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James Martin Chevrolet - Service Center

Detroit, MI

4.2
38 Reviews

38 Reviews of James Martin Chevrolet - Service Center

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August 09, 2025

I am very pleased with the service that I received. They were very efficient, and everyone was very polite. Be blessed 🙌 More

by GEORGETTENEDD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rona
Aug 09, 2025 -

James Martin Chevrolet responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at James Martin Chevrolet.

August 09, 2025

Pleased with service and consultant. I came in for oil change and she explained to me what was suggested maintenance at the mileage that I was at and let me make the decision on whether More

by FLOJOHNSON56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emanuel Garland
Aug 09, 2025 -

James Martin Chevrolet responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

August 09, 2025

This service is good. I'll get my car back in a time. Remander, thanks James Martin. More

by lisa.jackson42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emmanuel.
Aug 09, 2025 -

James Martin Chevrolet responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

August 09, 2025

I have an ongoing electrical issue goingbon that is not heing addressed because its irregular hiwever it severelyvaffects the performance of the vehicle which is under manufacturer warranty. I will consult More

by traceytucker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Emanuel, Darlene (i think) service manager. Seceral
Aug 13, 2025 -

James Martin Chevrolet responded

Thank you for your review, Tracy. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

August 08, 2025

Always courteous and kind, Why do I have to write more than I’d like. More

by DHARVEY729
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
A female, she is new. Unable to recall her name presently
Aug 08, 2025 -

James Martin Chevrolet responded

Thanks for sharing your thoughts about your experience with James Martin Chevrolet. We appreciate your business and hope to see you again soon!

August 03, 2025

Went in for them to fix my speaker and they did a great job. Staff were very nice , friendly and professional More

by tristarogers76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember
Aug 03, 2025 -

James Martin Chevrolet responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing James Martin Chevrolet.

July 26, 2025

I have been going to James Martin before they were James Martin Have have the BEST service in the Metro area. More

by L_LARCO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I work with everybody
Jul 26, 2025 -

James Martin Chevrolet responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing James Martin Chevrolet, we look forward to having you as a valued customer for many years to come!

July 24, 2025

Great service and great customer service as well. Oil change done in a timely manner. Free coffee is great too. More

by AANNIEH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emanual
Jul 24, 2025 -

James Martin Chevrolet responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

July 22, 2025

Went in with check engine light on. Car never left the drive thru. They looked at it and said, "unable to verify customers concerns at this time " . Charged her $169.00 plus $18.00 shop More

by JP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service manager
Jul 25, 2025 -

James Martin Chevrolet responded

JP, providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

July 21, 2025

I continue to use this dealership's services because I have confidence in their ability to diagnose and correct whatever problem pops up with my GM vehicle. The service counter folk are equal parts knowle More

by sjfambro
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emanuel Garland, Rona Sellers and courtesy driver
Jul 21, 2025 -

James Martin Chevrolet responded

Thanks for sharing about your experience with James Martin Chevrolet. We appreciate your business and hope to see you again soon!