Back

Jake Sweeney Mazda West

Cincinnati, OH

not yet
rated
139 Reviews

2301 Ferguson Rd

Cincinnati, OH

45238

Directions

By Type

139 Reviews of Jake Sweeney Mazda West

September 06, 2019

Thanks Joe I was sold a lemon and was completely pissed off, but upon return of the vehicle Joe Collins the man who sold me the car originally made things right. More

by vfuller86
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Luke Sweeney, Steve Fliehman, Joe Collins, Jenn Capps, TJ Davis
August 29, 2019

Excellent service and customer service I came in for a possible trade in to have my 2014 Accord appraised. I was able to drive out with 2016 Accord.. Amazing service and very professional. More

by joepoy1950
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew McGarr
August 25, 2019

Convoluted I came in looking to trade in my car for a more dependable newer vehicle. My salesman Mitchell was friendly and extremely helpful. Had some “Finalizin More

by LILYJONES0507
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mitchell Stein, Luke Sweeney
August 22, 2019

Great customer service and good work! I am always satisfied with the service at Jake Sweeney Mazda West. They are always quick, and I am always able to schedule at the last minute. Prices More

by ceyauch
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Diego caraballa, TJ Davis
August 17, 2019

Great people Joe is awesome First new car I bought an they was very helpful an got me in a car the same day an the sales man told be how to pay it off early More

by JANELEE12314
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Collins
August 16, 2019

Recall visit Work was completed same day but much later than expected. Dropped vehicle day before scheduled work but still didn’t get car back until 6pm. Recall w More

by CWUEBBEN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
TJ Davis
August 14, 2019

Did not honor their commitment. I bought a Mazda 5 in November 2011. I was promised life-time oil changes when I purchased the car. At my last service visit I was told that they wi More

by fmadden0
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
A service manager
June 25, 2019

Dealership will not keep promise - will not return I purchased a 2007 Saturn Vue new from this Jake Sweeny dealership when they sold Saturns. When General Motors discontinued the Saturn Brand, I recei More

by jwestermeyer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Robert Sabbagh, TJ Davis
Jun 26, 2019 -

Jake Sweeney Mazda West responded

Hello, Thank you for taking the time to share. I'm sorry to hear you do not feel you have had a satisfactory experience with us. I have forwarded this to management and they will reach out shortly.

Jul 30, 2019 -

jwestermeyer responded

As you can see from the Jake Sweeny Mazda West response, they stated that they would reach out shortly...I have waited a month, no response. I was hoping that someone would have responded but I see that they kept that promise just like the other promise they failed to keep. I am beyond disappointed.

June 24, 2019

Service for my Mazda 3 Got a oil change and recall notice for wipers but completed all is well Have used this dealership for many years and will go back. More

by bear50
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Luke Sweeney, TJ Davis
Jun 25, 2019 -

Jake Sweeney Mazda West responded

Hello, So glad to hear you had a great experience with us, thank you for taking the time to share!

June 22, 2019

Amazing Customer service !!! Mr. Will is amazing with what he does! He has great customer service! He was very informative every step of the way. We told him what we wanted and he More

by Jacquelineglr30
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
William Lyles
Jun 24, 2019 -

Jake Sweeney Mazda West responded

Such a wonderful review! Thank you so much for taking the time to share!

2
...