Jake Sweeney Kia

Our experience didn’t start great, but we switched salesmen & it was fantastic from there! We have 2 young kids that we had to bring with us & Noah was great at trying to get us out of there as fast a salesmen & it was fantastic from there! We have 2 young kids that we had to bring with us & Noah was great at trying to get us out of there as fast as possible or even giving our 2yr old snacks to help keep her occupied. He also updated us weekly on the status of our telluride pre-order! More

Sould be 0 stars. This place put me through xxxx for 9 months, then decided after 2 months of radio silence from them, thinking I finally had the car after 5 different loans by myself, one with a cosigner months, then decided after 2 months of radio silence from them, thinking I finally had the car after 5 different loans by myself, one with a cosigner, and one with my mother being the buyer, they came and repoed the car. I went back to the dealership to get at least my childs car seat where I told them I'd have 12,000 to pay the car in full in 2 days but I took my business elsewhere and I suggest you do the same. My credit score dropped 200+ because they constantly ran my credit without my permission for the full 9 months. Customer service is terrible. Any time I tried to talk to anyone I would get ignored, talked over, or straight up hung up on. They tell you one thing one minute than do a complete 180 the next time you ask. When I got a lawyer involved he talked to the dealership and they assured him that we will be getting the loan, then turned around and told me they couldn't do anything about the loan. Our lawyer told us that they obviously aren't competent enough to know how to do a simple car loan and we should go somewhere else. At that point my credit was so shot that I couldn't go anywhere else and we decided to put someone else's name on the car. Unfortunately the same thing happened to their credit. Tammy Moore was the manager we were sent to and she is the main problem in that building with THE WORST customer service I've ever seen. I've never been treated with such disrespect in my life. Do not waste your time here. To sum it all up, this place is THE worst dealership I've ever don't business with. Save yourself the time, effort, money, and headache and buy a car somewhere else (superior kia was very kind to us after this whole fiasco with Jake sweeney. 10/10 would recommend superior). Save your credit score. I cannot stress this enough: DO NOT WASTE YOUR TIME HERE! More

I bought a 2021 Seltos today and I love it. I truly appreciate Ricky Hicks. He was very caring and listened and helpful. Thanks Ricky!! appreciate Ricky Hicks. He was very caring and listened and helpful. Thanks Ricky!! More

We brought our brand new 2020 Kia Sorento in for it's first oil change. As I was waiting for our oil change, someone came out to clarify pricing with 2 different customesr in the waiting area about tire first oil change. As I was waiting for our oil change, someone came out to clarify pricing with 2 different customesr in the waiting area about tire rotation and if they wanted it. No one ever asked me, so I figured I didn't need it yet. Our car only had about 6000 miles on it. As I checked out, the lady told me the total of over $70! For ONE oil change! That was it. We didn't add anything else or purchase any accessories. I reluctantly paid the $70 thinking maybe my husband added something else when he called for the appointment. When I got home, my husband realized what we had paid and we looked over the invoice. We were charged $59.99, when there was clearly a special for $39.99 that he had mentioned when he booked the appointment. They told him that was correct and we would get the oil change at that price. We also noticed on the invoice that we were charged for a tire rotation. We did not need a tire rotation and had anyone asked me like they did everyone else, I would have told them that. Not only that, but when we went out later that day, the service light was on. The dealership didn't even reset that. My husband called someone to help him turn it off and my tire pressure light came on the same day and all 4 tires were at different levels. Not only did we get a tire rotation we did not ask for, but the tires weren't even inflated to be even. My husband called the same afternoon multiple times and the phone went to a voicemail. He called 2 more days in a row and again voicemail. No one ever called back or texted or emailed. I was very interested in purchasing weather mats for my Sorento for over $100. We will not give Jake Sweeney Kia in Florence any more business. I can't believe no one ever reached out to us. They do not seem to care about customer service. We will not return here and waste our money. More

Would steer away from Rom Beagle. Very unprofessional. Will agree on one thing and then change the whole deal around. Would not recommend. 0/5 Stars Will agree on one thing and then change the whole deal around. Would not recommend. 0/5 Stars More

Great place to buy a vehicle I just bought a vehicle and Shannon Lowe was amazing! He got me a great deal on the car I wanted! I would recommend going to this location. I was ther I just bought a vehicle and Shannon Lowe was amazing! He got me a great deal on the car I wanted! I would recommend going to this location. I was there longer than anticipated but it was worth it in the end. Very friendly staff and willing to work with you. He was working many deals at once but always would provide me the attention I deserved. Thank you Shannon! More

They mislead me to believe I was paying 237 for car but instead payment was 245.86. Did nothing to correct. I told Rom Beagle that May payment was 237 and although he had every opportunity to to tell me ot instead payment was 245.86. Did nothing to correct. I told Rom Beagle that May payment was 237 and although he had every opportunity to to tell me otherwise, he did not. More

I will have to say I was impressed. From my awesome salesman Cody French to the wonderful finance man Rom Beagle. This company has great costumer service & sales. Cody stayed 2 hours late to let me tak salesman Cody French to the wonderful finance man Rom Beagle. This company has great costumer service & sales. Cody stayed 2 hours late to let me take my time & decide what was the best vehicle for me. I ended up with the telluride. Thanks form a very satisfied lady. More

I purchased a 2020 Kia optima a month ago from Jake Sweeney Kia in Burlington. The salesman that sold me the car was Phil Anneken , he was a smooth talking salesman who gave me everything I wanted with Sweeney Kia in Burlington. The salesman that sold me the car was Phil Anneken , he was a smooth talking salesman who gave me everything I wanted with the car or so I thought, only the payments were too high and interest rate was too high he told me that I could refinance in 6 months which I found out later was not true . Phil harassed me for weeks asking me for pay check stubs when I had already given him them March. Due to the covid I have been off work and went back a week after purchasing the car which I put 6,000 cash down on . On Monday June 15th I came out for my break at work to find my brand new car wasn't there, I called the Boone county police to report it stolen, they called the dealership because my car had my purse , my phone and other personal belongings. The police talked to Phil they asked if they had the car , he stumbled on his words and said let me check. After a little time he lied to the officer say they had repeat the car for non-payment. I was put on a weekly payment plan and the first payment had already come out. After feeling like my car was stolen I had to get a ride over to Kia. I asked for the sales manager and Andrew Usleaelman came out and had no idea what was going on and said he would get me a refund of the 6,000 I had put down and sent me to Tammy Moore . She gave me a sheet saying they were refunding 5,350 and they were taking out repo fees . I then asked if I had made my payment why was it repoed ? She got very loud and abrupt stating that it was not repoed. Would not give me a detailed list of what I was being charged for and I refuse to sign the document. Later on I called up there and they said Phil had kept the spare key because pay stubs were not produced. I will never buy a car from any Sweeney or a Kia again. This has really been an embarrassing and humiliating experience for me at work. I really hope people reading this realize there are people out there that will take care of you when buying a car. More

Want to share the awesome, no pressure, excellent service I received when purchasing my new Kia Optima & used F150 from Jake Sweeney Kia of Florence Ky. Our sales rep, Brent Kennedy and Finace Specialist, To I received when purchasing my new Kia Optima & used F150 from Jake Sweeney Kia of Florence Ky. Our sales rep, Brent Kennedy and Finace Specialist, Tony Schirmer, went above & beyond to ensure our car/truck buying experience was a pleasure. Will be going to them for many years to come. More