Jaguar of Tampa | Page 8

2019 F-Pace purchase I just have to say that I had a great experience from the start from my salesman Chris up to the general manager helping me pick and select the exact I just have to say that I had a great experience from the start from my salesman Chris up to the general manager helping me pick and select the exact tires/wheels that I wanted on my vehicle!! 5 stars!! Will do business here again!! Thank you. Carey Culp More

Great in Jaguar of Tampa!! The treatment is professional. My Sales specialist, Chris, has a deep knowledge in Jaguar and provided a great treatment. They explain very well and The treatment is professional. My Sales specialist, Chris, has a deep knowledge in Jaguar and provided a great treatment. They explain very well and answer all your questions. More

Jaguar F-Pace This is an A+ Dealership. Everyone we encountered was professional and knowledgeable. Our Sales Specialist, Chris Pelletier, was wonderful. We would r This is an A+ Dealership. Everyone we encountered was professional and knowledgeable. Our Sales Specialist, Chris Pelletier, was wonderful. We would recommend the dealership to anyone. Oh yeah, and we love our new F-Pace! More

Great Car Buying Experience!!! Kunal our Sales Specialist greeted my husband and I at the door; he's knowledgeable in every aspect of the car buying process including all the techno Kunal our Sales Specialist greeted my husband and I at the door; he's knowledgeable in every aspect of the car buying process including all the technology my new car is equipped with. There was never any pressure or sales gimmicks. The most impressive aspect of buying a Jaguar, aside from the fact that my Jag is gorgeous, is the Warranty and Maintenance Programs Jaguar offers, not offered by any other luxury car dealerships I visited ( Mercedes, Cadillac, etc.). Patrick, Sales Manager, was especially easy to work. We are very happy with the entire experience we had and will continue to have with Jaguar of Tampa. Our keys were presented to us in a beautiful red box with a note welcoming us to their Jaguar family. Class act!!! More

Phenomenal Dealership The salespeople and the customer service providers at this dealership provided phenomenal service before, during, and after i purchased my new F-Pace. The salespeople and the customer service providers at this dealership provided phenomenal service before, during, and after i purchased my new F-Pace. The entire staff was extremely courteous, professional, and extremely knowledgeable about the products and services offered. This was probably the best car buying experience I have ever had. This is truly a hassle free, no pressure, HONEST dealership. A week before I purchased the F-Pace, I visited the dealership and met TJ Marchand. TJ took the time to go over all the details of the car and answered all of my questions. The day I purchased my F-Pace, I sat down with TJ and within a relatively short time we reached an agreement that I was completely satisfied with. I got the car I wanted within my price range. This dealership went above and beyond my expectations. I would high recommend if you are in the market for a car, you must visit Jaguar of Tampa, you want be disappointed. More

Excellent We just recently purchased a Jaguar F-Pace from Kunal Thakkar at Jaguar of Tampa. He is an amazingly salesperson, extremely professional and accommoda We just recently purchased a Jaguar F-Pace from Kunal Thakkar at Jaguar of Tampa. He is an amazingly salesperson, extremely professional and accommodating. Almost everyone that we encountered in our transaction was wonderful. More

Best Car Buying Experience Chris was professional, knowledgeable and honest. He showed us the information about the car’s history. There was no sales or buying pressure. I am Chris was professional, knowledgeable and honest. He showed us the information about the car’s history. There was no sales or buying pressure. I am going to Chris for my next car purchase. More

New F-Pace The most painless car buying experience I have ever had! The GM Bryan Mobley and his team were so professional and helpful and I am enjoying my new F- The most painless car buying experience I have ever had! The GM Bryan Mobley and his team were so professional and helpful and I am enjoying my new F-Pace. More

Jaguar of Tampa: Phenomenal Service & Amazing Car I just had the best experience purchasing my new SUV from Jaguar of Tampa. Even though I had my eye on the F-Pace, I was sold based on the remarkable I just had the best experience purchasing my new SUV from Jaguar of Tampa. Even though I had my eye on the F-Pace, I was sold based on the remarkable customer service. From Bryan Mobley the GM to Nick to Shane, every person I interacted with was top-notch. Not only were they knowledgeable, but they really worked with me to figure out what was going to work best. I'm loving my new car and the sales experience was so pleasant, I plan on this being a life-long car buying relationship. Thank you!!! ~Roxanne More

Not a good experience This may have been the absolute worst car buying experience I have ever had. It started with cars.com. We saw a car we were interested in, so we made This may have been the absolute worst car buying experience I have ever had. It started with cars.com. We saw a car we were interested in, so we made an inquiry to Jaguar of Tampa. A short while later, I received a call back from Jaguar of Tampa and was told that the car I was interested in was no longer available. The salesman (Lingh) said he was sorry but there was a similar vehicle on its way to their dealership. I asked him to send me the specs, carfax and photos as soon as available. The next day I received the spec sheet and several photos. I told him that this car was for my wife and she would have final say on any sale. I was then put in touch with the sales manager (Patrick) and we discussed my trade value and final price on the car. Everything so far was going very well. We were about a three hour drive to their dealership, so it was important to us to have as much as possible pre-arranged. We scheduled to drive down on Friday June 22nd with an arrival time of 11:30 and was assured that the car would be ready for our inspection and test drive. The car was not ready for us, we waited an hour and twenty five minutes before they brought the car out for us to check it over and take a test drive. This process took another hour or so. Then we get to the good part. All of the paperwork was to be prepared ahead of time to whatever extent possible. I had provided them with our drivers license, registration and insurance. I had made my own financing arrangements and had the check draft in hand. With all of this said and done we waited well over another hour and fifteen minutes and still no indication that the finance guy was ready for us. At this point we had over six hours (including drive time) invested in this purchase and still had another three hour drive ahead of us, not including the time to finalize all the paperwork. I asked the salesman if they were close to being ready for us and he said no. I asked if there was a problem and again he said no. I then asked if he could do anything to move the process forward sooner rather than later. The rep said lets go to the finance managers office and force the issue. Upon arrival at the finance managers (Shane) office he was sitting there shooting the breeze with a co-worker, he looked up at me and said who are you and what do you want. I told him that we had already been there a very long time and I wanted to complete the paperwork and get back on the road. He then stated that he hadn't even started the paperwork and when I stated my dissatisfaction (remember: we were told that most of this would be completed before our arrival), the finance manager got up from behind his desk and came right up to my face, held out his hand and said, "thank you for coming, we don't need you business, have a nice day". Honestly, I was stunned. My wife and I left the dealership without making the purchase and headed home. On our way home, several people from the dealership (with more customer service skills) called and asked us to return and finish the deal. I really wasn't sure what to think or do at that point, so I said that if they really wanted to complete the deal, they would have to drive the three hours and make the delivery to my home with all of the necessary paperwork and vehicle. They agreed and three days later they delivered the car to me and I signed all of the necessary paperwork. The problem here was that the really nice guy (Gabe) that made the delivery was instructed to not leave any copies of anything and return everything to the dealer. The only problem was that left us without a temporary registration, so I called and Patrick said he would email me the temporary registration within the next few minutes, which he did, however the registration he sent me had the wrong plate number on it. That also got corrected. This may be the longest review in history, but I wanted to let everyone know the level of frustration. I have honestly in my fifty plus years in business been treated that way. Maybe I should have just walked and purchased a car elsewhere, but I wasn't going to let one completely unprofessional individual ruin a good deal for a good car. That's my experience with Jaguar of Tampa and it wasn't a good one. More