Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
James Wood Motors, Inc - Buick Chevrolet GMC Hyundai
Decatur, TX
2,587 Reviews
James Wood Motors is a family-owned and operated business serving North Texas since 1978. Our mission is to build lasting relationships with our customers and community by delivering exceptional service with integrity and professionalism. We want customers to feel like family when they come here. The tenure of our employees helps make customers feel comfortable and confident, often working with the same trusted team members for years, building strong, lasting relationships rooted in trust.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 8:00 PM
Saturday 8:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,587 reviews
May 28, 2025
It typically takes me several months to buy a vehicle and Clay Estes was the most patient sales reps I ran across. I shopped at least four other dealerships and did not receive any follow up compared to Clay Clay Estes was the most patient sales reps I ran across. I shopped at least four other dealerships and did not receive any follow up compared to Clay. Once I found the right truck Clay and Chad made the rest of the transaction very simple and even beat the rate I was pre approved for. More
by cramos76234
May 28, 2025
Everyone at the dealership is friendly and courteous. Would definitely buy again if the opportunity arises. Would definitely buy again if the opportunity arises. More
by overboosted311
Verified CustomerEmployees Worked With
May 27, 2025
Fast and helpful, easy in and out. Worked with me on my trade in. Good Worked with me on my trade in. Good More
by byrondeel
May 27, 2025
Folks in your Service dept are always so friendly and helpful. I always enjoy my visit when having my GMC serviced. Keep up the great work. See you all next time! Krystal was very friendly when speakin helpful. I always enjoy my visit when having my GMC serviced. Keep up the great work. See you all next time! Krystal was very friendly when speaking to her on the newly remodeled waiting and service dept. More
by MARTIN.NEGRETE
Employees Worked With
Other Employees :
Miss Zach, he normally helped me upon arriving. I understand he retired.!
May 27, 2025
From the moment I contacted Hunter, he took the time to listen and throughout the entire process, he never told me "what I needed". I personally dislike when sales people who do not know me try and tell m listen and throughout the entire process, he never told me "what I needed". I personally dislike when sales people who do not know me try and tell me what I need. Thank you Hunter! More
by JOSE.A.AVITIA
Employees Worked With
May 27, 2025
I have made multiple purchases from Cathy Spurgeon and the James Wood Dealership. They make a good combined car-buying experience. the James Wood Dealership. They make a good combined car-buying experience. More
by davenportbg
Employees Worked With
May 27, 2025
Very friendly and zero pressure. We enjoyed the experience and plan to buy more vehicles here in the future. We enjoyed the experience and plan to buy more vehicles here in the future. More
by jay_vanzandt
May 27, 2025
Krystal was able to get my car in for oil change and tire rotation the same day we were picking up my husband’s truck from repair. Very efficient and polite. rotation the same day we were picking up my husband’s truck from repair. Very efficient and polite. More
by ZTABEAR
Employees Worked With
May 26, 2025
Work done was great. Oil change was done. Bearing in wheel was repaired and no more noise Oil change was done. Bearing in wheel was repaired and no more noise More
by LANDNHAWK
Employees Worked With
May 26, 2025
Kyle was very kind and helpful! He had an upbeat demeanor which helps when the vehicle is costing me money! Lol He had an upbeat demeanor which helps when the vehicle is costing me money! Lol More
by ANNIEOAKLEYTX
Employees Worked With
Other Employees :
Kyle is a great CSR. Paul Johnson too. I have not felt with any body else except Zach and he has left the company.
