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James Wood Motors, Inc - Buick Chevrolet GMC Hyundai

Decatur, TX

Overview
Employees
Reviews
Vehicles
4.8
2,602 Reviews
James Wood Motors is a family-owned and operated business serving North Texas since 1978. Our mission is to build lasting relationships with our customers and community by delivering exceptional service with integrity and professionalism. We want customers to feel like family when they come here. The tenure of our employees helps make customers feel comfortable and confident, often working with the same trusted team members for years, building strong, lasting relationships rooted in trust.
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2111 US-287

Decatur, TX

76234

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Showing 2,602 reviews

May 25, 2025

Brian has always taken care of our vehicle needs. He keeps us informed and up to date on what is going on. More

by greatdane407
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 25, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your fantastic review! We're thrilled to hear that Brian has been attentive to your vehicle needs and has kept you informed throughout the process. Your feedback means a lot to us at James Wood Chevrolet Buick GMC Decatur. We look forward to assisting you again in the future! Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

May 24, 2025

This is a great dealer. There service department does a great job, and you can trust them. I would not take my vehicle to any other dealership, very friendly folks!!! More

by SONNY.GOODE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Starla Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Hooe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Krystal Gipson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 24, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your kind words! We're thrilled to hear that you had a great experience with our service department at James Wood Chevrolet Buick GMC Decatur. Your trust means a lot to us, and we appreciate your recommendation. We look forward to serving you again in the future! Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

May 24, 2025

What a great place to buy a truck! !! Shop James Woods first...go see Clay! More

by Scott97hughes
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Clay Estes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 24, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your fantastic review! We're thrilled to hear you had a great experience purchasing your truck at James Wood Chevrolet Buick GMC Decatur. Clay and the entire team appreciate your recommendation. We look forward to assisting you again in the future! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

May 23, 2025

The rep that I had was nice. It was a quick turnaround for an oil change and tire rotation. Everything went smooth. More

by HANNAHJACKSON1231
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dason Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 23, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review! We're delighted to hear that your experience at James Wood Chevrolet Buick GMC Decatur was smooth and efficient for your oil change and tire rotation. We appreciate your kind words about our team and hope to see you again for your future service needs! Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

May 23, 2025

Great customer service. Waiting area is bright, clean and comfortable. Easy to make an appointment for service. More

by MIGAMOORE
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Kyle
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May 23, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your kind words! I am glad to hear that you enjoyed our bright, clean, and comfortable waiting area at James Wood Chevrolet Buick GMC Decatur. Our team works hard to provide great customer service and make the appointment process easy for you. We look forward to seeing you again soon! Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

May 23, 2025

Had a one pm appointment for oil change. It took two hours to get this done! There was four people that came on after me that had later appointments than I did and they were all taken care o More

by mkcreecy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Krystal Gipson
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 26, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for sharing your experience with us. I understand how frustrating it can be to wait longer than expected, especially when you had a scheduled appointment. I appreciate your feedback and would like to encourage you to reach out to me directly so I can discuss your concerns further. Your satisfaction is important to us, and we strive to improve our service. Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

May 23, 2025

As a quantitative researcher, I don’t want to write a qualitative review. Two words More

by mcarterm
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Drew Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 23, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your feedback! We appreciate your support for James Wood Chevrolet Buick GMC Decatur. We hope to assist you again in the future! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

May 22, 2025

My last encounter went well. I was dealing with Dason and I told him I was dealing with him in the future. He was able to get me a loaner vehicle and get my truck fixed relative More

by STEVEN.THOMPSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dason Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 23, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you, Steven! I am glad to hear that your recent experience at James Wood Chevrolet Buick GMC Decatur went well and that Dason provided you with great service. Keeping our customers informed is a priority for us, and we're pleased that you appreciated that. We look forward to assisting you again in the future! Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

May 21, 2025

We did business with Clay Estes and he was so good to business with! Definitely recommend him at James Wood Dealers in Decatur. He was very patient, kind and went out of his way to meet our needs. He mad More

by kgw2016
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Clay Estes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 21, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your kind words! We at James Wood Chevrolet Buick GMC Decatur are thrilled to hear about your positive experience with Clay. It's wonderful to know that he was able to assist you in a smooth process for your new 2025 GMC Yukon. I appreciate your recommendation and look forward to helping you again in the future! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

May 20, 2025

Everyone is super friendly and extremely helpful. Will be back next time I'm looking for a car. More

by saboyd715
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Frazier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cathy Spurgeon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 20, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your review! We're happy you found our team at James Wood Chevrolet Buick GMC Decatur to be friendly and helpful. We can't wait to assist you next time you're in the market for a car. See you soon! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

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