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Jake Sweeney Chevrolet - Service Center
Cincinnati, OH
48 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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48 Reviews of Jake Sweeney Chevrolet - Service Center
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January 07, 2018
Thank you for the great service. Shaun was very helpful and provided outstanding customer service. What I like the most about your service staff is they seem to really care about th Shaun was very helpful and provided outstanding customer service. What I like the most about your service staff is they seem to really care about the needs of their customer. They make you feel like you are a part of their family. Thank you again Shaun! More
by luvmycruz
Employees Worked With
January 06, 2018
Professional, Helpful, and Timely Made an appointment online and was able to schedule quickly for an unusual repair issue with my 2015 Chevrolet Impala LTZ. Heather was very profession Made an appointment online and was able to schedule quickly for an unusual repair issue with my 2015 Chevrolet Impala LTZ. Heather was very professional and very helpful finding the right solutions for the repair. I left the car at the service department at 7:30 AM and requested to pick up by Noon and they were able to accommodate this for me. I was using another Chevrolet dealer in the past that I was disappointed with. Jake Sweeney Chevrolet has earned my future business and I will bring my car here for all future repairs. More
by 2DDD
Employees Worked With
Heather Hutson
January 06, 2018
Free oil change Great customer service, fast oil change, very welcoming. Area was very very warm and that is great. wonderful. Shaun was very nice, I appreciate him Great customer service, fast oil change, very welcoming. Area was very very warm and that is great. wonderful. Shaun was very nice, I appreciate him More
by Mgarrison
Employees Worked With
January 06, 2018
Good service , knowledgeable, friendly, and smiling faces. Care about me. Service completed on time. Although I was there for my second free service, they do ha , knowledgeable, friendly, and smiling faces. Care about me. Service completed on time. Although I was there for my second free service, they do have a very good selection of new cars and trucks. More
by ronnieb
Employees Worked With
Mr. Adams
December 04, 2017
incompetent service mechanics Having multiple issues with 2015 Chevrolet since purchase last May. Still within factory warranty. dropped off the car last week the mechanic started Having multiple issues with 2015 Chevrolet since purchase last May. Still within factory warranty. dropped off the car last week the mechanic started it and black smoke poured from under the hood. Got a text from the service mechanic that they were replacing the starter? Just got another text that my extended warranty has a $100. DEDUCTIBLE. Corporate customer service is doing nothing to fix this incompetent service issue and now they want to charge me for a car that most likely has more damage from the engine fire and is still under the manufactures warranty. Oh and by the way I was told by the service man that a corvette was not made to be driven daily and that is most likely the root of its multiple issues More
by Lucille Perry
Employees Worked With
November 15, 2017
First Timer Shaun Snelling and the rest of the service team provided us with excellent service. Wonderful all around! :-) Our new 2017 Chevy Spark had a airbag co Shaun Snelling and the rest of the service team provided us with excellent service. Wonderful all around! :-) Our new 2017 Chevy Spark had a airbag cover problem and they took care of us. They even provided us with a rental car for the trouble, since the repair was going to take longer, so that we would not miss work that day. If I can give them more than five stars, I would. :-) More
by Nixon2017
Employees Worked With
November 02, 2017
Service Department is top notch SERVICE CENTER: Jim, the manager and Tyler, the front desk associate, were both extremely helpful and answered all my questions and made sure I was ha SERVICE CENTER: Jim, the manager and Tyler, the front desk associate, were both extremely helpful and answered all my questions and made sure I was happy with my experience and with my car before I left. They even worked to ensure that I would have my rental car available for my short road trip when I was told they'd need to keep my car for the weekend. I am very pleased with the service and would definitely recommend their service center. (My experience buying was different, but the man I worked with no longer is employed there and my experience has gotten so much better on the service side.) More
by Bridget Hill
May 04, 2017
Great Service Tyrone has been so helpful since the day I purchased my vehicle. He is always readily available to assist you with all of your needs and concerns. He Tyrone has been so helpful since the day I purchased my vehicle. He is always readily available to assist you with all of your needs and concerns. He is very attentive and always concern about your satisfaction and he delivers 100% results every time. Tyrone is the best!!!! More
by Rose Pedal Bell
Employees Worked With
Tyrone Glover
January 30, 2017
Poor service Hi my wife recently took her car to the dealer for a oil change and tire rotation and the tires were not rotated and the reason I know is that I numbe Hi my wife recently took her car to the dealer for a oil change and tire rotation and the tires were not rotated and the reason I know is that I numbered them with yellow chalk and the numbers were in the same spots and they wrote on the service report they were rotated and I tried to contact the service consultant and he has never responded to my call I have never had any problems with the dealership till this More
by Target champion
Employees Worked With
August 15, 2014
Service dept. not very dependable at Jake Sweeney. My wife and I have spent much money on our 2003 Chevrolet Silverado at Jake Sweeney including a new transfer case along with some misc. repairs totali My wife and I have spent much money on our 2003 Chevrolet Silverado at Jake Sweeney including a new transfer case along with some misc. repairs totaling over $3000.00 in the past year and a half. Only to find out we had to endure the inconvenience of returning the vehicle to them several times since to correct issues with their parts or because of their workmanship. Now come to find out that the new transfer case is already bad on the truck and they will not stand behind their work. Even got hung up on the phone today by a gentleman in their service dept. because he was "confused". Never ever taking any vehicles back to them nor recommending them in any sort of way or form. Supposedly $3000.00 worth of work doesn't last very long these days. More
by Builder157
Employees Worked With
Not sure his name. But sounded old and rude.
