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James Wood Motors, Inc. - Service Center
Decatur, TX
907 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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907 Reviews of James Wood Motors, Inc. - Service Center
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March 25, 2025
Horrible customer service. Scheduled appointment to get an additional key made for my truck that I purchased at this dealership. They stated 2 hours max to get the key made. 4. Scheduled appointment to get an additional key made for my truck that I purchased at this dealership. They stated 2 hours max to get the key made. 4.5 hours later, no key and left dealership. I will NEVER purchase another vehicle from this dealership!!! More
by GENMSTLAURENT
Verified CustomerEmployees Worked With
March 25, 2025
James Wood dealership was professional and showed appreciation for our business. They worked with us until we were satisfied. appreciation for our business. They worked with us until we were satisfied. More
by nickstupka
Employees Worked With
March 25, 2025
The service I receive is fantastic, and my car and I are always taking care of. I bought my BMW from the James Wood used car dealership and now bring it for my oil changes. always taking care of. I bought my BMW from the James Wood used car dealership and now bring it for my oil changes. More
by Melinda
March 24, 2025
Had an appointment for a simple oil change, it took more then 2hrs, I was not the only one complaining. Tech did not keep me informed, did not apologize, I will not go back. then 2hrs, I was not the only one complaining. Tech did not keep me informed, did not apologize, I will not go back. More
by REDBULL919DZ
Employees Worked With
I never met the tech
March 23, 2025
I am very happy with the service and friendly and informative visit with Starla Johnson! She was so very helpful! My service advisor (Krystal Gipson) was just great also. David Stokes diagnosed my tr informative visit with Starla Johnson! She was so very helpful! My service advisor (Krystal Gipson) was just great also. David Stokes diagnosed my transmission problem exactly right! Krystal kept me informed about repairs by text until completion which I appreciated! Thank You All! Oh and thanks for the loaner ! More
by dwarner100
March 17, 2025
Tried to give them several chances to make things right and just kept making things worse. You are losing a once a month oil service, other service work needed and us purchasing anymore vehicles there and just kept making things worse. You are losing a once a month oil service, other service work needed and us purchasing anymore vehicles there More
by roger1595
March 16, 2025
Check out was rude when told points were being used for part of payment. First time using GM points and didn’t know how they worked or how to use them for service, could of been a little nicer with explain part of payment. First time using GM points and didn’t know how they worked or how to use them for service, could of been a little nicer with explaining and what was needed to use points. More
by ASHLEYNICHOLE_87
Employees Worked With
March 15, 2025
Zach was able to get my car in quick and check out all I mentioned as an issue. Clay found the probably and fortunately the parts were under warranty. They also made me aware of some other minor issues and mentioned as an issue. Clay found the probably and fortunately the parts were under warranty. They also made me aware of some other minor issues and I was able to get on the road seamlessly. All work was performed while I was at work. It’s nice to have a team that you trust when you’re dealing with a vehicle that’s such a huge part of everyday life. Thanks guys! More
by BROOKLYNN.STAPLETON
March 13, 2025
Service advisor was very friendly and service was quality., as expected I will definitely use Woods again. quality., as expected I will definitely use Woods again. More
by rwchris
Employees Worked With
March 12, 2025
Always efficient and fast they always tell me what they need to do and how much it will be before they start need to do and how much it will be before they start More
by PAULAHUMPHRIES77
Employees Worked With
