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James Wood Motors, Inc - Buick Chevrolet GMC Hyundai

Decatur, TX

Overview
Employees
Reviews
Vehicles
4.8
2,603 Reviews
James Wood Motors is a family-owned and operated business serving North Texas since 1978. Our mission is to build lasting relationships with our customers and community by delivering exceptional service with integrity and professionalism. We want customers to feel like family when they come here. The tenure of our employees helps make customers feel comfortable and confident, often working with the same trusted team members for years, building strong, lasting relationships rooted in trust.
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2111 US-287

Decatur, TX

76234

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Showing 2,603 reviews

May 20, 2025

Everyone is super friendly and extremely helpful. Will be back next time I'm looking for a car. More

by saboyd715
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Frazier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cathy Spurgeon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 20, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your review! We're happy you found our team at James Wood Chevrolet Buick GMC Decatur to be friendly and helpful. We can't wait to assist you next time you're in the market for a car. See you soon! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

May 19, 2025

I had an excellent experience at James Wood Chevrolet Buick GMC. I called ahead to confirm the vehicle was available and visited the next day to make the purchase. The entire process was smooth, efficien More

by alfenawilliams
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rocco Rotundo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 19, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much for your wonderful review, Alfena! I'm thrilled to hear about your excellent experience at James Wood Chevrolet Buick GMC Decatur. It's great to know that Rocco provided you with thorough explanations and made the purchase process smooth and stress-free. We truly appreciate your recommendation and hope to see you again next time you’re in the market for a new vehicle! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

May 19, 2025

Shawn best service advisor I’ve ever have had the pleasure working with, Great guy More

by IGNITENANCE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Hooe
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 19, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review! I'm thrilled to hear about your positive experience with our service advisor, Shawn. At James Wood Chevrolet Buick GMC Decatur, we strive to provide excellent service, and we're glad it shows. We appreciate your support and look forward to assisting you again in the future! Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

May 19, 2025

Our third purchase from James Wood. They’re always, fast, fair, and friendly. We are so happy with our new Yukon. Salesman Drew worked with me to customize my Denali to meet my exact More

by tbaker230
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Drew Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 19, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much for your kind words! We're thrilled to hear that you're happy with your new Yukon. It's great to know that Drew was able to assist you in customizing your Denali to fit your needs. We truly appreciate your recommendation and look forward to serving you again at James Wood Chevrolet Buick GMC Decatur! Sincerely, Amanda Williams | Internet Director - James Wood, Inc. | 940-627-7643 | amanda_williams@jameswood.com | JamesWoodDecatur.com

May 19, 2025

Cathy was great to work with! She got us in our new to us Tahoe and we are very happy with it! Thank you James Wood for making this process easy for us. More

by kristinamartin1529
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cathy Spurgeon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cathy Spurgeon
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May 19, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you, Kristina! We truly appreciate your feedback and are glad that you’re happy with your new Chevrolet Tahoe. It’s our goal at James Wood Chevrolet Buick GMC Decatur to make the car-buying process seamless. We look forward to seeing you again in the future! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

May 19, 2025

We had a good experience with our salesman Hunter Helm. He was friendly and helpful. The only complaint that I have was that the truck was not cleaned well and a closer inspection should have been done. More

by Stephen R
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hunter Helm
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 20, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your feedback, Stephen! We're glad to hear that you had a positive experience with Hunter at James Wood Chevrolet Buick GMC Decatur. We appreciate your comments about the truck's cleanliness and will ensure that our team pays closer attention in the future. Your insights help us improve, and we look forward to serving you again! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

May 18, 2025

The Rivets on toolbox are crooked so they all leak water therefore ruining my tools More

by scfreels
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Karen Pattison
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 23, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for sharing your feedback with us. I understand the importance of having quality tools and the frustration caused by leaks from your toolbox. Please reach out to us at James Wood Chevrolet Buick GMC Decatur so we can address your concerns. Your satisfaction is important to us, and we appreciate your input. Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

May 18, 2025

The team is always knowledgeable and we get great service. We wouldn’t go anywhere else! More

by DAWNCATE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Hooe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Krystal Gipson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 18, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much for the continued support! It means a lot to hear that our team at James Wood Chevrolet Buick GMC Decatur consistently provides the knowledgeable, top-tier service you deserve.We look forward to continuing to serve you and your automotive needs in the future! Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

May 17, 2025

Best dealership service center in Texas. Very well coordinated and communication is best in class. More

by jsboyd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricky Delgado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Krystal Gipson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 18, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review! I greatly appreciate your kind words about the service center at James Wood Chevrolet Buick GMC Decatur. It's fantastic to hear that you found our coordination and communication to be top-notch. We look forward to serving you again in the future! Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

May 17, 2025

Nice friendly staff. Got me in and out quickly. Went over the process and let me know what I would need on the next trip. Great experience. More

by Brandon M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle
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May 18, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you, Brandon, for your wonderful review! I'm thrilled to hear that our friendly staff at James Wood Chevrolet Buick GMC Decatur made your experience smooth and efficient. I appreciate your feedback and look forward to assisting you on your next visit. Safe travels! Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

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