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Jake Sweeney Kia - Service Center

Florence, KY

3.6
37 Reviews

37 Reviews of Jake Sweeney Kia - Service Center

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November 23, 2024

I took my 2017 Forte into Jake Sweeney Kia as there was rattling from the engine. Instead of looking into the causes, they topped off the oil and said drive it for 1000 miles and come back (oil consumption More

by fink1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tony Darpel
3.0
This rating includes all reviews, with more weight given to recent reviews.
November 20, 2024

Very friendly and helpful he got me in and out quickly and did a great job More

by edithvcaviness
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know anyone of them
Nov 20, 2024 -

Jake Sweeney Kia responded

We love seeing 5-star reviews. Thanks, Edith! We're here to help. - Jake Sweeney Kia Team

November 14, 2024

Service was quick and very thorough. Staff was courteous and friendly. Have used Kia service for many years and plan on doing so in the future. More

by pblauanderson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Kirn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2024 -

Jake Sweeney Kia responded

We're delighted to hear that our team at Jake Sweeney Kia provided you with quick and thorough service. Thank you for your continued trust in us over the years!

November 10, 2024

Every time I go there for service they never check and fill air for tires. I specifically told the service guy to fill tires to specs and they didn’t again! Same low uneven tire pressures as when I pulled More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tony Darpel
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The technician who serviced my car poorly again.
Nov 11, 2024 -

Jake Sweeney Kia responded

Mike, we're sorry to hear about your experience with our service team. We strive for thoroughness and it's concerning that we missed the mark here. Please reach out so we can address this issue directly and ensure it doesn't happen again in the future. Thank you, The Team at Jake Sweeney Kia - (859) 938-2020

October 10, 2024

Wonderful service, very friendly. They always do a great job and are respectful. Would highly recommend this dealership! More

by desireeburrow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody
Oct 11, 2024 -

Jake Sweeney Kia responded

Desiree, thank you for the glowing recommendation! We're delighted to hear that our team at Jake Sweeney Kia consistently provides friendly and respectful service. We appreciate your support!

September 11, 2024

Tony was awesome! Everything was perfect from the time I got there until I got my car! More

by Tammy.mahar3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Darpel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2024 -

Jake Sweeney Kia responded

Tammy, thank you for giving a shoutout to Tony and leaving Jake Sweeney Kia a five-star review! Enjoy the ride.

July 01, 2022

I am very annoyed and frustrated with my experience. I came to get an oil change and they broke my lug nut while rotating my tires. They did not have a lug nut and said they had to order the part. I fin More

by terosmith
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Was not given a name
February 17, 2021

We brought our brand new 2020 Kia Sorento in for it's first oil change. As I was waiting for our oil change, someone came out to clarify pricing with 2 different customesr in the waiting area about tire More

by TG1112
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
No one ever called us
Feb 24, 2021 -

Jake Sweeney Kia responded

We acknowledge your review and are currently looking into the events you’ve detailed.

September 12, 2019

They lie!! Got my oil changed there and less then 2 months later but before my next schedule oil change, I hear a noise so I spend 217 dollars and ask if they to More

by Max
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Angela Feldkamp
1.0
This rating includes all reviews, with more weight given to recent reviews.
March 15, 2019

Used car power train warranty is crap. Bought a 2015 explorer with 27k miles was told power train would be covered for life of car as long as they did my oil changes. Went for first service More

by Mad mechanic
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
1
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