James Wood Motors, Inc - Buick Chevrolet GMC Hyundai
Decatur, TX
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 8:00 PM
Saturday 8:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
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We had an appointment for an oil change and tire rotation. It took two hours to complete. In the time we waited, at least 4 other customers came in and left. What happened?????? rotation. It took two hours to complete. In the time we waited, at least 4 other customers came in and left. What happened?????? More
My husband and I highly recommend James Wood GMC. We have purchased 3 cars from Sewell GMC in Dallas over the last 16 years, but we have switched. We had 14 and 16 year old GMC's and kept waiting We have purchased 3 cars from Sewell GMC in Dallas over the last 16 years, but we have switched. We had 14 and 16 year old GMC's and kept waiting for the market to settle to replace them. As of April of this year, we finally could not wait any longer. I first spoke with Sewell, then other dealerships in DFW, Texas and across the country (as we were driving to visit his mother anyway). Sewell immediately boasted about their integrity compared to other dealerships but over the next two months their statements were inconsistent at best (I am giving them the benefit of the doubt) and their actions were slow (two weeks to respond) or initiated only when I badgered them. Derek at James Wood GMC was the only salesman who consistently answered our questions honestly, explained variables impacting the DFW market that other dealers would not discuss, told us honestly what he could and could not do, periodically checked in a updated us, accurately shaped our expectations and never attempted to take advantage of us. He delivered a Yukon 2022 at earlier than expected at exactly the price he told us in the first conversation and spent more than an hour with us setting up the wireless features, patiently explaining and demonstrating them to us (as none of our previous cars have had wireless features). If you want honesty and integrity, don't listen to the advertising in Dallas. Go to James Wood in Decatur or Denton. More
Kathy made our car buying experience easy and painless. We contacted her before going to the lot to test drive the vehicle. She had it ready to go once we got there. Once we decided it was the car for us t We contacted her before going to the lot to test drive the vehicle. She had it ready to go once we got there. Once we decided it was the car for us the finance guy Max was quick and kind to us. We were in and out in about 2 hours. That is with moving car seats, test driving, financing ect! More
Bought a hail sale work truck Sierra truck a couple years back; price was negotiated before I got there. Showed up with check in and out; quick friendly service no games. back; price was negotiated before I got there. Showed up with check in and out; quick friendly service no games. More
Awful Dealership The dealership is very clean and well kept. However, the service is subpar. The sales team refused to recognize customer needs and were unwilling to a The dealership is very clean and well kept. However, the service is subpar. The sales team refused to recognize customer needs and were unwilling to accommodate. Had a scheduled appointment to view a vehicle and had to leave work early in order to make the appointment only to find out upon arrival that the vehicle I wanted to purchase had not arrived. No call to let me know and basically no recollection of the appointment at all. The aura reeked of arrogance. More