James Martin Chevrolet - Service Center

Always very happy with the customer service I receive at James Martin. My go to dealership. James Martin. My go to dealership. More

Poor customer service I took my car in for service and warranty work. They had it for a few days. Did not repair the problem. I got it back dirty inside and out after I cal I took my car in for service and warranty work. They had it for a few days. Did not repair the problem. I got it back dirty inside and out after I called and said clean and prep my car before I arrive to pick it up! Someone went in the glove compartment and my trunk searching. They searched through a black bag I keep in the trunk for emergencies. WHY! Left everything loose in the trunk. It appears like sabatage to me. Everytime I take my SUV in I have a problem. Clearly they don't want to do service on this SUV because it's warranty work and they don't get paid! Talked to the service manager who was antagonistic and down right rude! He called me, I didn't call him. They stand around and stare at me it's kind of creepy! I don't have to be friendly just do your job and fix my little SUV! OnStar has this as my preferred dealer so when appointments are made by them I am forced to come to James Martin. Last time I was there some girl asked for my key, she never said who she was. People standing around doing nothing with too many customers waiting for service breeds chaos and unhappy employees and customers. No organization. You want good reviews then you do good work! More

Customer Satisfaction is not at James Martin's Service Dept. Over two years, I have taken my 2015 car in for a slow leak in tire. Seven visits & two years later......service dept found problem Over two years, I have taken my 2015 car in for a slow leak in tire. Seven visits & two years later......service dept found problem More