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James Wood Motors, Inc - Buick Chevrolet GMC Hyundai
Decatur, TX
2,604 Reviews
James Wood Motors is a family-owned and operated business serving North Texas since 1978. Our mission is to build lasting relationships with our customers and community by delivering exceptional service with integrity and professionalism. We want customers to feel like family when they come here. The tenure of our employees helps make customers feel comfortable and confident, often working with the same trusted team members for years, building strong, lasting relationships rooted in trust.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 8:00 PM
Saturday 8:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 2,604 reviews
Verified Customer
August 02, 2022
My husband and I highly recommend James Wood GMC. We have purchased 3 cars from Sewell GMC in Dallas over the last 16 years, but we have switched. We had 14 and 16 year old GMC's and kept waiting We have purchased 3 cars from Sewell GMC in Dallas over the last 16 years, but we have switched. We had 14 and 16 year old GMC's and kept waiting for the market to settle to replace them. As of April of this year, we finally could not wait any longer. I first spoke with Sewell, then other dealerships in DFW, Texas and across the country (as we were driving to visit his mother anyway). Sewell immediately boasted about their integrity compared to other dealerships but over the next two months their statements were inconsistent at best (I am giving them the benefit of the doubt) and their actions were slow (two weeks to respond) or initiated only when I badgered them. Derek at James Wood GMC was the only salesman who consistently answered our questions honestly, explained variables impacting the DFW market that other dealers would not discuss, told us honestly what he could and could not do, periodically checked in a updated us, accurately shaped our expectations and never attempted to take advantage of us. He delivered a Yukon 2022 at earlier than expected at exactly the price he told us in the first conversation and spent more than an hour with us setting up the wireless features, patiently explaining and demonstrating them to us (as none of our previous cars have had wireless features). If you want honesty and integrity, don't listen to the advertising in Dallas. Go to James Wood in Decatur or Denton. More
by Disappointed
Employees Worked With
Derek Ward, Amanda Williams
May 07, 2022
Kathy made our car buying experience easy and painless. We contacted her before going to the lot to test drive the vehicle. She had it ready to go once we got there. Once we decided it was the car for us t We contacted her before going to the lot to test drive the vehicle. She had it ready to go once we got there. Once we decided it was the car for us the finance guy Max was quick and kind to us. We were in and out in about 2 hours. That is with moving car seats, test driving, financing ect! More
by Bman
Employees Worked With
Cathy Spurgeon, Maxter Cooper
May 31, 2020
Bought a hail sale work truck Sierra truck a couple years back; price was negotiated before I got there. Showed up with check in and out; quick friendly service no games. back; price was negotiated before I got there. Showed up with check in and out; quick friendly service no games. More
by joseph_tennant
Employees Worked With
NA
December 23, 2017
Purchase Trey was very straight forward and gave us the information we needed and Bailey was very efficient at closing the deal. My only complaint would be the Trey was very straight forward and gave us the information we needed and Bailey was very efficient at closing the deal. My only complaint would be the interior rear window was not cleaned! More
by rjmillican
Employees Worked With
Trey & Bailey
December 15, 2017
Great experience, would do again. I had picked the 2018 Elantra GT sport with the tech package as the car I wanted. They were really hard to find because they were pretty new but Trey I had picked the 2018 Elantra GT sport with the tech package as the car I wanted. They were really hard to find because they were pretty new but Trey Moss was persistent and found me one without charging a transportation fee. I was apprehensive about having a dealership have to bring something in that they normally didn't have in stock as I didn't want any added crazy fees because they knew for sure that I wanted it. With that, they did get one in and their price was very competitive regardless of having to bring it in. I definitely didn't feel like this dealership was about "What can we get out of you" first and they were quick and straight-forward from start to finish. More
by simbacat233
Employees Worked With
Trey Moss
December 14, 2017
Everything I wanted without pressure I hate buying a car because I always have to argue about what I DON'T want. Not here. I told Trey exactly what I wanted and he didn't try to show me a I hate buying a car because I always have to argue about what I DON'T want. Not here. I told Trey exactly what I wanted and he didn't try to show me anything that was outside of those parameters. He was professional and kind. The service people were great when I brought it in on Monday for the sealant. He even gave me discounts I hadn't read about. More
by verselrush
Employees Worked With
Trey
December 13, 2017
Great place to do business I have purchased 4 new and 2 used vehicles from James Woods and always have been treated fairly and given a fair price on my trade ins. I have purchased 4 new and 2 used vehicles from James Woods and always have been treated fairly and given a fair price on my trade ins. More
by M.DURAND
November 23, 2017
Bought a 2018 Sonata I found James Wood Hyundai to be very knowledgeable and low pressure. I dealt with two salesman that I would highly recommend. Trey Moss worked with m I found James Wood Hyundai to be very knowledgeable and low pressure. I dealt with two salesman that I would highly recommend. Trey Moss worked with me on picking the best car for me and James Ray Garrett helped me with my trade-in. More
by wmrees63
Employees Worked With
Trey Moss and James Ray Garrett
November 04, 2017
Great dealer and will return for next purchase Went to dealer to test drive the new Ioniq. Trey was very informative answered all of my questions including things i couldnt find out about the new c Went to dealer to test drive the new Ioniq. Trey was very informative answered all of my questions including things i couldnt find out about the new car online. (I like to do allot of research before I buy a car) I left that day to think about it, and did not feel rushed or forced to buy a car like i have been at other dealers. Came back early that next week and negotiated a price to buy the car. Very satisfied with puchase and will be a return customer More
by kylenichols09
Employees Worked With
Trey
