James Collins Ford

I would NOT refer this SORRY service department to my WORST enemy. Dropped car off in AM for minor repair. Later ONLY AFTER I CALLED MYSELF did I learn that the guy (I guess they only had one trained in WORST enemy. Dropped car off in AM for minor repair. Later ONLY AFTER I CALLED MYSELF did I learn that the guy (I guess they only had one trained in replacing door handles) would probably not get to it today. This AFTER I got up EARLY on a day off, called first, to get it there early enough to get the job done. IF I had not called MYSELF they would have closed and left me wondering what happened (and without a car for work). THEN had to wait some time for them to "pull my car around" Not calling is part of their mantra. My 80 year old parent has an old Ford she got new years ago. She got a recall a few months back. SHE wanted it taken there. They said they did not have the part for the affected recall but would call and let us know...did they ever call or let us know? xxxx no. To call this place a Ford dealer is a JOKE! More

Gary Collins is one weird dude. He will not stand behind the vehicles his company sell, AT ALL. I will never buy another vehicle from them again. Once was one to many. the vehicles his company sell, AT ALL. I will never buy another vehicle from them again. Once was one to many. More

If you need to get your car repaired there is no better place then Downtown Ford. They have always been honest about repair work needed, never sold me something I didn't need, and always do the work for a place then Downtown Ford. They have always been honest about repair work needed, never sold me something I didn't need, and always do the work for a fair price. Check them out, you won't be disappointed. Jason, Louisville, KY More