Jake Sweeney Chevrolet - Service Center

Came in to possibly buy new or refinance my car I already had!!!!! Excellent customer service!!!!! Defiantly going to come back!!! I refinanced my car and they worked long and hard to find me the best bank w had!!!!! Excellent customer service!!!!! Defiantly going to come back!!! I refinanced my car and they worked long and hard to find me the best bank with the best interest rate they could get me!!!! Very nice and very helpful!!! Gave me best warranties and protection plan. More

Thank you very much for helping me. I thank Gary Lamb Mgr., Jay Wagstaff and Katie Sweeney for being so nice to me and went out there way to put me into a new car. I also like to thank the oth associates Mgr., Jay Wagstaff and Katie Sweeney for being so nice to me and went out there way to put me into a new car. I also like to thank the oth associates for their kindness. More

Was ardent about getting me into a new chevrolet and hospitable and patient. Customer service all the way will gladly recommend MR DON SMITH TO OTHER FRIENDS AND FAMILY WAS A CLASS ACT ALL THE WAY. hospitable and patient. Customer service all the way will gladly recommend MR DON SMITH TO OTHER FRIENDS AND FAMILY WAS A CLASS ACT ALL THE WAY. More

I just wanted to express my gratitude towards your service department and Justin Schwierjohann. My husband brought our 2009 Saturn Outlook in because we were having issues with the A/C going out. The service department and Justin Schwierjohann. My husband brought our 2009 Saturn Outlook in because we were having issues with the A/C going out. The repair was going to take 2-3 days so we would need a loaner car. At first, we were told we would only be able to get a full sized car because that's all you had left. The next morning I called Justin and explained to him that we had four children under the age of 6 who are all in booster seats and car seats. Justin was quick to check what was available and found us a Suburban! (Which we are in love with now!) That really let me know that he cared about the safety of my family. When we got our Saturn back, my husband noticed some cosmetic damages and some of the buttons no longer worked. He made Justin aware of the problems and he immediately apologized and had us bring the truck back in to rectify the issues. The Suburban was still available so we took that and waited to hear from Justin. When we got our truck back, it looked great!! The service department gave it a great detail and fixed what they could. The service manager apologized for the damages that were made. I really appreciate that kind of customer service. I just wanted to say thank you! More

I purchased my last two cars from Jake Sweeney, an Impala, then an HHR, both new. I had no problem with the Impala so my experience with the service department was minimal. With the HHR was a differen Impala, then an HHR, both new. I had no problem with the Impala so my experience with the service department was minimal. With the HHR was a different story. First I came in to purchase a new rim and I was told I had to turn in the old rim or pay a $50.00 charge. I thought I owned the rims when I bought the car. So I said fine just remove the tire off the rim and you can have it, BUT NO HIS SORRY HINDEND could not get off that stool the whole 5 minutes it would have taken to do that so I had to leave and go all the way back to Middletown and go to my appointment then get the tire off the rim then drive all the way back to Jake Sweeney to get my $50.00 back. RIDICULOUS. Next I came in to have my air conditioner fixed and I was told my warranty would not cover it because I had the car worked on and someone over filled the unit. THAT WAS AN OUTRIGHT LIE. NO ONE WORKED ON THE AIR CONDITIONER BUT JAKE SWEENEY. So that cost me $600.00 dollars out of my pocket. Then I get a call recently from a manager of some sort there who again implies I am a liar. Now I'm wondering if I was not ripped off somehow and the longer I think about it the madder I get. I'm thinking it might be best to talk with an attorney on this matter and see if a possible police report should be filed and/or a possible law suit should be considered. I had let it go and chalked it up to just a bad experience with you people but you keep sending me mail and calling me. THIS YOU HAVE MY WORD ON AND UNLIKE YOU MY WORD IS GOOD I will make it a point to tell everyone, every chance I get what dishonest and despicable in character I think you people are. You were really nice to me until you got my money and I had to deal with your service department. My next new car will be a Ford and Jake Sweeney will NEVER EVER see another penny of my money. Signed Donald A. Crow More

I have been a customer at Jake Sweeney for about 12 year's. And I like everything about them from the sales department to the service department. I'm a customer for life. year's. And I like everything about them from the sales department to the service department. I'm a customer for life. More

Have had my (bought) car for over 5 years and have always had exemplary repair service. Have also leased a second car two times in the past 3 years with Sweeney, and again, have had only positive experiences had exemplary repair service. Have also leased a second car two times in the past 3 years with Sweeney, and again, have had only positive experiences. More