asked them to look at my washer fluid sprayer and they agreed with no hesitation. More
by renee.burns12
June 01, 2025
Every time I need service work I bring it to James Woods because I’m always satisfied with the service and turnaround time, great customer service. because I’m always satisfied with the service and turnaround time, great customer service. More
by CRITTENDENRACIN
May 31, 2025
We live in Wise County, Texas. James Wood earned our business when we moved here in 2007. We have purchased multiple vehicles from this dealership. The Sales and Service departm James Wood earned our business when we moved here in 2007. We have purchased multiple vehicles from this dealership. The Sales and Service department are outstanding, dependable and trustworthy. We will continue doing business, only with James Wood Motors in Decatur, Texas. We highly recommend you do business with them! More
by robcox15
Employees Worked With
Other Employees :
Thomas Lynch
May 30, 2025
Jennifer did an outstanding job managing and coordinating the repair. Made me feel comfortable that they could handle the extensive repair. They completed the repair on time. the repair. Made me feel comfortable that they could handle the extensive repair. They completed the repair on time. More
by TCROSSNO
Employees Worked With
May 30, 2025
I recommend James Wood Motors for purchasing a new vehicle and their service dept. They always take care of my car needs! I wouldn’t shop anywhere else! I have been a satisfied customer for many ye vehicle and their service dept. They always take care of my car needs! I wouldn’t shop anywhere else! I have been a satisfied customer for many years! Excellent customer service always! More
by JACQUIDUFFLEY
May 30, 2025
At one time before we were happy with the service but last time our service was very slow and communication was poor. We had 3 requests for service and let them know what we accepted and declined on lin last time our service was very slow and communication was poor. We had 3 requests for service and let them know what we accepted and declined on line thru their website. It took almost 3 weeks and I had to call about my car. Received a call from service manager later after I picked my car up and he told me he would check to see why it took so long never got a call back. No problem I’ll take it somewhere else. More
by BAXTERM1976
